1. Introduction
This manual provides detailed instructions for the safe installation, operation, and maintenance of your PuraFlame Alice 36-inch recessed electric fireplace. Please read all instructions carefully before installation and use to ensure proper function and safety. Keep this manual for future reference.
Image 1.1: Front view of the PuraFlame Alice 36-inch Recessed Electric Fireplace with flames active.
2. Important Safety Information
Always follow basic safety precautions when using electrical appliances to reduce the risk of fire, electric shock, and injury to persons.
- Read all instructions before using this fireplace.
- This fireplace is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9 m) from the front of the fireplace.
- Extreme caution is necessary when any heater is used by or near children or invalids and whenever the fireplace is left operating and unattended.
- Do not operate any fireplace with a damaged cord or plug, or if the heater malfunctions, or if it has been dropped or damaged in any manner.
- Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or similar coverings. Arrange cord away from traffic area and where it will not be tripped over.
- Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the fireplace.
- To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where openings may become blocked.
- This fireplace has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or flammable vapors or liquids are used or stored.
- Use this fireplace only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock, or injury to persons.
- Always plug heaters directly into a wall outlet/receptacle. Never use with an extension cord or relocatable power tap (outlet/power strip).
3. Package Contents
Carefully unpack all components and check against the list below. Ensure all items are present and undamaged before proceeding with installation.
- PuraFlame Alice Electric Fireplace Unit
- Remote Control
- Log Set
- Crystal Stones
- Mounting Hardware (screws)
- User Manual
Image 3.1: Included accessories: remote control, log set, crystal media, and mounting screws.
4. Installation Instructions
The PuraFlame Alice electric fireplace is designed for in-wall recessed installation ONLY. It cannot be hung on a wall or used freestanding. It is specifically designed to fit within a 2 x 6 inch stud wall construction.
4.1 Dimensions and Opening Requirements
Ensure the wall opening meets the following specifications for proper fit and ventilation:
- Overall Fireplace Dimensions (including glass): 36 3/8 inches Width x 20 1/4 inches Height x 5 29/32 inches Depth
- Firebox Dimensions (without glass): 35 inches Width x 18 1/32 inches Height x 5 11/16 inches Depth
- Recommended Wall Opening: Approximately 35 3/16 inches Width x 18 2/5 inches Height x minimum 6 inches Depth.
Image 4.1: Detailed dimensions for the fireplace unit and the required wall opening for recessed installation.
4.2 Electrical Connections
The unit offers two electrical connection options:
- Plug-in: Simply plug the 110V cord into a standard wall outlet.
- Hard-wiring: For a permanent installation, the unit can be hard-wired into a dedicated 110V circuit. Consult a qualified electrician for hard-wiring procedures.
Ensure the electrical supply matches the voltage requirements of the fireplace (110V).
4.3 Installation Steps (General Guide)
- Prepare the Wall Opening: Construct a framed opening in your wall according to the recommended dimensions (refer to Image 4.1). Ensure the depth is at least 6 inches to accommodate the unit.
- Electrical Wiring: Install a dedicated 110V electrical outlet inside the framed opening, or prepare for hard-wiring as per local electrical codes.
- Insert Fireplace: Carefully slide the fireplace unit into the prepared opening.
- Secure the Unit: Use the provided mounting hardware to secure the fireplace to the wall studs.
- Connect Power: Plug in the unit or complete the hard-wiring connection.
- Install Ember Bed Media: Open the front glass panel (if necessary) and place either the log set or crystal stones onto the ember bed.
5. Operating Instructions
Your PuraFlame Alice fireplace can be operated using the touch screen buttons on the unit or the included remote control.
5.1 Controls
The fireplace features touch-sensitive buttons located on the top panel for basic functions. A remote control provides full functionality.
Image 5.1: Touch control buttons on the fireplace unit.
Image 5.2: Remote control for the fireplace, showing various function buttons.
Remote Control Functions:
- ON/OFF: Powers the unit on or off.
- FLAME: Cycles through 4 flame effects (Yellow with blue low, All yellow, Yellow with blue, All blue).
- HEATER: Selects between 750W (low) and 1500W (high) heat settings.
- TEMPERATURE: Adjusts the thermostat from 60°F to 84°F.
- TIMER: Sets the countdown timer from 0.5 hours to 9 hours.
- FUEL BED: Cycles through 14 fuel bed lighting effects/colors.
5.2 Flame Effects
The fireplace offers four distinct flame settings, which can be operated with or without heat for year-round ambiance.
- Yellow with a little bit blue (low brightness)
- All yellow (brightness)
- Yellow with a little bit blue (brightness)
- All blue (brightness)
Image 5.3: Examples of the various flame color options available.
5.3 Ember Bed Options
Customize the look of your fireplace with either the included log set or crystal stones. The ember bed features 13 colors of LED lighting.
Image 5.4: Fuel bed media options (log set or crystal) and available LED lighting colors.
5.4 Heater Function
The fireplace includes an upper front heater blower with two heat settings: 750W (low) and 1500W (high). The thermostat allows you to control the room temperature. A countdown timer can be set from 30 minutes to 9 hours.
Note: This fireplace is designed to provide supplemental heat and should not be used as a primary heat source.
6. Maintenance
Regular maintenance ensures the longevity and optimal performance of your electric fireplace.
- Cleaning: Ensure the unit is turned off and unplugged before cleaning. Use a soft, damp cloth to clean the exterior surfaces. Do not use abrasive cleaners or sprays.
- Ventilation: Periodically check the air inlets and outlets for dust or obstructions. Gently clean with a soft brush or vacuum cleaner attachment.
- Light Bulbs: The LED lights are designed for long life and typically do not require replacement.
- Storage: If storing the fireplace for an extended period, ensure it is clean, dry, and stored in a safe, protected location.
Warning: There are no user-serviceable parts inside the fireplace. Do not attempt to open or repair the unit yourself. Refer all servicing to qualified service personnel.
7. Troubleshooting
If you experience issues with your fireplace, consult the following common troubleshooting steps before contacting support.
| Problem | Possible Cause | Solution |
|---|---|---|
| Fireplace does not turn on. | No power supply; Power cord not plugged in; Circuit breaker tripped. | Ensure the unit is plugged into a live 110V outlet. Check the circuit breaker and reset if necessary. |
| No heat output. | Heater function not activated; Thermostat set too low; Overheat protection activated. | Activate the heater function via remote or touch panel. Increase the thermostat setting. Turn off the unit, unplug it for 5-10 minutes, then plug back in to reset overheat protection. |
| Flames are not visible or dim. | Flame brightness setting is low; LED lights malfunction. | Adjust the flame brightness setting using the remote control. If issue persists, contact customer support. |
| Remote control not working. | Batteries are dead or incorrectly inserted; Obstruction between remote and unit. | Replace batteries in the remote control. Ensure there is a clear line of sight between the remote and the fireplace sensor. |
| Unusual noises from the unit. | Fan motor issue; Obstruction in the fan. | Turn off and unplug the unit. Check for any visible obstructions in the air vents. If the noise persists, contact customer support. |
8. Specifications
| Feature | Detail |
|---|---|
| Brand | PuraFlame |
| Model Name | Alice |
| Product Dimensions | 5.9"D x 36"W x 20.25"H (Overall) |
| Installation Type | Built-In / Recessed (for 2x6" stud wall) |
| Power Source | Corded Electric (110V) |
| Heat Output | 5100 BTU |
| Heat Settings | 750W / 1500W |
| Heating Coverage | Up to 200 square feet |
| Flame Effects | 4 settings (Yellow with blue low, All yellow, Yellow with blue, All blue) |
| Ember Bed Media | Log Set & Crystal Stones (interchangeable) |
| Ember Bed Lighting | 13 LED colors |
| Timer | 0.5 hours to 9 hours |
| Material | Metal |
| Item Weight | 60.3 pounds |
9. Warranty and Support
The PuraFlame Alice electric fireplace comes with a Limited Warranty. For specific details regarding warranty coverage, duration, and terms, please refer to the warranty card included with your product or contact PuraFlame customer service directly.
For technical assistance, troubleshooting beyond this manual, or warranty claims, please contact PuraFlame customer support through their official website or the contact information provided in your product packaging.
Manufacturer: PuraFlame
