PROVISION ISR 2MP IP PoE Camera User Manual

1. Product Overview

The PROVISION ISR 2MP IP PoE Camera is a high-resolution security camera designed for both indoor and outdoor surveillance. It features 2-megapixel video capture, Power over Ethernet (PoE) support for simplified installation, and robust IP67 waterproof protection, making it suitable for various environmental conditions. The camera includes infrared (IR) night vision up to 60 meters, a built-in microphone, and supports H.265+ compression for efficient storage. It integrates seamlessly with NVR systems and offers remote access capabilities via mobile devices and PCs.

Key Features:

• High-Resolution Imaging: 2MP sensor for clear and detailed video footage.
• Power over Ethernet (PoE): Simplifies installation by providing power and data over a single Ethernet cable.
• Advanced Night Vision: Infrared (IR) illumination up to 60 meters for clear imaging in low-light or no-light conditions.
• Weatherproof Design: IP67 rated for protection against dust and water, suitable for outdoor use.
• Built-in Microphone: Captures audio alongside video for comprehensive surveillance.
• Smart Motion Detection: AI-based human movement detection for accurate alerts.
• Efficient Storage: H.265+ video compression reduces storage requirements without compromising video quality.
• Remote Access: View live footage and manage settings via web interface, mobile devices, and PCs.

Figure 1.1: Key Features Overview

2. Package Contents

Please check the package contents carefully upon unboxing. If any items are missing or damaged, contact your vendor immediately.

• PROVISION ISR 2MP IP PoE Camera Body
• Instruction Manual
• Mounting Screws and Wall Plugs

Figure 2.1: PROVISION ISR 2MP IP PoE Camera

Figure 2.2: Side View of the Camera

3. Physical Description and Connections

Familiarize yourself with the camera's physical components and connection ports before installation.

Figure 3.1: Camera Dimensions and Cable Connections

Cable Connections:

• Power In: For DC12V power supply if not using PoE.
• RJ-45 (+PoE): Ethernet port for network connection and Power over Ethernet.
• Audio Out: For connecting an external audio output device.
• Audio In: For connecting an external microphone (camera has a built-in mic).
• Video Out: Analog video output for local monitoring during setup.
• COM, Alarm Out, Alarm In, GND: For alarm integration with external devices.

Figure 3.2: Internal Components (SD Card, Reset Button, Lens Controls)

Internal Components:

• SD Card Slot: For local video storage. Supports microSD cards.
• MVF Lens Controls: Manual controls for adjusting the motorized varifocal lens.
• Technician Port: For advanced configuration and diagnostics.
• Reset Button: Used to restore factory default settings.

4. Setup and Installation

4.1 Mounting the Camera

The camera is designed for ceiling mount installation. Ensure the mounting surface is strong enough to support the camera's weight.

1. Choose a suitable location for optimal surveillance coverage.
2. Use the provided mounting template (if applicable) or the camera base to mark the drill holes on the ceiling.
3. Drill pilot holes and insert wall plugs if necessary.
4. Secure the camera base to the mounting surface using the provided screws.
5. Adjust the camera angle for desired viewing.

4.2 Power and Network Connection

The camera supports Power over Ethernet (PoE) for simplified wiring.

1. Connect an Ethernet cable from a PoE-enabled switch or NVR to the camera's RJ-45 port. This will provide both power and network connectivity.
2. Alternatively, if PoE is not available, connect a DC12V power adapter (not included) to the camera's 'Power In' port and an Ethernet cable to the RJ-45 port for network connection.
3. Ensure all cable connections are secure and protected from environmental elements.

4.3 Initial Configuration

After physical installation and power-up, the camera needs initial network configuration.

1. Connect your computer to the same network as the camera.
2. Use the PROVISION ISR IP Camera Search Tool (available on the manufacturer's website) to discover the camera's IP address.
3. Open a web browser and enter the camera's IP address to access its web interface.
4. Log in using the default credentials (refer to the camera's quick start guide or manufacturer's documentation for default username and password).
5. Change the default password immediately for security purposes.
6. Configure network settings (IP address, subnet mask, gateway, DNS) as required by your network environment.
7. Set up date and time, and time zone.

5. Operating the Camera

5.1 Live View and Recording

Access live video streams and manage recording settings through the web interface or compatible NVR/mobile applications.

• Web Interface: Log in to the camera's web interface to view live video, adjust image settings (brightness, contrast, saturation), and configure recording schedules.
• NVR System: Add the camera to your Network Video Recorder (NVR) system for centralized management, recording, and playback. Refer to your NVR's manual for camera addition procedures.
• Mobile Application: Download the official PROVISION ISR mobile application (available for iOS and Android) to view live feeds, receive alerts, and access recorded footage remotely.
• SD Card Recording: If an SD card is installed, configure recording settings (continuous, motion-triggered, scheduled) via the web interface.

5.2 Motion Detection and Alerts

The camera features smart motion detection to trigger alerts and recordings.

1. Navigate to the 'Event' or 'Alarm' settings in the camera's web interface or NVR.
2. Enable motion detection and define detection zones within the camera's field of view.
3. Adjust sensitivity levels to minimize false alarms.
4. Configure alert actions, such as sending email notifications, pushing notifications to the mobile app, or triggering NVR recording.

5.3 Night Vision Operation

The camera automatically switches to infrared (IR) mode in low-light conditions.

• The built-in IR LEDs provide illumination for clear black-and-white video up to 60 meters in complete darkness.
• Ensure there are no obstructions directly in front of the IR LEDs that could cause reflection and degrade night vision quality.

6. Maintenance

Regular maintenance ensures the longevity and optimal performance of your camera.

• Lens Cleaning: Gently wipe the camera lens with a soft, clean cloth. For stubborn dirt, use a lens cleaning solution designed for optical surfaces. Do not use abrasive cleaners.
• Housing Cleaning: Clean the camera housing with a damp cloth. Avoid using strong detergents or solvents.
• Firmware Updates: Periodically check the PROVISION ISR official website for firmware updates. Firmware updates can improve performance, add new features, and enhance security. Follow the provided instructions carefully when performing updates.
• Cable Inspection: Regularly inspect all cables for signs of wear, damage, or corrosion, especially for outdoor installations.
• Environmental Check: Ensure the camera's mounting remains secure and that its IP67 rating is not compromised by physical damage or improper sealing.

7. Troubleshooting

This section addresses common issues you might encounter.

7.1 No Power / Camera Not Turning On

• Check PoE Connection: Ensure the Ethernet cable is securely connected to a PoE-enabled switch/NVR and that the PoE port is active.
• Check Power Adapter: If using a separate power adapter, verify it is correctly connected and providing the correct voltage (DC12V). Test the power outlet.
• Cable Integrity: Inspect the Ethernet cable for any damage or breaks. Try a different cable.

7.2 No Video / Offline Camera

• Network Connectivity: Verify the camera has a valid IP address and can be pinged from your network. Check network cable connections.
• IP Address Conflict: Ensure no other device on your network is using the same IP address as the camera.
• NVR/Software Configuration: Confirm the camera is correctly added and configured in your NVR or surveillance software.
• Firewall Settings: Check if any firewall on your network or computer is blocking communication with the camera.
• Reboot: Power cycle the camera and the network device (switch/router/NVR) it is connected to.

7.3 Poor Image Quality

• Clean Lens: Ensure the camera lens is clean and free from dust, smudges, or water droplets.
• Lighting Conditions: Verify adequate lighting in the surveillance area. For night vision, ensure no strong light sources are directly facing the camera.
• Network Bandwidth: Insufficient network bandwidth can cause choppy or low-quality video. Check your network speed.
• Resolution Settings: Confirm the camera's resolution settings are configured to 2MP (1920x1080) in the web interface or NVR.

7.4 Motion Detection Not Working / False Alarms

• Enable Detection: Ensure motion detection is enabled in the camera's settings.
• Detection Zone: Verify the detection zone covers the desired area.
• Sensitivity: Adjust the motion detection sensitivity. Lower sensitivity for fewer false alarms, higher for more precise detection.
• Environmental Factors: Moving trees, shadows, or sudden changes in light can trigger false alarms. Adjust detection zones or sensitivity accordingly.

8. Specifications

9. Warranty and Support

For warranty information, please refer to the warranty card included with your product or visit the official PROVISION ISR website. Keep your purchase receipt as proof of purchase.

For technical support, troubleshooting assistance, or further inquiries, please contact PROVISION ISR customer support through their official website or the contact information provided in your product packaging.

Online Resources:

• Visit the PROVISION ISR Store on Amazon for product information and updates.
• Check the official PROVISION ISR website for the latest firmware, software tools, and detailed support documentation.