Introduction
This manual provides essential information for setting up, operating, maintaining, and troubleshooting your HP 17z 17.3-inch Touchscreen Laptop. Please read this guide thoroughly to ensure proper use and to maximize the lifespan of your device.
Package Contents
Verify that all items are present in the package:
- HP 17z 17.3-inch Touchscreen Laptop
- AC Power Adapter
- Power Cord
- Quick Start Guide (if applicable)
Setup
1. Initial Power-On and Charging
- Connect the AC power adapter to the laptop's power port.
- Plug the power cord into an electrical outlet.
- Allow the battery to charge for at least 30 minutes before first use, or until the battery indicator shows a sufficient charge.
2. First-Time Setup (Windows 11 Home)
- Press the power button to turn on the laptop.
- Follow the on-screen instructions to complete the Windows 11 Home setup process. This includes selecting your region, language, connecting to a Wi-Fi network, and creating a user account.
- Ensure you have an active internet connection for updates and software activation.

Figure 1: Front view of the HP 17z laptop, showcasing the 17.3-inch touchscreen display and keyboard.
Operating Your Laptop
Key Features Overview
- Processor: AMD Ryzen 5 5625U Processor for efficient performance.
- Memory: 16GB DDR4 RAM for multitasking.
- Storage: 1TB PCIe NVMe M.2 Solid State Drive for fast boot times and data access.
- Display: 17.3-inch HD+ (1600 x 900) Touchscreen with BrightView technology.
- Graphics: Integrated AMD Radeon Graphics.
- Connectivity: Wi-Fi 6 and Bluetooth 5.2 for wireless connections.
- Security: Integrated Fingerprint Reader for secure login.
- Webcam: HP True Vision 720p HD camera with dual array digital microphones.
Connecting Peripherals
The HP 17z laptop features various ports for connecting external devices:
- USB Type-A Ports (2): For standard USB devices like mice, keyboards, and external drives.
- USB Type-C Port (1): For modern USB-C devices, data transfer, and potentially display output (check specific adapter compatibility).
- HDMI 1.4b Port (1): Connect to external monitors or TVs.
- Headphone/Microphone Combo Jack (1): For audio input/output.
- AC Smart Pin (1): For connecting the power adapter.

Figure 2: Left side of the laptop, displaying the USB Type-A, HDMI, USB Type-C, and headphone/microphone combo ports.

Figure 3: Right side of the laptop, displaying the additional USB Type-A port and the AC Smart pin power input.
Maintenance
Cleaning the Laptop
- Screen: Use a soft, lint-free cloth slightly dampened with water or a screen cleaner. Avoid harsh chemicals.
- Keyboard and Chassis: Use a soft, dry cloth. For stubborn dirt, a slightly damp cloth can be used. Ensure no liquid enters the device.
- Vents: Periodically clean dust from the ventilation openings using compressed air to prevent overheating.
Battery Care
- Avoid fully discharging the battery frequently.
- Store the laptop in a cool, dry place when not in use for extended periods.
- Use only the original HP power adapter.
Software Updates
Regularly check for and install Windows updates and HP driver updates to ensure optimal performance and security.
Troubleshooting
| Problem | Possible Solution |
|---|---|
| Laptop does not power on. | Ensure the AC adapter is securely connected and the power outlet is functional. Check battery charge level. |
| Screen is blank. | Check if the laptop is powered on. Adjust screen brightness. If an external monitor is connected, ensure correct display output settings. |
| Wi-Fi connection issues. | Verify Wi-Fi is enabled. Restart your router and laptop. Check network settings in Windows. |
| Slow performance. | Close unnecessary applications. Check for background processes. Ensure sufficient free storage space. Run a system scan for malware. |
| Fingerprint reader not working. | Ensure your finger is clean and dry. Re-register your fingerprint in Windows settings if the issue persists. |
For further assistance, refer to the HP support website or contact customer service.
Specifications
| Component | Detail |
|---|---|
| Model | HP 17z |
| Processor | AMD Ryzen 5 5625U (6 cores, 12 threads, up to 4.3GHz) |
| RAM | 16GB DDR4 |
| Storage | 1TB PCIe NVMe M.2 SSD |
| Operating System | Windows 11 Home |
| Display | 17.3-inch HD+ (1600 x 900) Touchscreen, BrightView, 250 nits |
| Graphics | AMD Radeon Graphics (Integrated) |
| Ports | 2x USB Type-A (5Gbps), 1x USB Type-C (5Gbps), 1x HDMI 1.4b, 1x Headphone/Mic Combo, 1x AC Smart Pin |
| Wireless | Wi-Fi 6 (MediaTek MT7921 2x2), Bluetooth 5.2 |
| Webcam | HP True Vision 720p HD with dual array digital microphones |
| Battery | 3-cell, 41 Wh Li-ion (up to 8 hours) |
| Dimensions (LxWxH) | 15.78" x 10.15" x 0.78" (39.98 x 25.78 x 1.98 cm) |
| Weight | 4.58 lbs (2.08 kg) |
| Color | Silver |
Warranty and Support
Your HP 17z laptop comes with a standard manufacturer's warranty. For detailed warranty information, please refer to the warranty card included with your product or visit the official HP support website.
For technical support, driver downloads, and additional resources, please visit the official HP support portal: