Amazon Echo Show 5 (3rd Gen) User Manual

1. Introduction

The Amazon Echo Show 5 (3rd Gen) is a smart display designed to integrate seamlessly into your daily life. It features a 5.5-inch screen and enhanced audio capabilities, providing visual and auditory interactions with Alexa. This device is refurbished, tested, and certified to function like a new unit, and comes with the same limited warranty.

The device is constructed with sustainability in mind, utilizing 100% post-consumer recycled polyester yarn for its fabric and 100% recycled aluminum. Its packaging is also 100% recyclable.

2. What's in the Box

Upon unboxing your Amazon Echo Show 5 (3rd Gen), you should find the following items:

• Echo Show 5 (3rd Gen) device
• Power adapter (22W) and cable (4.9ft)
• Quick Start Guide

3. Setup Guide

Follow these steps to set up your Echo Show 5:

1. Power On: Connect the included power adapter to your Echo Show 5 and plug it into a wall outlet. The device will automatically power on.
2. Follow On-Screen Instructions: The device will guide you through the initial setup process on its 5.5-inch touch screen.
3. Connect to Wi-Fi: Select your Wi-Fi network from the list and enter the password. The Echo Show 5 supports dual-band Wi-Fi (802.11a/b/g/n/ac). It does not support ad-hoc (peer-to-peer) networks.
4. Log in to Amazon Account: Enter your Amazon account credentials when prompted.
5. Personalize Settings: Configure your time zone, location, and other preferences.
6. Explore Features: Once setup is complete, you can begin interacting with Alexa and exploring the device's capabilities.

The device utilizes Amazon Wi-Fi Simple Setup technology for an easier connection process to your Wi-Fi network.

4. Operating Your Echo Show 5

The Echo Show 5 allows for various interactions through voice commands and its touch screen.

4.1. Display Features

The 5.5-inch touch screen provides visual information and controls:

• Information at a Glance: View news headlines, weather forecasts, and calendar events.
• Photo Display: Set the background to a rotating slideshow of your favorite photos. You can invite family and friends to share photos.
• Content Viewing: Stream shows, view song titles, and follow along with recipes.

4.2. Audio Features

The device features a full-range 1.75-inch built-in speaker, offering enhanced bass and clearer vocals for audio playback.

• Music and Podcasts: Stream audio content from services like Amazon Music and Spotify.
• Bluetooth Connectivity: Supports Advanced Audio Distribution Profile (A2DP) for streaming audio from your mobile device to the Echo Show 5, or from the Echo Show 5 to a Bluetooth speaker. Audio/Video Remote Control Profile (AVRCP) allows voice control of connected mobile devices. Bluetooth speakers requiring PIN codes are not supported.

4.3. Camera Features

The Echo Show 5 includes a 2 MP camera with a built-in shutter.

• Video Calling: Use the camera to make video calls to friends and family who have the Alexa app or another Echo device with a screen.
• Home Monitoring: Check in on your home, family, or pets using the built-in camera. You can also view compatible video doorbells.

4.4. Smart Home Control

Control compatible smart devices such as lights and thermostats using voice commands or the touch screen, even when you are away from home. The device supports Wi-Fi, Bluetooth Low Energy Mesh, and Matter for smart home compatibility.

4.5. Privacy Features

The Echo Show 5 incorporates multiple layers of privacy controls:

• Mic/Camera Off Button: A physical button to electronically disconnect the microphone and camera.
• Built-in Camera Shutter: A physical slider to cover the camera lens.
• Wake Word Technology: The device only begins recording and sending audio to the cloud after detecting the wake word (e.g., "Alexa").
• Streaming Indicators: Visual indicators show when the device is actively streaming to the cloud.
• Voice Recording Management: Ability to view and delete your voice recordings.
• Ring Video Encryption: Supports viewing end-to-end encrypted Ring video.

4.6. Accessibility Features

The Echo Show 5 includes various accessibility features to personalize Alexa to your abilities. These can be accessed via Settings → Accessibility.

• Tap to Alexa: Access Alexa via touch through on-screen tiles or a keyboard.
• Adaptive Listening: Provides more time to finish speaking before Alexa responds.
• Preferred Speaking Rate: Control how fast or slow Alexa speaks.
• Captioning: Alexa Captioning, Call Captioning, and Closed Captioning provide text captions for supported content.
• Show and Tell: Helps users who are blind or visually impaired identify products by saying "Alexa, what am I holding."
• VoiceView Screen Reader: Enables access for users who are blind or visually impaired.
• Screen Magnifier: Allows zooming in/out and panning around the screen.
• Notify When Nearby: Plays notification sounds when detected near the device.
• Kindle Read Aloud: Alexa can read Kindle books aloud.
• Real Time Text: Enables typing live text in a video call.
• Additional features include Color Inversion, Color Correction, and Request Sound.

5. Maintenance

To ensure the longevity and optimal performance of your Echo Show 5, follow these maintenance guidelines:

• Cleaning: Use a soft, lint-free cloth to gently wipe the screen and exterior. Avoid abrasive cleaners, solvents, or aerosol sprays.
• Placement: Place the device on a stable, flat surface away from direct sunlight, heat sources, and excessive moisture. Ensure adequate ventilation around the device.
• Software Updates: The device receives guaranteed software security updates for at least four years after its last availability for purchase as a new unit. Ensure your device is connected to Wi-Fi to receive these updates automatically.
• Power Cycle: If the device becomes unresponsive, unplug it from the power outlet, wait for 10 seconds, and then plug it back in.

6. Troubleshooting

If you encounter issues with your Echo Show 5, try the following solutions:

• No Power: Ensure the power adapter is securely connected to both the device and a working wall outlet. Try a different outlet.
• Wi-Fi Connectivity Issues:
  • Check if your Wi-Fi router is working correctly.
  • Restart your router and modem.
  • On the Echo Show 5, go to Settings → Network and try reconnecting to your Wi-Fi network.
  • Ensure the device is within range of your Wi-Fi router.
• Alexa Not Responding:
  • Ensure the microphone is not muted (the light ring will be red). Press the mic/camera off button if it is.
  • Speak clearly and directly to the device.
  • Try restarting the device by unplugging and replugging it.
• Display Issues: If the screen is unresponsive or frozen, try restarting the device.
• Sound Problems:
  • Check the volume level on the device.
  • Ensure no external Bluetooth speakers are connected if you intend to use the internal speaker.
• Camera Not Working: Ensure the camera shutter is open and the camera is not disabled via the mic/camera off button.

For further assistance, refer to the Amazon support website or contact customer service.

7. Specifications

8. Warranty and Support

Your Amazon Echo Show 5 (3rd Gen) comes with a 1-year limited warranty and service. As a refurbished device, it receives the same limited warranty as a new device.

For detailed warranty information and terms of service, please refer to the documentation provided with your device or visit the official Amazon support website. Information regarding software security updates is also available through Amazon's official channels.