Billboard Soul Track TWS
Billboard Soul Track Wireless Earbuds User Manual
Model: Soul Track TWS
Introduction
Thank you for choosing the Billboard Soul Track Wireless Earbuds. These earbuds are designed to provide a high-quality audio experience with features like environmental noise cancellation, long battery life, and splash resistance, making them suitable for various activities.
Please read this manual carefully before using the product to ensure proper operation and to maximize its lifespan.
Safety Information
- Do not expose the earbuds or charging case to extreme temperatures (hot or cold).
- Avoid dropping or subjecting the device to strong impacts.
- Keep away from water and liquids, except for light splashes as per IPX4 rating. Do not submerge.
- Do not attempt to disassemble or repair the device yourself. This will void the warranty.
- Use only the provided charging cable and compatible power sources.
- Prolonged listening at high volume levels may cause hearing damage. Adjust volume to a safe level.
Package Contents
Ensure all items are present in the package:
- Wireless Earbuds
- Rechargeable Base (Charging Case)
- Ear Tips (various sizes)
- User Manual (this document)
- Charging Cable (not explicitly listed in components, but implied for charging)
Product Overview

Image: Billboard Soul Track wireless earbuds in green, shown with their matching charging case. The earbuds are positioned above the closed case.

Image: Billboard Soul Track wireless earbuds in green, one earbud is outside the open charging case, showing the charging contacts and internal design.
The Billboard Soul Track earbuds consist of two individual wireless earbuds and a portable charging case. The case not only stores the earbuds but also recharges them on the go.
Each earbud features touch controls for easy management of calls and music playback.
Setup
1. Charging the Earbuds and Case
Before first use, fully charge the earbuds and the charging case.
- Place the earbuds into the charging case. Ensure they are correctly seated in their respective slots.
- Connect the charging case to a power source using the provided charging cable.
- The indicator lights on the case and/or earbuds will show the charging status.
- A full charge takes approximately 5 hours for the case. The earbuds will charge automatically when placed in the case.
The fully charged case provides up to 5 additional charges for the earbuds, extending total listening time to approximately 30 hours.
2. Bluetooth Pairing
- Ensure the earbuds are charged.
- Open the charging case. The earbuds will automatically enter pairing mode, indicated by a flashing light (refer to product specific light indicators if available).
- On your device (smartphone, tablet, laptop), enable Bluetooth.
- Search for "Soul Track" or "Billboard Soul Track" in the list of available Bluetooth devices.
- Select "Soul Track" to connect. Once connected, a voice prompt or indicator light will confirm successful pairing.
- If pairing fails, turn off Bluetooth on your device, place the earbuds back in the case, close it, then reopen and try again.
Operating Instructions
Wearing the Earbuds
Gently insert the earbuds into your ears, ensuring a comfortable and secure fit. Rotate them slightly to find the best seal for optimal sound quality and noise cancellation.

Image: A person wearing the green Billboard Soul Track earbuds, demonstrating how they fit in the ear.
Touch Controls
The Soul Track earbuds feature intuitive touch controls on each earbud. The specific functions are:

Image: A diagram illustrating the touch control area on the earbud, with icons indicating functions like answering calls, playing/pausing music, and power on/off.
- Play/Pause Music: Single tap on either earbud.
- Next Track: Double tap on the right earbud.
- Previous Track: Double tap on the left earbud.
- Answer/End Call: Single tap on either earbud during an incoming call.
- Reject Call: Press and hold on either earbud during an incoming call.
- Activate Voice Assistant: Triple tap on either earbud (e.g., Siri, Google Assistant).
- Power On/Off: Earbuds power on automatically when removed from the case and power off when placed back in the case and the lid is closed. Manual power on/off may be available via long press (refer to specific product instructions for exact duration).
Environmental Noise Cancellation (ENC)
The Soul Track earbuds feature Environmental Noise Cancellation (ENC) to reduce ambient noise during calls, ensuring clearer communication.

Image: A diagram showing an earbud with sound waves, illustrating how environmental noise cancellation reduces external sounds for clearer audio during calls.
This feature is primarily active during phone calls to enhance microphone clarity by filtering out background noise.
Water Resistance (IPX4)
The earbuds are certified with an IPX4 rating, meaning they are resistant to splashing water from any direction. This makes them suitable for workouts and light rain.

Image: A visual representation of the earbuds inside the charging case, with water splashes indicating their IPX4 splash resistance rating.
Note: The charging case is not water-resistant. Do not expose the charging case to water.
Maintenance
Cleaning
- Wipe the earbuds and charging case with a soft, dry, lint-free cloth.
- Do not use abrasive cleaners, alcohol, or chemical solvents.
- Gently clean the ear tips and charging contacts with a dry cotton swab if necessary.
Storage
- When not in use, store the earbuds in their charging case to protect them and keep them charged.
- Store the device in a cool, dry place, away from direct sunlight and extreme temperatures.
Battery Care
- To preserve battery life, charge the earbuds and case regularly, even if not used frequently.
- Avoid fully discharging the battery for extended periods.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Earbuds not pairing with device. | Bluetooth is off, earbuds not in pairing mode, or previously paired with another device. | Ensure Bluetooth is on. Place earbuds in case, close, then reopen to re-enter pairing mode. Forget "Soul Track" from your device's Bluetooth list and re-pair. |
| No sound from earbuds. | Volume too low, earbuds not connected, or media paused. | Increase volume on your device. Check Bluetooth connection. Ensure media is playing. |
| Earbuds not charging. | Charging cable or adapter faulty, earbuds not seated correctly in case, or charging contacts dirty. | Try a different cable/adapter. Ensure earbuds are properly placed in the case. Clean charging contacts on earbuds and case. |
| Poor call quality. | Weak signal, environmental noise, or microphone obstruction. | Move closer to your device. Ensure microphone is not covered. ENC should help with background noise. |
Specifications
| Feature | Detail |
|---|---|
| Model Name | Soul Track TWS |
| Connectivity Technology | Wireless (Bluetooth) |
| Noise Control | Environmental Noise Cancellation (ENC) |
| Frequency Response | 20 Hz - 20,000 Hz |
| Sensitivity | 98 dB |
| Impedance | 32 Ohm |
| Battery Life (Earbuds) | Up to 5 hours continuous use |
| Total Battery Life (with case) | Up to 30 hours |
| Charging Time | Approx. 5 hours (for case) |
| Water Resistance | IPX4 (Splash Resistant) |
| Microphone | Built-in |
| Control Method | Touch Control, Voice Control |
| Compatible Devices | Mobile phones, Tablets, Laptops, TVs, Smartwatches |
| Material | Silicone |
| Product Weight | 300 Grams |
Warranty and Support
This product is subject to the standard return policy of the retailer. For purchases made on Amazon.com.mx, a 30-day free return period is typically offered.
For technical support, warranty claims, or further assistance, please contact the manufacturer or retailer directly. Refer to your purchase documentation for specific contact details.
You can also visit the official Billboard brand store on Amazon for more information: Billboard Store
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