Product Overview
The Doro 6820 is a user-friendly 4G flip phone designed with seniors in mind, offering essential communication features in a simple and robust design. It features a large, clear display, well-spaced, high-contrast keys, and an assistance button for emergencies. This manual will guide you through all aspects of using your new phone.
Image: The Doro 6820 flip phone, red and white, shown open and placed in its black charging cradle. The phone's screen displays the Doro 4G logo, and its large, clear keypad is visible.
Setup Guide
1. Inserting the SIM Card and Battery
Before using your Doro 6820, you need to insert a compatible SIM card and the battery.
- Carefully remove the back cover of the phone.
- Insert the SIM card into the designated slot, ensuring the gold contacts face downwards and the notched corner is correctly aligned.
- Place the battery into its compartment, aligning the contacts.
- Replace the back cover until it clicks securely into place.
2. Initial Charging
It is recommended to fully charge the phone before first use.
- Connect the charging cable to the phone's Micro USB port or place the phone in the provided charging cradle.
- Plug the charger into a wall outlet.
- The battery indicator on the screen will show charging progress. Allow the phone to charge until the indicator shows a full battery.
Image: A side view of the Doro 6820 flip phone, highlighting the Micro USB charging port and the 3.5mm headphone jack on its right side.
3. Powering On/Off
- To power on: Press and hold the red End Call/Power button until the Doro logo appears.
- To power off: Press and hold the red End Call/Power button, then select "Power off" from the options on the screen.
Operating Your Doro 6820
Basic Navigation
The Doro 6820 features a clear display and intuitive keypad for easy navigation.
- Navigation Keys: Use the directional keys (up, down, left, right) around the central "OK" button to move through menus and options.
- OK Button: Press the central "OK" button to confirm selections or open items.
- Menu/Back Buttons: The left soft key typically acts as a "Menu" or "Select" button, while the right soft key acts as a "Back" or "Cancel" button.
Image: The Doro 6820 flip phone is shown open, displaying its main screen with the current time and date, and its large, easy-to-read keypad.
Making and Receiving Calls
- To make a call: Dial the number using the keypad and press the green Call button.
- To answer a call: Press the green Call button when the phone rings.
- To end a call: Press the red End Call button.
- Speaking Keys: For users with visual impairments, the Doro 6820 features speaking numeric keys that announce the number pressed.
Sending and Receiving Messages (SMS)
- Navigate to the "Messages" menu.
- Select "New message" to compose a new SMS.
- Enter the recipient's number or select from your contacts.
- Type your message using the keypad.
- Press "Send" to dispatch the message.
Using the Camera
The Doro 6820 is equipped with a 2MP camera with flash to capture photos.
- Access the camera from the main menu.
- Frame your shot using the screen.
- Press the "OK" button to take a picture.
- Photos are saved to the phone's memory.
Assistance Button
The dedicated assistance button on the back of the phone provides a quick way to alert pre-set contacts in case of an emergency.
- Setup: Configure emergency contacts in the phone's settings under "Assistance". You can add up to five contacts.
- Activation: Press and hold the assistance button for a few seconds.
- Function: The phone will automatically send an SMS alert to your configured contacts, followed by an automatic call to the first contact on the list. If unanswered, it will call the next contact, and so on.
Image: An infographic illustrating the Doro 6820's assistance button, located on the back of the phone, and how it connects to multiple pre-set emergency contacts.
Hearing Aid Compatibility (HAC)
The Doro 6820 is designed to be compatible with hearing aids, providing clear audio even when hearing aids are in use, thanks to its HD Voice technology.
Image: A green icon depicting an ear with sound waves, symbolizing hearing aid compatibility.
Maintenance
Cleaning Your Device
- Use a soft, lint-free cloth to wipe the screen and body of the phone.
- Avoid using harsh chemicals, cleaning sprays, or abrasive materials.
- Ensure the phone is powered off and unplugged before cleaning.
Battery Care
- To prolong battery life, avoid exposing the phone to extreme temperatures.
- Charge the battery regularly, but avoid leaving it fully discharged for extended periods.
- Use only the original Doro charger and charging cradle.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone does not turn on. | Battery is discharged or not inserted correctly. | Charge the battery. Ensure the battery and SIM card are correctly inserted. |
| Cannot make or receive calls. | No network signal, SIM card issue, or incorrect settings. | Check network signal strength. Reinsert SIM card. Contact your service provider. |
| Sound quality is poor. | Volume too low, poor network connection, or speaker/microphone obstruction. | Adjust call volume. Move to an area with better signal. Ensure speakers/microphones are clear. |
| Assistance button not working. | Emergency contacts not set up or phone has no credit/signal. | Verify emergency contact settings. Ensure phone has active service and signal. |
If the problem persists after trying these solutions, please refer to the support section.
Specifications
| Feature | Detail |
|---|---|
| Brand | Doro |
| Model Number | Doro 6820 |
| Color | 4G - 6820 - Rouge (Red) |
| Product Type | Flip Phone |
| Operating System | Mocor |
| Screen Size | 2.8 Inches |
| Connections | Bluetooth, Cellular |
| Camera Resolution | 2 Megapixels (with flash) |
| Special Features | Hands-free, SOS Key, Speaking Numeric Keys, Blacklist |
| Battery Composition | Lithium-ion |
| RAM Size | 64 MB |
| Storage Capacity | 128 MB |
| Wireless Carrier | All carriers (Unlocked) |
Warranty and Support
Warranty Information
Your Doro 6820 is covered by a manufacturer's warranty. Please refer to the warranty card included in your product packaging for specific terms and conditions, including warranty period and coverage details. Keep your proof of purchase for warranty claims.
Customer Support
For further assistance, technical support, or service inquiries, please visit the official Doro website or contact their customer service department. Contact details can typically be found on the Doro website or in the documentation provided with your phone.
You can also find more information and support resources on the Doro brand store page: Doro Brand Store
