1. Introduction
This manual provides comprehensive instructions for the safe and effective operation of your JVC KY-PZ400NBU 4K NDI/3G-SDI/HDMI PTZ Camera. This camera is designed for professional video production, offering high-quality 4K resolution, versatile connectivity, and advanced control features. Please read this manual thoroughly before using the product and retain it for future reference.

Figure 1.1: JVC KY-PZ400NBU 4K PTZ Camera. This image shows the black camera unit from a slightly elevated front-right angle, highlighting its dome-like structure and the lens.
2. Safety Information
Always observe the following safety precautions to prevent injury and damage to the equipment:
- Do not expose the camera to rain, moisture, or extreme temperatures.
- Ensure proper ventilation to prevent overheating.
- Use only the power adapter supplied with the camera.
- Avoid placing the camera in unstable locations where it could fall.
- Do not attempt to disassemble or modify the camera. Refer all servicing to qualified personnel.
- Clean the camera with a soft, dry cloth. Do not use liquid cleaners or aerosols.
3. Package Contents
Verify that all items listed below are included in your package:
- JVC KY-PZ400NBU PTZ Camera (Black)
- Power Adapter
- IR remote control
- Ceiling Mount Bracket
- User Manual (this document)
4. Setup
4.1 Mounting the Camera
The JVC KY-PZ400NBU supports wall mount and ceiling mount installations. Use the provided Ceiling Mount Bracket for secure overhead installation. Ensure the mounting surface is sturdy enough to support the camera's weight (approximately 6.96 pounds).

Figure 4.1: JVC KY-PZ400N cameras in white and black, illustrating potential mounting configurations. The white camera is shown mounted inverted, while the black camera is upright.
4.2 Power Connection
Connect the supplied Power Adapter to the camera's power input and then to a suitable AC outlet. The camera also supports Power over Ethernet (PoE) for simplified installation, allowing both power and data to be transmitted over a single Ethernet cable.
4.3 Network and Video Connections
The camera offers multiple connectivity options:
- IP Video Output: Connect an Ethernet cable to the camera's LAN port for NDI, SRT, RTMP/RTMPS, and RTSP streaming protocols. This also enables IP control.
- HDMI Output: Connect an HDMI cable for direct video output to a monitor or switcher.
- 3G-SDI Output: Connect an SDI cable for professional video output.
- Control Protocols: Supports IP, VISCA, and Pelco-D control protocols for remote camera operation.


Figure 4.2: Connectivity and encoding capabilities. These images highlight the camera's support for SRT, H.265 HEVC encoding, and NDI|HX protocols, available in both black and white models.
5. Operating Instructions
5.1 Basic Operation
Once powered on and connected, the camera can be controlled via the IR remote control or through network-based control systems using IP, VISCA, or Pelco-D protocols.
- Pan/Tilt/Zoom (PTZ): Use the joystick or directional buttons on your controller to adjust the camera's pan, tilt, and zoom (12x optical, 16x digital).
- Focus: The camera features auto-focus. Manual focus adjustment may be available via control software.
- Exposure: Automatic exposure control is standard. Adjustments for iris, shutter speed, and gain can be made through the control interface.
5.2 Streaming and Encoding
The KY-PZ400NBU supports various streaming and encoding formats for flexible integration into your workflow:
- Encoding: H.265/H.264/MJPEG encoding for efficient video compression.
- Protocols: NDI, SRT, HTTP, RTSP, RTMP/RTMPS protocols are supported for diverse streaming applications.
- Resolution & Frame Rate: Supports video capture resolutions up to 3840x2160 (4K) and frame rates from 1 to 60 FPS.


Figure 5.1: Encoding and resolution capabilities. These images illustrate the camera's support for SRT, H.265 HEVC, and Full HD 1080P, available in both black and white models.
6. Maintenance
Proper maintenance ensures the longevity and optimal performance of your JVC KY-PZ400NBU camera.
- Cleaning: Gently wipe the camera body and lens with a soft, lint-free cloth. For stubborn smudges on the lens, use a lens cleaning solution specifically designed for optical surfaces. Do not spray cleaners directly onto the camera.
- Storage: When not in use for extended periods, store the camera in a cool, dry place, away from direct sunlight and excessive dust. Use the original packaging or a padded case for protection.
- Firmware Updates: Periodically check the JVC official website for firmware updates to ensure your camera has the latest features and performance enhancements.
7. Troubleshooting
If you encounter issues with your JVC KY-PZ400NBU, refer to the following common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| No Power | Power adapter not connected; outlet issue; PoE not active. | Check power connections. Ensure outlet is functional. Verify PoE switch is providing power. |
| No Video Output | Incorrect cable connection; wrong input selected on monitor/switcher; network issue for IP video. | Verify HDMI/SDI cables are securely connected. Select correct input. Check network configuration and IP address. |
| Camera Not Responding to Control | Incorrect control protocol settings; network connectivity issue; IR remote battery low. | Confirm control protocol (IP, VISCA, Pelco-D) settings. Check network connection. Replace IR remote batteries. |
| Poor Image Quality | Lens dirty; lighting conditions; incorrect camera settings. | Clean the lens. Adjust lighting. Check exposure, white balance, and focus settings. |
If the problem persists, contact JVC customer support for assistance.
8. Specifications
| Feature | Detail |
|---|---|
| Brand | JVC |
| Model Number | KY-PZ400NBU |
| Color | Black |
| Connectivity Protocol | NDI, SRT, RTMP, RTMPS, RTSP |
| Connectivity Technology | Wired |
| Wireless Communication Technology | Wi-Fi |
| Video Capture Resolution | 3840x2160, 1920x1080, 1280x720 |
| Video Capture Format | Uncompressed YUV, H.264, H.265, MJPEG |
| Frame Rate | 1 - 60 FPS |
| Optical Zoom | 12x |
| Digital Zoom | 16x (implied from product title) |
| Viewing Angle | 71 Degrees |
| Focus Type | Auto Focus |
| Mounting Type | Wall Mount |
| Installation Type | Wall-Mounted |
| Form Factor | Dome |
| Power Source | POE + AC |
| Voltage | 240 Volts |
| Wattage | 12 watts |
| Item Dimensions (L x W x H) | 11.8 x 9.9 x 9.85 inches |
| Item Weight | 6.96 Pounds |
| International Protection Rating | IP54, IP67 |
| Included Components | Ceiling Mount Bracket, IR remote control, Power Adapter |
9. Warranty and Support
JVC provides a limited warranty for the KY-PZ400NBU camera. For detailed warranty terms, registration, and technical support, please visit the official JVC website or contact JVC customer service. Keep your purchase receipt as proof of purchase.
For further assistance, you may visit the JVC Store on Amazon.