1. Introduction
Thank you for choosing the Thereye Countertop Nugget Ice Maker. This appliance is designed to provide you with chewable, soft nugget ice, perfect for various beverages. This manual provides essential information for the safe and efficient operation, maintenance, and troubleshooting of your ice maker. Please read it thoroughly before first use and keep it for future reference.
Key Features:
- Chewable Nugget Ice: Produces soft, compacted ice flakes that retain beverage flavor.
- Fast Ice Making: Capable of producing up to 30 lbs of ice per day, with ice ready in as little as 15 minutes.
- Two-Way Water Refill: Supports both manual water addition and automatic refill via a connected water line.
- Self-Cleaning Feature: Simplifies maintenance by initiating a cleaning cycle with a press of a button.
Figure 1.1: Thereye Countertop Nugget Ice Maker
2. Setup and Installation
Before operating your ice maker, ensure proper setup to guarantee optimal performance and safety.
2.1 Unpacking
- Carefully remove all packaging materials.
- Inspect the ice maker for any shipping damage. If damaged, do not operate and contact customer support.
- Ensure all accessories are present: 1 x Nugget Ice Maker, 1 x User Manual.
2.2 Placement
- Place the ice maker on a flat, stable, and level surface.
- Ensure adequate ventilation around the unit. Maintain at least 5 inches (12.7 cm) of space from walls or other objects.
- Avoid placing the unit near heat sources (e.g., ovens, radiators) or in direct sunlight.
- The unit dimensions are approximately 17.63"D x 10.43"W x 17.72"H.
Figure 2.1: Product Dimensions
2.3 Water Refill Options
Your ice maker offers two convenient ways to refill the water reservoir:
- Manual Refill: Open the top lid and pour water directly into the 3-quart reservoir. This method is suitable for portable use or when a water line connection is not feasible.
- Automatic Refill: Connect the included 10ft inlet hose to a potable water supply. This provides continuous water supply, eliminating the need for manual refills.
Note: It is recommended to use pure or distilled water for optimal ice quality and to minimize mineral buildup. Water with TDS (Total Dissolved Solids) less than 50ppm is ideal.
Figure 2.2: Manual and Automatic Water Refill
3. Operating Instructions
Follow these steps to operate your Thereye Nugget Ice Maker.
3.1 Control Panel Overview
The intuitive control panel features indicators for ice status and alerts.
Figure 3.1: Self-explanatory Control Panel with Ice Full and Add Water Alerts
3.2 Initial Use
- Before first use, perform a self-cleaning cycle (refer to Section 4.1).
- Fill the water reservoir using either the manual or automatic method.
- Plug the unit into a grounded electrical outlet.
3.3 Ice Making Process
- Press the 'ON/OFF' button to start the ice making process.
- The unit will begin producing nugget ice within approximately 15 minutes.
- The 'ICE FULL' indicator will illuminate when the ice basket is full, and the unit will pause ice production.
- The 'ADD WATER' indicator will illuminate when the water reservoir is low, and the unit will pause. Refill water to resume.
Figure 3.2: Capable of 30 lbs Daily Ice Output
3.4 Ice Collection
Once ice is produced, use the provided ice scoop to retrieve the nugget ice from the storage basket. The ice maker is well-insulated to maintain ice for an extended period, with approximately 70% of ice remaining at 80°F after 12 hours.
Figure 3.3: Dual-layer cover, thick insulation foam, and stainless steel housing contribute to long ice storage time.
Video 3.1: Official product video demonstrating the Nugget Ice Maker's features, including 30 lbs daily ice production and auto water refill capability.
4. Maintenance and Cleaning
Regular maintenance ensures the longevity and hygiene of your ice maker.
4.1 Self-Cleaning Feature
The ice maker is equipped with a self-cleaning function to simplify internal cleaning.
- Ensure the unit is empty of ice and water.
- Fill the water reservoir with clean water (and a descaling solution if needed, following solution instructions).
- Press and hold the 'CLEAN' button for 3 seconds to start the self-cleaning cycle.
- The cycle will run automatically. Once complete, drain the water from the unit.
Figure 4.1: Auto Self-Cleaning for purer and fresher ice.
4.2 Regular Cleaning
- Exterior: Wipe the exterior with a soft, damp cloth. Do not use abrasive cleaners.
- Interior: Periodically clean the water reservoir and ice basket with a mild detergent and warm water. Rinse thoroughly.
- Descaling: If using tap water, mineral buildup may occur. Use an ice maker descaling solution as recommended by the manufacturer or a mixture of water and vinegar to descale the unit regularly.
4.3 Water Quality
The quality of water used directly impacts ice quality and unit longevity. Using water with low TDS (Total Dissolved Solids) is highly recommended to prevent mineral buildup and ensure optimal performance.
Figure 4.2: Water with TDS < 50ppm is Recommended for Ice Making
5. Troubleshooting
If you encounter issues with your ice maker, refer to the following common problems and solutions.
| Problem | Possible Cause | Solution |
|---|---|---|
| Ice maker not producing ice. | No water in reservoir; Water line not connected/turned on; Unit not plugged in; Ambient temperature too high. | Fill water reservoir; Check water line connection and supply; Ensure unit is plugged in; Move unit to a cooler environment. |
| Ice production is slow or ice is not nugget-like. | Poor water quality (high mineral content); Air filter blocked; Unit needs descaling. | Use distilled or purified water; Clean air filter; Perform descaling cycle. |
| Unit is making unusual loud noises. | Unit not level; Internal components vibrating; Fan obstruction. | Ensure unit is on a level surface; Check for any obstructions around the fan vents; If noise persists, contact customer support. |
| Self-cleaning mode stuck or not working. | Temporary software glitch; Insufficient water. | Unplug the unit for 5 minutes and plug back in; Ensure sufficient water in the reservoir before starting the cycle. |
| "ADD WATER" indicator remains on after refilling. | Water sensor issue; Water not reaching sensor. | Ensure water level is above the minimum fill line; If using auto-refill, check water pressure and connection. |
For issues not listed above or if problems persist, please contact Thereye customer support.
6. Specifications
| Feature | Detail |
|---|---|
| Product Dimensions | 17.63"D x 10.43"W x 17.72"H |
| Item Model Number | ER-IM03 |
| Weight | 39.8 Pounds |
| Capacity | 30 Pounds (ice production per day) |
| Wattage | 170 watts |
| Manufacturer | Thereye |
| First Available | January 1, 2022 |
7. Warranty and Support
Your Thereye Countertop Nugget Ice Maker is covered by a 12-month warranty from the date of purchase, covering defects in materials and workmanship under normal use.
For warranty claims, technical support, or any questions regarding your product, please refer to the contact information provided in your purchase documentation or visit the official Thereye website.
You can also find a digital version of the user manual here.