Ooma Provisioned 2613 IP Office Phone User Manual

Product Overview

This Ooma Provisioned 2613 IP Office Phone is a mid-range, next-generation IP phone designed to streamline communications in offices with high call volumes. It integrates seamlessly with the Ooma Office cloud-based VoIP phone service.

Figure 1: The Ooma Provisioned 2613 IP Office Phone, featuring a color LCD display and a full keypad.

Key Features:

• Supports 6 lines and includes 24 programmable buttons for enhanced call management.
• Designed exclusively for use with the Ooma Office phone service, offering 50+ features.
• Features noise shield technology to reduce background sounds, ensuring crystal clear calls.
• Compatible with the Ooma Office desktop and free mobile app for on-the-go business operations.
• Allows selection of a new business number or retention of an existing one, with options for toll-free numbers.
• Dual Gigabit ports for high-speed network connectivity.
• Color LCD display for intuitive navigation and information display.

What's in the Box

Upon unboxing your Ooma Provisioned 2613 IP Office Phone, you should find the following components:

• Ooma 2613 phone unit
• Handset with coiled cord
• Phone stand
• 5V power adapter
• Network cable
• Quick Start Guide
• GPL license information

Setup and Installation

Before you begin, ensure you have an active Ooma Office account. This phone requires an Ooma Office subscription to function.

1. Account Activation: If you haven't already, activate your Ooma Office account. Refer to the included Quick Start Guide or the official Ooma Office website for detailed activation steps.
2. Connect the Phone Stand: Attach the phone stand to the back of the Ooma 2613 phone unit.
3. Connect the Handset: Plug one end of the coiled cord into the handset and the other end into the handset port on the phone base.
4. Connect to Network:
   • Connect one end of the network cable to the LAN port on the back of the phone.
   • Connect the other end of the network cable to an available Ethernet port on your router or network switch.
5. Connect Power: Plug the 5V power adapter into the power port on the phone and then into a wall outlet. The phone will begin to power on and connect to the Ooma Office service.
6. Initial Configuration: Follow the on-screen prompts on the phone's color LCD display for any initial setup or login procedures.

For a comprehensive guide, you can download the official Installation Manual (PDF).

Figure 2: Illustration of the Ooma Office ecosystem, including the IP phone, laptop, and mobile application, demonstrating integrated communication solutions.

Operating Your Ooma 2613 IP Phone

Making and Receiving Calls:

• To Make a Call: Pick up the handset or press the speakerphone button. Dial the number using the keypad and press the "Dial" or "Send" button.
• To Receive a Call: When the phone rings, pick up the handset or press the speakerphone button to answer.
• Using Programmable Buttons: The 24 programmable buttons can be configured for speed dial, line appearances, or other features via your Ooma Office portal.

Advanced Features:

• Noise Shield Technology: This feature automatically reduces background noise during calls, ensuring clearer conversations.
• Hot Desking: Utilize the Hot Desking feature to log into any Ooma-compatible desk phone and access your personal extension and settings.
  

  Figure 3: A woman demonstrating the Hot Desking feature, allowing users to access their personalized phone settings from any compatible desk phone.
• Ooma Office Mobile App: Extend your office phone capabilities to your smartphone. Make and receive calls, send messages, and manage features on the go.
  

  Figure 4: Individuals utilizing the Ooma Office mobile app to manage business communications while working remotely or in a cafe setting, highlighting the app's portability.

• Caller Info Match: Access in-depth caller profiles for incoming calls, providing valuable context before you answer.
  

  Figure 5: Two professionals wearing headsets, demonstrating the Caller Info Match feature, which provides detailed caller information for improved customer interaction.

Maintenance

To ensure the longevity and optimal performance of your Ooma 2613 IP Office Phone, follow these maintenance guidelines:

• Cleaning: Use a soft, dry, lint-free cloth to clean the phone's exterior. Do not use liquid cleaners, aerosols, or harsh chemicals, as these can damage the device.
• Placement: Place the phone on a stable, flat surface away from direct sunlight, heat sources, and excessive moisture. Ensure adequate ventilation around the device.
• Cables: Periodically check all connected cables (power, network, handset) to ensure they are securely plugged in and free from damage.
• Software Updates: Ooma Office phones typically receive automatic software updates. Ensure your phone is connected to the internet to receive these updates, which can improve performance and add new features.

Troubleshooting

If you encounter issues with your Ooma 2613 IP Office Phone, try the following basic troubleshooting steps:

• No Dial Tone/Cannot Make Calls:
  • Check if the network cable is securely connected to both the phone and your router/switch.
  • Verify that the power adapter is properly connected and the phone is powered on.
  • Ensure your internet connection is active and stable.
  • Restart the phone by unplugging the power adapter, waiting 10 seconds, and plugging it back in.
• Poor Call Quality (Static, Echo, Choppy Audio):
  • Check your internet speed and stability. VoIP calls require a consistent connection.
  • Ensure no other devices are heavily saturating your network bandwidth.
  • Verify that the handset cord is fully plugged into both the handset and the phone base.
  • If using speakerphone, ensure you are in a quiet environment to benefit from noise shield technology.
• Phone Not Registering/Displaying Error:
  • Confirm your Ooma Office account is active and in good standing.
  • Ensure the phone has an active internet connection.
  • Contact Ooma support if the issue persists after restarting the phone and checking connections.

For more advanced troubleshooting or persistent issues, please refer to the Installation Manual or contact Ooma Customer Support.

Specifications

Warranty and Support

Ooma provides comprehensive support for its products. While specific warranty details are not provided in this manual, Ooma typically offers a limited warranty on its hardware. Please refer to the official Ooma website or your purchase documentation for precise warranty terms and conditions.

Customer Support:

If you require assistance with your Ooma Provisioned 2613 IP Office Phone, Ooma customer support is available 24/7 via phone or chat. For contact information, please visit the official Ooma support page or refer to your Ooma Office account portal.

You can also find additional resources and FAQs on the Ooma Store on Amazon.