Sena 10S Motorcycle Bluetooth Headset Communication System User Manual

1. Introduction

The Sena 10S is an advanced Bluetooth headset designed for motorcycle helmets, serving as an upgraded version of Sena’s SMH10. This system enables seamless communication with up to three riding companions, offering crystal-clear HD audio and advanced noise control. It supports communication over distances up to 1.6 km (1.0 mile) in open terrain. Beyond intercom capabilities, the 10S allows users to make and receive phone calls, listen to music, and connect with both Sena and non-Sena Bluetooth motorcycle headsets through Universal Intercom technology.

2. Product Overview

2.1 Key Features

• Bluetooth 4.1 and Universal Intercom for broad compatibility.
• Crystal-clear HD audio with Advanced Noise Control for superior sound quality.
• Working Intercom distance of up to 1.6 km (1.0 mi) in open terrain, supporting up to 4 riders.
• Long-lasting battery with 13 hours of talk time and a 3-hour charging time.
• Seamless smartphone pairing for music streaming, GPS navigation, and phone calls.

2.2 Package Contents

The Sena 10S Dual Pack includes the following components:

• Two (2) Sena 10S Headsets
• Two (2) USB Charging Cables
• Two (2) Wired Microphones
• Two (2) Boom Microphones
• Two (2) Speaker Sets
• Mounting Hardware (Clamps, Adhesives)

Figure 1: Sena 10S Dual Pack Product Box. The box displays the headset unit and indicates it is a "DUAL" pack.

Figure 2: Sena 10S Headset with included speakers and microphones. This image shows the main unit, two speakers, and both boom and wired microphone options.

3. Setup

3.1 Helmet Installation

The Sena 10S is designed for easy installation on most motorcycle helmets. The main unit attaches to the side of the helmet using either a clamp kit or an adhesive mount. The speakers are placed inside the helmet's ear pockets, and the microphone (either boom or wired, depending on helmet type) is positioned near the mouth. Ensure all cables are neatly tucked away to avoid interference and maintain comfort.

Figure 3: Sena 10S headset mounted on the side of a motorcycle helmet. The main unit is visible, attached to the helmet shell.

3.2 Charging the Device

Before first use, fully charge the Sena 10S. Connect the provided USB cable to the headset's charging port (Figure 4) and a USB power source. A full charge takes approximately 3 hours. The LED indicator will change color to indicate charging status and completion.

Figure 4: Side view of the Sena 10S headset, highlighting the USB charging port at the bottom. This port is used for both charging and firmware updates.

3.3 Pairing with Smartphone

To pair your Sena 10S with a smartphone for music, GPS, and phone calls:

1. Turn on the Sena 10S.
2. Enter phone pairing mode (refer to the quick start guide for specific button combinations, usually holding the Phone Button for a few seconds until the LED flashes blue and red).
3. On your smartphone, go to Bluetooth settings and select "Sena 10S" from the list of available devices.
4. Once paired, the LED on the 10S will flash blue.

3.4 Intercom Pairing

The 10S supports Universal Intercom, allowing communication with other Sena and non-Sena Bluetooth headsets. To pair with another 10S unit:

1. Ensure both 10S units are powered on.
2. On one unit, press and hold the Jog Dial for 5 seconds until the LED flashes red.
3. On the second unit, repeat the same process.
4. The units will automatically connect. Repeat for up to 4 riders.

4. Operating Instructions

4.1 Basic Controls

The Sena 10S features intuitive controls, primarily through the Jog Dial and Phone Button. The Jog Dial allows for volume adjustment, track skipping, and menu navigation, while the Phone Button manages calls and intercom functions.

Figure 5: Angled view of the Sena 10S headset, showing the main Jog Dial and Phone Button for control. The blue LED indicates power and connection status.

4.2 Intercom Communication

To initiate intercom communication, simply tap the Jog Dial. To end, tap it again. The 10S supports up to 4 riders in an intercom conference, with a range of up to 1.6 km (1.0 mile) in open terrain.

4.3 Phone Calls and Music

• Answering/Ending Calls: Tap the Phone Button.
• Rejecting Calls: Press and hold the Phone Button for 2 seconds.
• Playing/Pausing Music: Press and hold the Phone Button for 1 second.
• Adjusting Volume: Rotate the Jog Dial.

5. Maintenance

Proper maintenance ensures the longevity and optimal performance of your Sena 10S headset.

• Cleaning: Regularly wipe the headset unit with a soft, damp cloth. Avoid harsh chemicals or abrasive cleaners.
• Charging: Charge the battery fully before long periods of storage. Store in a cool, dry place.
• Firmware Updates: Periodically check the Sena website for firmware updates. Updates can improve performance, add features, and fix bugs. Use the Sena Device Manager software for updates.
• Mounting System: Inspect the helmet mounting system (clamp or adhesive) and the foam seals/gaskets regularly for wear and tear. Replace if damaged to ensure a secure fit and protection against elements.
• Cable Care: Handle all cables and connectors with care to prevent damage. Avoid sharp bends or excessive pulling.

6. Troubleshooting

If you encounter issues with your Sena 10S, refer to the following common troubleshooting steps:

• No Power: Ensure the battery is fully charged. Connect to a power source and check if the charging indicator lights up.
• Bluetooth Pairing Issues:
  • Ensure the 10S is in pairing mode (LED flashing red/blue).
  • Delete previous Sena 10S pairings from your smartphone's Bluetooth list and try pairing again.
  • Restart both the 10S and your smartphone.
• Intercom Connectivity Issues:
  • Ensure all units are within range (up to 1.6 km in open terrain).
  • Perform a factory reset on all units and re-pair them.
  • Check for firmware updates, as these often resolve connectivity issues.
• Audio Quality Issues (Mic/Speakers):
  • Ensure the microphone is properly positioned close to your mouth and not obstructed.
  • Verify speakers are correctly installed and positioned over your ears.
  • Advanced Noise Control helps reduce background noise, but extreme noise environments may still affect clarity.
• Unit Falling Off Helmet:
  • Ensure the mounting clamp or adhesive is securely fastened to the helmet.
  • Periodically check the tightness of the clamp screws.
  • If using adhesive mount, ensure the helmet surface is clean and dry before application and allow sufficient curing time.
• No FM Radio: The Sena 10S model does not include a built-in FM radio function. Audio streaming from a smartphone is supported.

7. Specifications

8. Warranty and Support

For detailed warranty information and technical support, please refer to the official Sena website or contact Sena customer service directly. Sena offers various protection plans for their products, which can be purchased separately to extend coverage beyond the standard manufacturer's warranty.

Online Resources: www.sena.com