Introduction
This manual provides essential information for setting up, operating, maintaining, and troubleshooting your THOMSON NEO 17 laptop. Please read this manual thoroughly before using your device to ensure proper functionality and longevity.
Image: Front view of the THOMSON NEO 17 laptop, showcasing its white design and the Microsoft 365 Personal offer on the screen.
Package Contents
Ensure all items are present in the package:
- THOMSON NEO 17 Laptop
- Power Adapter
- User Manual (this document)
Setup
1. Initial Charging and Power On
- Connect the power adapter to the laptop's charging port and then to a power outlet.
- Allow the laptop to charge for at least 30 minutes before first use, or until the charging indicator light shows a full charge.
- Press the power button located on the keyboard to turn on the laptop.
2. Windows 11 S Setup
Upon first boot, you will be guided through the Windows 11 S setup process. Follow the on-screen instructions to:
- Select your region and keyboard layout.
- Connect to a Wi-Fi network.
- Sign in with your Microsoft account or create a new one.
- Set up a PIN for quick login.
Image: The laptop screen showing the Windows 11 Start Menu, indicating the operating system is ready for use.
3. Connecting Peripherals
Your laptop features various ports for connecting external devices:
- USB Ports: For mice, keyboards, external drives, etc.
- HDMI Port: For connecting to an external monitor or TV.
- Audio Jack: For headphones or external speakers.
- Ethernet Port: For wired network connection.
Image: Side view of the THOMSON NEO 17 laptop, highlighting the various connectivity ports available.
Operating Instructions
Keyboard and Touchpad
The laptop features a full-size AZERTY keyboard with a numeric keypad and a multi-touch touchpad.
- Touchpad Gestures:
- Tap: Single tap for left-click, two-finger tap for right-click.
- Scroll: Two-finger drag up or down.
- Zoom: Pinch in or out with two fingers.
- Function Keys (Fn): Use the Fn key in combination with F1-F12 keys for quick access to functions like volume control, screen brightness, Wi-Fi toggle, etc.
Connecting to Wi-Fi
- Click the Wi-Fi icon in the taskbar (bottom right corner).
- Select your desired network from the list.
- Enter the network password if prompted and click "Connect".
Using Windows 11 S
Windows 11 S mode is a version of Windows 11 streamlined for security and performance. In S mode, you can only install apps from the Microsoft Store, and you must use Microsoft Edge for safe browsing. If you need to install apps from outside the Microsoft Store, you can switch out of S mode. This is a one-way switch.
For more information on Windows 11 S, visit the official Microsoft support website: Microsoft Windows 11 S Mode
Activating Office 365
Your laptop includes a 1-year subscription to Office 365. To activate:
- Ensure your laptop is connected to the internet.
- Open any Office application (e.g., Word, Excel) from the Start Menu.
- Follow the on-screen prompts to sign in with your Microsoft account and activate your subscription.
Image: A visual representation of the Microsoft 365 Personal suite, indicating the included software.
Maintenance
Cleaning Your Laptop
- Screen: Use a soft, lint-free cloth slightly dampened with water or a screen cleaner. Do not spray liquid directly onto the screen.
- Keyboard and Casing: Use a soft, dry cloth. For stubborn dirt, a slightly damp cloth can be used, ensuring no liquid enters the ports.
- Ports: Use compressed air to gently remove dust from ports.
Battery Care
- Avoid completely discharging the battery frequently.
- Store the laptop in a cool, dry place if not used for extended periods.
- For optimal battery life, avoid extreme temperatures.
Software Updates
Regularly check for and install Windows updates to ensure your system has the latest security patches and performance improvements.
- Go to Start > Settings > Windows Update.
- Click "Check for updates" and install any available updates.
Troubleshooting
| Problem | Possible Solution |
|---|---|
| Laptop does not power on. | Ensure the power adapter is securely connected to both the laptop and a working power outlet. Check if the power outlet is functional. Try a different power outlet. |
| Wi-Fi not connecting. | Check if Wi-Fi is enabled (Fn + Fx key combination). Restart your router and modem. Ensure you are entering the correct Wi-Fi password. |
| System is slow or unresponsive. | Close unnecessary applications. Check for and install Windows updates. Restart the laptop. Consider running a disk cleanup. |
| Keyboard or touchpad not responding. | Restart the laptop. Ensure no external devices are interfering. Check for driver updates in Device Manager. |
If the problem persists, please refer to the support section or contact customer service.
Specifications
| Feature | Detail |
|---|---|
| Brand | Thomson |
| Model Number | N17V3C4WH128 |
| Series | NEO 17 |
| Color | White |
| Operating System | Windows 11 S |
| Processor Brand | Intel |
| Processor Type | Celeron N4020 |
| Processor Speed | 2.8 GHz |
| RAM | 4 GB DDR3L |
| Storage Type | SSD |
| Storage Size | 128 GB |
| Screen Size | 17.3 Inches |
| Screen Resolution | 1600 x 900 pixels |
| Graphics Card Description | Integrated |
| Wireless Technology | 802.11a/b/g/n, Bluetooth |
| Interfaces | 802.11 ac/b/g/n, Bluetooth, USB 2.0, USB 3.0 |
| Included Software | Office 365 for 1 year |
| Product Dimensions (L x W x H) | 35 x 25 x 2 cm |
| Item Weight | 1.87 Kilograms |
Warranty and Support
Warranty Information
Your THOMSON NEO 17 laptop comes with a standard manufacturer's warranty. Please refer to the warranty card included in your product packaging for specific terms, conditions, and duration. Keep your proof of purchase for warranty claims.
Customer Support
For technical assistance, troubleshooting beyond this manual, or warranty inquiries, please contact THOMSON customer support. Visit the official THOMSON website for the most up-to-date contact information, FAQs, and driver downloads.
Note: Specific contact details are subject to change. Always refer to the official brand website for the latest support information.
