1. Introduction
This manual provides comprehensive instructions for the installation, configuration, and operation of your DrayTek Vigor 2927AX Dual WAN Ethernet Firewall VPN Router. The Vigor 2927AX is designed to deliver robust and secure network connectivity for small to medium-sized businesses, offering advanced features such as Dual WAN load balancing, Wi-Fi 6 wireless, Gigabit LAN ports, and extensive VPN capabilities.
2. Safety Information
- Ensure the router is placed in a well-ventilated area, away from direct sunlight, heat sources, and moisture.
- Use only the power adapter supplied with the device. Using an incorrect adapter may damage the router and void the warranty.
- Do not open the router casing. Refer all servicing to qualified personnel.
- Keep the device away from children.
- Disconnect power during electrical storms or when unused for long periods.
3. Package Contents
Verify that your package contains the following items:
- DrayTek Vigor 2927AX Router
- Power Adapter
- Ethernet Cable
- Quick Start Guide
4. Hardware Overview
4.1 Front Panel
The front panel of the Vigor 2927AX features various LED indicators and ports for status monitoring and connectivity.
Image: Front panel of the DrayTek Vigor 2927AX router, highlighting its LED status indicators, two USB ports, two WAN ports (WAN1 and WAN2/LAN6), and five Gigabit LAN ports (P1-P5).
- LED Status Indicators: Provide live feedback on the router's operational status, including power, internet connectivity, Wi-Fi activity, and LAN port status.
- 2x USB Ports (USB1, USB2): Used for connecting 3G/4G/5G USB modems for failover or load balancing, or for connecting USB storage devices for network-attached storage (NAS) functionality.
- Dual WAN Ports (WAN1, WAN2/LAN6): WAN1 is a dedicated Gigabit Ethernet port. WAN2/LAN6 is a configurable Gigabit Ethernet port that can function as a second WAN port for multi-WAN connectivity or as an additional LAN port.
- 5x LAN Ports (P1-P5): Gigabit Ethernet ports for connecting local network devices such as computers, servers, network printers, and network-attached storage (NAS) devices.
4.2 Rear Panel
The rear panel typically includes the power input, power switch, and a factory reset button.
- Power Input: Connects to the provided power adapter.
- Power Switch: Turns the router on or off.
- Factory Reset Button: Used to restore the router to its default factory settings. Press and hold for approximately 5-10 seconds while the router is powered on.
5. Setup
5.1 Initial Connection
- Connect Power: Connect the power adapter to the router's power input and plug it into an electrical outlet. Turn on the power switch.
- Connect WAN:
- For primary internet access, connect your modem or fiber optic terminal (ONT) to the WAN1 port using an Ethernet cable.
- If using a second internet connection, connect its modem/ONT to the WAN2/LAN6 port.
- For 3G/4G/5G failover, insert a compatible USB modem into one of the USB ports.
- Connect LAN: Connect a computer or network switch to any of the LAN ports (P1-P5) using an Ethernet cable.
Image: The DrayTek Vigor 2927AX router, illustrating its physical appearance and port layout for initial setup.
5.2 Accessing the Web Interface
- Ensure your computer is connected to a LAN port of the router.
- Open a web browser (e.g., Chrome, Firefox, Edge).
- In the address bar, type the default IP address: 192.168.1.1 and press Enter.
- Enter the default username (admin) and password (admin). It is highly recommended to change the default password immediately after the first login for security purposes.
5.3 Basic Configuration
Upon first login, you may be guided through a Quick Start Wizard to configure basic internet settings and Wi-Fi.
- WAN Settings: Configure your internet connection type (e.g., PPPoE, DHCP, Static IP) for WAN1 and WAN2.
- Wi-Fi Settings: Set up your Wi-Fi network name (SSID) and password for both 2.4GHz and 5GHz bands. The Vigor 2927AX supports Wi-Fi 6 (802.11ax) for enhanced performance.
6. Operating Instructions
6.1 Dual WAN Load Balancing and Failover
The Vigor 2927AX supports multiple WAN interfaces, allowing for increased bandwidth and connection reliability.
Image: Diagram illustrating the router's capability to connect to various internet sources like VDSL, Ethernet, and Wi-Fi WAN for multi-WAN functionality.
- Load Balancing: Distributes internet traffic across multiple WAN connections to optimize bandwidth usage. Configure this under WAN > General Setup.
- Failover: Automatically switches to a backup WAN connection if the primary connection fails, ensuring continuous internet access. This can be configured for both wired WANs and USB 3G/4G/5G modems.
6.2 VPN Configuration
The router supports up to 50 VPN tunnels, enabling secure remote access and site-to-site connections.
Image: Visual representation of VPN tunnels securing connections between a headquarters, a branch office, and a remote home user through the Vigor router.
- SSL VPN: Provides clientless remote access via a web browser. Configure under VPN and Remote Access > SSL VPN.
- IPsec/PPTP/L2TP VPN: For site-to-site connections and client-based remote access. Configure under VPN and Remote Access > LAN to LAN or Remote Dial-in User.
- OpenVPN: Supports OpenVPN for flexible and secure VPN connections.
6.3 Wi-Fi 6 (802.11ax) Wireless
The Vigor 2927AX features dual-band Wi-Fi 6 for high-speed and efficient wireless connectivity.
Image: Illustration of the router's dual-band Wi-Fi coverage, showing devices connected to both the 2.4GHz (AX600) and 5GHz (AX2400) wireless networks.
- Dual Band: Operates on both 2.4GHz and 5GHz frequencies. Configure SSIDs, security, and channels under Wireless LAN > General Setup.
- Guest Wi-Fi: Create isolated wireless networks for guests with custom login pages and time/data limits. Access this feature under Wireless LAN > General Setup > Multi-SSID.
6.4 VLANs (Virtual Local Area Networks)
VLANs allow you to segment your network into multiple logical broadcast domains, enhancing security and network management.
Image: A diagram illustrating how the Vigor router can be used with a SmartLite switch to create and manage VLANs, separating different groups of network devices.
- Configure VLANs under LAN > VLAN. You can assign VLAN IDs to specific LAN ports or SSIDs.
6.5 Firewall and Content Filtering
The router includes an advanced firewall and content filtering features to protect your network.
- Firewall: Configure rules to control inbound and outbound traffic under Firewall > Filter Setup.
- Content Filtering: Block access to specific websites or categories of content using URL Content Filter or Web Content Filter (requires subscription).
6.6 Quality of Service (QoS)
QoS allows you to prioritize network traffic, ensuring critical applications like VoIP and video conferencing receive sufficient bandwidth.
Image: A diagram demonstrating Quality of Service (QoS) settings, where different applications and services are assigned varying priority levels to optimize network performance.
- Configure QoS rules under Bandwidth Management > QoS.
7. Maintenance
7.1 Firmware Updates
Regularly update the router's firmware to ensure optimal performance, security, and access to new features.
- Download the latest firmware from the official DrayTek website.
- Access the router's web interface and navigate to System Maintenance > Firmware Upgrade.
- Follow the on-screen instructions to upload and install the firmware. Do not power off the router during the upgrade process.
7.2 Backup and Restore Configuration
It is recommended to back up your router's configuration settings before making significant changes or performing firmware upgrades.
- To back up, go to System Maintenance > Configuration Backup.
- To restore, use the same menu and upload your saved configuration file.
7.3 Factory Reset
A factory reset will revert all settings to their default values. This can be useful for troubleshooting or when reconfiguring the router from scratch.
- Hardware Reset: With the router powered on, use a paperclip to press and hold the Factory Reset button on the rear panel for 5-10 seconds until the ACT LED flashes rapidly.
- Software Reset: Navigate to System Maintenance > Factory Default in the web interface.
8. Troubleshooting
- No Internet Access:
- Check WAN LED status. If off, verify cable connection to modem/ONT.
- Ensure WAN settings (PPPoE, DHCP, Static IP) are correctly configured in the web interface.
- Restart the modem/ONT and then the router.
- Cannot Access Web Interface:
- Ensure your computer's IP address is set to obtain automatically (DHCP).
- Verify physical connection to a LAN port.
- Try pinging 192.168.1.1. If unsuccessful, perform a factory reset.
- Slow Wi-Fi Speed:
- Check for interference from other devices or networks.
- Ensure your devices support Wi-Fi 6 (802.11ax) for optimal performance.
- Adjust Wi-Fi channels to less congested ones.
- Ensure the router is centrally located and not obstructed.
- VPN Connection Issues:
- Verify VPN server and client configurations match.
- Check firewall rules to ensure VPN traffic is allowed.
- Ensure correct authentication credentials are used.
9. Specifications
| Model Name | Vigor 2927AX |
| Product Dimensions | 9.49 x 6.5 x 1.73 inches |
| Item Weight | 3.39 pounds |
| WAN Ports | 2x Gigabit Ethernet (WAN1, WAN2/LAN6 configurable) |
| LAN Ports | 5x Gigabit Ethernet (P1-P5) |
| USB Ports | 2x USB 2.0 (for 3G/4G/5G modem, USB storage) |
| Wireless Standard | 802.11ax (Wi-Fi 6) |
| Frequency Band Class | Dual-Band (2.4GHz, 5GHz) |
| VPN Tunnels | Up to 50 (IPsec, PPTP, L2TP, SSL VPN, OpenVPN) |
| Firewall | SPI Firewall, Content Filtering, DoS Defense |
| Special Features | Dual WAN Load Balancing/Failover, VLAN, QoS, Remote Access |
10. Warranty and Support
DrayTek products typically come with a limited hardware warranty. For specific warranty terms and conditions, please refer to the warranty card included with your product or visit the official DrayTek website.
For technical support, firmware downloads, and additional documentation, please visit the DrayTek support portal or contact your local DrayTek distributor.
- Official Website: www.draytek.com
- Support Portal: Refer to the official website for regional support contacts and resources.
