1. Introduction
Welcome to the user manual for the IMO DASH 4G UK Mobile Phone. This device is designed for ease of use, featuring large buttons and a clear display, making it ideal for users seeking simplicity and reliability. This manual provides essential information to help you set up, operate, maintain, and troubleshoot your new mobile phone. Please read through these instructions carefully to ensure proper use and to maximize the lifespan of your device.

Figure 1.1: IMO DASH 4G UK Mobile Phone - Front View
This image displays the front of the IMO DASH 4G UK mobile phone, highlighting its large, easy-to-read keypad and the clear display screen. The screen shows the IMO brand logo.
2. Setup
2.1. Package Contents
Before proceeding, ensure all items are present in the package:
- IMO DASH 4G UK Mobile Phone
- Battery (1 Lithium-ion)
- Charging Cable
- User Manual (this document)
2.2. Inserting the SIM Card and Battery
The IMO DASH 4G UK is a SIM-free phone, meaning it is not locked to a specific network. You will need to insert a compatible SIM card from your preferred mobile network provider to make calls and use mobile data.
- Remove the Back Cover: Gently pry open the back cover of the phone using the notch usually located at the bottom or side.
- Insert SIM Card: Locate the SIM card slot(s). Insert your SIM card(s) into the designated slot(s) with the gold contacts facing down, following the orientation indicated on the phone.
- Insert Battery: Place the included Lithium-ion battery into the battery compartment, ensuring the gold contacts on the battery align with the contacts in the phone.
- Replace Back Cover: Carefully align the back cover and press it firmly until it clicks into place.

Figure 2.1: IMO DASH 4G UK Mobile Phone - Back View
This image shows the rear of the IMO DASH 4G UK mobile phone, where the battery compartment and SIM card slots are typically accessed. The speaker grille and a small camera lens are visible at the top.
2.3. Charging the Battery
Before first use, it is recommended to fully charge the phone's battery.
- Connect the charging cable to the phone's charging port.
- Connect the other end of the cable to a compatible USB power adapter or a computer's USB port.
- The charging indicator on the phone's screen will show the charging status.
- Once fully charged, disconnect the charger. A full charge provides approximately 24 hours of battery life.
2.4. Powering On/Off
- To Power On: Press and hold the Power/End Call button (usually marked with a red phone icon) until the screen lights up.
- To Power Off: Press and hold the Power/End Call button until the power options appear on the screen, then select "Power Off" or "Shut Down".
3. Operating Instructions
3.1. Basic Navigation
The phone features a central navigation button (D-pad) and soft keys for menu interaction.
- Use the Up/Down/Left/Right keys on the D-pad to navigate through menu options.
- Press the Center button of the D-pad to confirm a selection.
- The Left Soft Key typically accesses the "Menu" or "Options".
- The Right Soft Key typically accesses "Contacts" or "Back".

Figure 3.1: IMO DASH 4G UK Mobile Phone - Screen Display
This image shows the phone's screen displaying the current time and date, along with the "Menu" and "Contacts" soft key labels, illustrating the user interface.
3.2. Making and Receiving Calls
- To Make a Call: Dial the phone number using the keypad and press the Green Call button (usually marked with a green phone icon).
- To Answer a Call: When the phone rings, press the Green Call button.
- To End a Call: Press the Red End Call button.
3.3. Sending and Receiving Text Messages (SMS)
- From the main menu, navigate to "Messages" or "SMS".
- Select "New Message" or "Create Message".
- Enter the recipient's phone number or select from contacts.
- Type your message using the keypad.
- Press the "Send" option (usually a soft key).
3.4. Managing Contacts
- Adding a Contact: Go to "Contacts" from the main menu, select "Add New Contact", and enter the name and phone number.
- Searching for a Contact: In the "Contacts" list, use the navigation keys to scroll or type the first few letters of the contact's name.
3.5. SOS/Emergency Function (If applicable)
Some big button phones include an SOS button for emergencies. If your IMO DASH 4G UK has this feature (typically a dedicated button on the back or side), you can configure emergency contacts. When pressed and held, the phone will automatically dial pre-set emergency numbers or send an SOS message. Refer to the on-screen prompts for setup.
4. Maintenance
4.1. Cleaning Your Phone
- Use a soft, lint-free cloth to wipe the screen and body of the phone.
- Avoid using harsh chemicals, cleaning sprays, or abrasive materials.
- Do not expose the phone to excessive moisture.
4.2. Battery Care
- Avoid extreme temperatures, both hot and cold, as they can degrade battery performance.
- Do not leave the phone charging for excessively long periods after it is fully charged.
- If the phone will not be used for an extended period, charge it to about 50% before storing.
4.3. Software Updates
As the phone runs on Android 10.0, periodic software updates may be released to improve performance or add features.
- Check for updates in the phone's settings menu, usually under "System" or "About Phone".
- Ensure your phone has sufficient battery and a stable internet connection (Wi-Fi recommended) before performing an update.
5. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone does not power on. | Battery is depleted or not inserted correctly. | Charge the battery for at least 30 minutes. Ensure the battery is correctly seated. |
| Cannot make or receive calls. | No SIM card, SIM card not properly inserted, or no network signal. | Ensure SIM card is inserted correctly. Check for network signal strength. Try restarting the phone. |
| Battery not charging. | Faulty charger, cable, or charging port. | Try a different charging cable and adapter. Ensure the charging port is clean and free of debris. |
| Screen is unresponsive or frozen. | Software glitch. | Perform a soft reset by removing and reinserting the battery (if removable), then power on. |
6. Specifications
| Feature | Detail |
|---|---|
| Brand | IMO |
| Model Number | VERVE-CONNECT |
| Product Type | Bar Style Mobile Phone |
| Operating System | Android 10.0 |
| Screen Size | 2 Inches |
| Connections | Cellular |
| Storage Capacity | 2 GB |
| Wireless Carrier Support | All Carriers (SIM-Free) |
| Cellular Technology | GSM |
| Wireless Network Technology | GSM |
| Form Factor | Bar Style |
| Model Year | 2021 |
| Battery Type | 1 Lithium-ion (included) |
| Battery Life | Up to 24 hours |
7. Warranty and Support
7.1. Product Warranty
For information regarding the warranty coverage for your IMO DASH 4G UK Mobile Phone, please refer to the warranty card included in your product packaging or visit the official IMO website. Warranty terms and conditions may vary by region and retailer.
7.2. Customer Support
If you encounter any issues not covered in this manual or require further assistance, please contact IMO customer support through their official website or the contact information provided with your purchase documentation.





