1. Introduction
The Poly Sync 20 USB-A is a personal smart speakerphone designed for flexible work environments. It offers high-quality audio for calls and music, with versatile connectivity options for both computers and mobile devices. This manual provides essential information for setting up, operating, maintaining, and troubleshooting your device.
Image 1.1: Top view of the Poly Sync 20 USB-A speakerphone, highlighting its control interface.
2. What's in the Box
Verify that all items are present in your product packaging:
- Poly Sync 20 USB-A Speakerphone
- Carrying Case
- Lanyard
- Quick Start Guide
Image 2.1: The Poly Sync 20 speakerphone stored within its included carrying case.
3. Product Overview
The Poly Sync 20 features intuitive controls and indicators for seamless communication and media playback.
3.1. Device Layout
Image 3.1: Angled view of the Poly Sync 20, illustrating its compact design and control panel.
3.2. Controls and Indicators
- Programmable Button: Customizable for various functions like play/pause music, last-number redial, or voice assistant activation.
- Volume Controls (+/-): Adjust audio output level.
- Mute Button: Mutes or unmutes the microphone. A highly visible light bar indicates call status, including mute.
- Call Button: Answer or end calls.
- Bluetooth Button: Initiates Bluetooth pairing mode.
- Power Button: Turns the device on or off.
- USB-A Cable: Integrated cable for PC/Mac connection and charging.
- USB-A Port: For charging external devices like smartphones.
4. Setup
4.1. Initial Charge
Before first use, fully charge your Poly Sync 20. Connect the integrated USB-A cable to a powered USB-A port on your computer or a USB wall adapter. The device has up to 20 hours of battery life on a full charge.
4.2. Connecting to a PC/Mac (USB-A)
- Unwrap the integrated USB-A cable from the base of the speakerphone.
- Plug the USB-A cable into an available USB-A port on your computer.
- The speakerphone will power on automatically and be recognized by your computer as an audio device.
4.3. Connecting to a Mobile Device (Bluetooth)
- Power on the Poly Sync 20 by pressing and holding the Power button until the light bar illuminates.
- Press and hold the Bluetooth button on the speakerphone until you hear "pairing" and the light bar flashes blue.
- On your mobile device, go to Bluetooth settings and select "Poly Sync 20" from the list of available devices.
- Once paired, you will hear "pairing successful" and the light bar will turn solid blue.
Image 4.1: The Poly Sync 20 connected to both a laptop via USB and a smartphone via Bluetooth.
5. Operating the Device
5.1. Basic Call and Media Controls
- Answering/Ending Calls: Press the Call button.
- Adjusting Volume: Press the Volume + or - buttons.
- Muting Microphone: Press the Mute button. The light bar will change color to indicate mute status.
- Playing/Pausing Music: Use the programmable button if configured for this function, or control directly from your connected device.
5.2. Programmable Button
The rocket-shaped programmable button can be customized using the Poly Lens desktop application. Default functions may include play/pause music, last-number redial, or activating your device's voice assistant.
5.3. Using as a Portable Charger
The Poly Sync 20 can charge your mobile devices. Connect your smartphone or other USB-powered device to the USB-A port on the side of the speakerphone. This feature is active when the speakerphone has sufficient battery charge or is connected to a power source.
Image 5.1: The Poly Sync 20 functioning as a portable charger for a smartphone.
5.4. Poly Lens Desktop Application
For advanced settings, firmware updates, and customization of the programmable button, download and install the Poly Lens desktop application from the official Poly website. This application provides insights into device usage and helps optimize your workspace connectivity.
Image 5.2: The Poly Lens desktop application interface for device management.
6. Maintenance
6.1. Cleaning
To clean your Poly Sync 20, use a soft, dry, lint-free cloth. For stubborn dirt, a slightly damp cloth with mild soap can be used, ensuring no moisture enters any openings. Avoid abrasive cleaners or solvents.
6.2. Storage
When not in use, store the speakerphone in its provided carrying case to protect it from dust and physical damage. Store in a cool, dry place away from direct sunlight and extreme temperatures.
7. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No audio from speakerphone | Device not powered on, not connected, or volume too low. | Ensure device is powered on. Check USB or Bluetooth connection. Increase volume on speakerphone and connected device. Verify speakerphone is selected as the audio output device on your computer/phone. |
| Microphone not working | Microphone muted or not selected as input device. | Press the Mute button to unmute. Verify speakerphone is selected as the audio input device on your computer/phone. |
| Bluetooth pairing issues | Device not in pairing mode, or previously paired. | Ensure speakerphone is in pairing mode (flashing blue light). Delete "Poly Sync 20" from your device's Bluetooth list and try pairing again. Ensure devices are within 10 meters (33 feet). |
| Poor audio quality | Interference, low battery, or outdated firmware. | Move away from other wireless devices. Charge the speakerphone. Update firmware using the Poly Lens app. |
| Device not charging external phone | Speakerphone battery low or not connected to power. | Ensure the Poly Sync 20 has sufficient battery charge or is connected to a power source via its integrated USB-A cable. |
8. Specifications
- Model Name: Poly Sync 20
- Model Number: 216865-02
- Connectivity: Bluetooth, USB-A
- Wireless Communication Technology: Bluetooth
- Bluetooth Range: Up to 10 meters (33 feet)
- Battery Life: Up to 20 hours
- Power Source: Battery Powered
- Charging Time: Approximately 4 hours for a full charge
- Speaker Type: Multimedia, with bass reflex system and dual passive radiators
- Speaker Size: 40 Millimeters
- Audio Output Mode: Stereo
- Frequency Response: 80 Hz to 20 kHz
- Microphone: Multi-microphone steerable array for echo and noise reduction
- Special Features: IP64 dust- and water-resistant, Portable charger, Programmable button
- Product Dimensions: 3.7"D x 7.2"W x 1.3"H (9.4 cm D x 18.3 cm W x 3.3 cm H)
- Item Weight: 1.19 pounds (0.54 kg)
- Material: Plastic
- Included Components: Speakerphone, carrying case, lanyard, quick start guide
9. Warranty and Support
9.1. Warranty Information
The Poly Sync 20 USB-A comes with a limited warranty. For specific terms and conditions, please refer to the warranty documentation included with your product or visit the official Poly website. Keep your proof of purchase for warranty claims.
9.2. Customer Support
For technical assistance, product registration, or to download the Poly Lens application, please visit the official Poly support website. You can also find FAQs and additional resources there.
