Plugable Thunderbolt 4 Hub TBT4-HUB3C User Manual

1. Introduction

This manual provides comprehensive instructions for the setup, operation, and maintenance of your Plugable Thunderbolt 4 Hub (TBT4-HUB3C). This device is designed to expand the connectivity of your Thunderbolt 4 or USB4 enabled computer, offering additional Thunderbolt 4 ports, 60W laptop charging, and versatile display output options.

2. Package Contents

Verify that all items are present in the package:

• Plugable Thunderbolt 4 Hub (TBT4-HUB3C)
• Power Adapter (20V 5.5A, 110W)
• 0.8m Thunderbolt 4 Cable
• USB-C to HDMI 2.0 Video Adapter
• Quick Start Guide (not included in this digital manual)

3. Product Overview

The Plugable Thunderbolt 4 Hub provides a compact solution for expanding your system's connectivity. It features one upstream Thunderbolt 4 port for host connection and three downstream Thunderbolt 4 ports for peripherals.

3.1 Front and Rear Panel

• Upstream Thunderbolt 4 Port (Host): Connects to your computer. Provides 60W Power Delivery to the host.
• Downstream Thunderbolt 4 Ports (x3): Connect Thunderbolt devices, USB-C devices, or displays. Each port provides up to 15W charging.
• DC Power Input: Connects to the included 110W power adapter.

4. Setup Instructions

Follow these steps to set up your Plugable Thunderbolt 4 Hub:

1. Connect Power: Plug the included power adapter into the DC power input port on the hub, then connect the power adapter to a wall outlet.
2. Connect to Host Computer: Use the included 0.8m Thunderbolt 4 cable to connect the upstream Thunderbolt 4 port (marked with a computer icon or 'host') on the hub to a Thunderbolt 4 or USB4 port on your computer.
3. Connect Peripherals: Connect your Thunderbolt devices, USB-C devices, or displays to the three downstream Thunderbolt 4 ports on the hub.
4. Display Connection (Optional): If connecting an HDMI display, use the included USB-C to HDMI 2.0 video adapter. Connect the USB-C end of the adapter to one of the downstream Thunderbolt 4 ports on the hub, and then connect your HDMI cable from the display to the HDMI adapter.

5. Operating Instructions

Once connected, the Plugable Thunderbolt 4 Hub operates automatically, extending your computer's capabilities.

5.1 Power Delivery and Device Charging

• The hub provides up to 60W Power Delivery to your connected host laptop, allowing it to charge while connected.
• Each downstream Thunderbolt 4 port provides up to 15W of power for charging connected devices such as smartphones, tablets, or other peripherals.

5.2 Data Transfer

• All Thunderbolt 4 ports support data transfer speeds up to 40Gbps, enabling fast transfers for external SSDs and other high-bandwidth devices.
• The hub is compatible with Thunderbolt 4, USB4, Thunderbolt 3, and USB-C devices.

5.3 Daisy-Chaining

You can daisy-chain up to 6 additional Thunderbolt peripherals from one of the downstream Thunderbolt 4 ports to further expand your setup.

6. Display Configuration

The display capabilities of the Thunderbolt 4 Hub depend on your host system's specifications. The hub supports up to two 4K@60Hz displays or one 8K@30Hz display.

6.1 macOS Systems

• M4 MacBooks (Base, Pro, Max) / M1/M2/M3 Pro & Max MacBooks: Support dual 6K@60Hz displays.
• Base M3 MacBooks: Support one 6K@60Hz and one 5K@60Hz display in clamshell mode.
• Base M1 and M2 MacBooks: Support a single 6K@60Hz display.
• Intel MacBooks with Thunderbolt 3: Support dual 4K@60Hz displays.

6.2 Windows Systems

• Thunderbolt 4 and 5 / USB4 Windows Systems: Support dual 4K@60Hz displays or a single 8K@30Hz display.

Note: Functionality will be limited on USB-C only host systems. Thunderbolt 3 Windows systems are not recommended for optimal performance with this hub.

7. Maintenance

To ensure the longevity and optimal performance of your Plugable Thunderbolt 4 Hub, follow these simple maintenance guidelines:

• Cleaning: Use a soft, dry, lint-free cloth to clean the exterior of the hub. Avoid using liquid cleaners or aerosols.
• Storage: Store the hub in a cool, dry place away from direct sunlight and extreme temperatures.
• Handling: Avoid dropping the device or subjecting it to strong impacts.
• Ventilation: Ensure the hub has adequate ventilation to prevent overheating. Do not block any vents.

8. Troubleshooting

If you encounter issues with your Plugable Thunderbolt 4 Hub, refer to the following common problems and solutions:

8.1 No Power or Intermittent Connection

• Check Power Adapter: Ensure the power adapter is securely connected to both the hub and a working wall outlet.
• Verify Host Connection: Confirm that the Thunderbolt 4 cable is firmly connected to both the hub's upstream port and your computer's Thunderbolt 4/USB4 port.
• Try Different Port/Cable: If possible, test with a different Thunderbolt 4 port on your computer or a different Thunderbolt 4 cable.

8.2 Displays Not Working or Incorrect Resolution

• Check Compatibility: Refer to Section 6 (Display Configuration) to ensure your system supports the desired display setup.
• Cable Connections: Ensure all display cables (including the USB-C to HDMI adapter, if used) are securely connected.
• Display Settings: Verify your computer's display settings are configured correctly for extended or mirrored displays and the desired resolution.
• Power Cycle: Disconnect and reconnect the hub's power, then reconnect it to your computer.

8.3 Slow Data Transfer Speeds

• Device Compatibility: Ensure your connected devices (e.g., external SSDs) are Thunderbolt or high-speed USB-C compatible to achieve maximum speeds.
• Cable Quality: Use certified Thunderbolt 4 cables for optimal performance.
• Host System Limitations: Actual performance can depend on your host system's capabilities and other connected devices.

9. Specifications

10. Warranty and Support

Plugable products are backed by a 2-year warranty and North American lifetime technical support. For assistance, please visit the Plugable support website or contact their customer service team.

For more information, visit: plugable.com