Introduction
Welcome to the user manual for your Segway Ninebot E22/E25/E45 Foldable Electric Scooter and the accompanying Segway Ninebot Phone Mount. This manual provides essential information for the safe operation, maintenance, and optimal performance of your products. Please read this manual thoroughly before using your scooter and phone mount to ensure a safe and enjoyable experience.
Safety Information
WARNING: Always wear a helmet and other protective gear when riding the electric scooter. Ride at your own risk and obey all local traffic laws and regulations.
- Do not ride in the rain or through puddles.
- Avoid riding on slippery surfaces, loose gravel, or steep inclines.
- Maintain a safe distance from other riders and obstacles.
- Do not perform stunts or sudden maneuvers.
- Ensure all components are securely fastened before each ride.
- Children should only ride under adult supervision.
- Do not exceed the maximum weight limit of 220 lbs (100 kg).
Product Overview
Segway Ninebot Electric Scooter (E22/E25/E45)
The Segway Ninebot Electric Scooter is designed for efficient and comfortable commuting. It features a powerful 300W brushless direct current motor, allowing the E22 model to reach speeds up to 12.4 mph and travel up to 13.7 miles on a single charge. The scooter boasts a 15% hill grade capability for tackling inclines.

Image: Side view of the Segway Ninebot Electric Scooter.
Key features include upgraded 9-inch Dual Density tires for superior shock absorption and puncture resistance, offering more stability and comfort compared to 8-inch solid tires. Safety is enhanced with a dual braking system and an integrated bell. The scooter is lightweight at only 28 lbs (13.5 kg) and features a one-step folding mechanism for easy portability and storage.

Image: The scooter highlighting its performance metrics: 12.4 mph speed, 13.7 miles range, 15% hill grade, and 6.2k+ miles riding test.

Image: A visual comparison showing the E22's 9-inch Dual Density Tire next to an ES1's 8-inch Solid Tire, emphasizing supreme shock absorption and no tire punctures.
Segway Ninebot Phone Mount
The Segway Ninebot Phone Mount is designed to securely hold your smartphone while riding. It is compatible with most mobile phones with 4-6.5 inch screens, accommodating devices with a clamping width range of 58–90 mm. This includes various iPhone models (12, 11, X, XR, 8, 7 Plus) and Samsung Galaxy models (S7, S9), among others.

Image: A close-up view of the Segway Ninebot Phone Mount.
The phone mount is applicable to various vehicles with 18 to 36mm handlebar diameters, such as Segway electric scooters (ES series, Max series, F series) and Ninebot eMopeds. Installation is simple and can be done by hand without a wrench. The knob-clamping system features a stainless steel screw with fine teeth and double wires for a secure grip, having passed 600,000 vibration tests to ensure the phone remains firmly clamped during fast rides.

Image: The phone mount with its key components labeled: Frame, Three Sided Rubber Pad, Knob, and Locking Screw.

Image: The phone mount viewed from the top, indicating a width adjustment range of 58-90mm.
Setup
Unpacking and Initial Assembly
- Carefully remove all components from the packaging.
- Unfold the scooter stem until it locks into place.
- Attach the handlebars to the stem, ensuring they are securely fastened. Refer to the quick start guide for specific screw locations.
- Check that all connections are tight and secure before first use.
Charging the Battery
- Locate the charging port on your scooter.
- Connect the charger to the scooter and then to a power outlet.
- The indicator light on the charger will change (e.g., from red to green) when charging is complete.
- Always fully charge the battery before your first ride.
Operating Instructions
Powering On/Off
- To power on, press the power button located on the dashboard.
- To power off, press and hold the power button for a few seconds until the display turns off.
Riding the Scooter
- Place one foot firmly on the footboard and push off with the other foot to gain initial momentum.
- Once moving, gently press the throttle lever to accelerate.
- To brake, use the hand brake lever. For emergency stops, use both the electronic brake and the mechanical brake simultaneously.
- Lean slightly in the direction you wish to turn.
Folding and Unfolding
- To fold: Ensure the scooter is powered off. Locate the folding mechanism at the base of the stem. Follow the instructions to release the latch and fold the stem down until it clicks into place.
- To unfold: Release the latch and lift the stem until it locks upright. Ensure it is fully locked before riding.
Maintenance
Battery Care
- Charge the battery regularly, even if the scooter is not in use, to maintain battery health.
- Avoid completely draining the battery before recharging.
- Store the scooter in a cool, dry place away from direct sunlight and extreme temperatures.
Cleaning
- Wipe the scooter clean with a damp cloth. Do not use high-pressure water or harsh chemicals.
- Ensure the charging port cover is securely closed before cleaning.
Tire Inspection
- Regularly inspect the tires for any signs of wear, damage, or embedded objects.
- While the E22 features dual-density tires designed for durability, routine checks are still recommended.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Scooter does not power on | Low battery; Loose connections | Charge the battery; Check all cable connections. |
| Reduced range or speed | Low battery; Overload; Tire pressure (if applicable) | Fully charge battery; Reduce load; Check tire pressure. |
| Brakes not responsive | Brake cable adjustment needed; Worn brake pads | Adjust brake cable tension; Replace brake pads if worn. |
| Phone mount not holding phone securely | Knob not tightened; Incorrect phone size | Ensure the knob is fully tightened; Verify phone size is within 58-90mm range. |
Specifications
| Feature | Detail |
|---|---|
| Brand | Segway |
| Color | Black |
| Age Range (Description) | Adult |
| Special Feature | Foldable |
| Weight Limit | 220 Pounds |
| Number of Wheels | 2 |
| Model Name | Ninebot |
| Wheel Material | Stainless Steel |
| Frame Material | Alloy Steel |
| Handlebar Type | Adjustable |
| Wheel Size | 9 Inches |
| Wheel Type | Solid |
| Suspension Type | Dual Suspension |
| Maximum Distance Range | 13.7 Miles |
Warranty and Support
Your Segway Ninebot Electric Scooter and Phone Mount come with a limited warranty. For detailed warranty information, terms, and conditions, please refer to the documentation included with your purchase or visit the official Segway website. For technical support, spare parts, or service inquiries, please contact Segway customer service directly.
You can often find additional support and FAQs on the official Segway website: www.segway.com





