Introduction
This user manual provides essential information for the safe and efficient operation, installation, and maintenance of your Candy Smart Pro CSOE H10A2DE-S Heat Pump Tumble Dryer. Please read this manual thoroughly before using the appliance and keep it for future reference.
Your Candy Smart Pro tumble dryer is designed for convenience and energy efficiency, featuring a 10 kg capacity, advanced heat pump technology, and Wi-Fi connectivity for smart control. It offers a range of quick drying cycles and specialized programs for delicate fabrics and easy ironing.
Safety Information
Always follow basic safety precautions when using electrical appliances to reduce the risk of fire, electric shock, or injury to persons.
- Ensure the appliance is properly earthed.
- Do not allow children to play with or operate the appliance.
- Never dry unwashed items in the tumble dryer.
- Items that have been soiled with substances such as cooking oil, acetone, alcohol, petrol, kerosene, spot removers, turpentine, waxes, and wax removers should be washed in hot water with an extra amount of detergent before being dried in the tumble dryer.
- Remove all objects from pockets such as lighters and matches.
- Do not install or store the appliance where it will be exposed to the weather.
- Always disconnect the appliance from the power supply before cleaning or maintenance.
- Ensure adequate ventilation to avoid the backflow of gases into the room from appliances burning other fuels, including open fires.
Product Overview
The Candy Smart Pro CSOE H10A2DE-S is a front-loading heat pump tumble dryer designed for efficient and gentle drying. It features a large drum capacity and an intuitive control panel.

Image 1: Front view of the Candy Smart Pro CSOE H10A2DE-S Tumble Dryer. This image highlights the main features including the control panel, door, and the 10 kg capacity with Wi-Fi app connectivity.
Key components include:
- Control Panel: Located at the top, featuring a program selector dial, digital display, and function buttons.
- Loading Door: Large front-loading door for easy access to the drum.
- Lint Filter: Located inside the door opening, essential for regular cleaning.
- Water Container: Collects condensed water, typically located at the top or bottom, requiring regular emptying.
- Heat Exchanger/Condenser: Located at the bottom, requires periodic cleaning for optimal performance.

Image 2: Close-up view of the control panel, showing the program dial, digital display, and various function buttons for selecting drying options and smart features.
Setup
Unpacking
Carefully remove all packaging materials. Ensure no parts are missing or damaged. Keep packaging materials away from children.
Placement and Installation
The tumble dryer should be placed on a firm, level floor. Avoid placing it on carpets with long piles as this may obstruct ventilation. Ensure there is adequate space around the appliance for air circulation.
- Leveling: Adjust the feet of the dryer to ensure it is perfectly level.
- Ventilation: Do not block the air intake or exhaust vents.
- Stacking: If stacking the dryer on top of a washing machine, use a suitable stacking kit provided by Candy to ensure stability.

Image 3: Example of the tumble dryer installed, shown stacked on a washing machine. Proper installation ensures stability and efficient operation.
Electrical Connection
Connect the appliance to a properly earthed power socket. Ensure the voltage and frequency match the specifications on the rating plate of the appliance.
Water Drainage
The condensed water is collected in a removable container. For continuous drainage, a drain hose can be connected directly to a waste pipe. Refer to the installation guide for detailed instructions on connecting the drain hose.
Operating Instructions
Before Each Use
- Check and empty the lint filter.
- Empty the water container (if not connected to a drain).
- Ensure laundry is suitable for tumble drying and sorted by fabric type.
Loading Laundry
Open the door and load laundry into the drum, ensuring not to exceed the maximum 10 kg capacity. Overloading can affect drying performance and energy efficiency. Close the door firmly.
Selecting a Program
Turn the program selector dial to choose the desired drying program. The digital display will show the estimated drying time. Your dryer offers a variety of programs, including:
- Quick Cycles: Several programs ranging from 30 to 90 minutes for faster drying of smaller loads or specific items.
- Cotton: For robust cotton items.
- Synthetics: For synthetic and mixed fabrics.
- Delicates: Gentle drying for sensitive items.
- Woolmark Approved: A special program designed to preserve the natural softness of delicate wool garments, approved by Woolmark.
- Refresh Program: A 20-minute cycle to reduce wrinkles and remove odors, making ironing easier.

Image 4: Illustration highlighting the availability of three rapid drying programs, offering flexibility for various drying needs.

Image 5: Graphic illustrating the Woolmark approved care feature, which helps preserve the natural softness of delicate fabrics like wool.

Image 6: Visual representation of the 20-minute Refresh program, designed to reduce wrinkles and remove odors, simplifying the ironing process.
Additional Functions
- Smart Delay: Delay the start of a drying cycle by up to 24 hours to take advantage of off-peak electricity tariffs or for convenience.
- Wi-Fi Connectivity (hOn App): Connect your dryer to the hOn app via Wi-Fi for remote control, access to additional programs, and smart energy management features. Look for the Wi-Fi symbol on the control panel.
Starting and Ending a Cycle
Press the Start/Pause button to begin the selected program. The display will count down the remaining time. Once the cycle is complete, the appliance will signal with an audible alert (if enabled) and the display will indicate "End".
Maintenance
Regular maintenance ensures optimal performance and extends the lifespan of your tumble dryer.
Cleaning the Lint Filter
The lint filter must be cleaned after every drying cycle. Pull out the filter, remove any lint, and rinse under running water if necessary. Ensure it is completely dry before reinserting.
Emptying the Water Container
If you are not using the direct drain option, the water container must be emptied after each cycle. Pull out the container, pour out the water, and reinsert it securely.
Cleaning the Heat Exchanger/Condenser
For heat pump dryers, the heat exchanger (condenser) should be cleaned periodically, typically every few months or as indicated by the appliance. Refer to the appliance's specific instructions for accessing and cleaning the heat exchanger to maintain energy efficiency.

Image 7: Diagram illustrating the heat pump technology, showing air intake, heat exchange, and air outlet. Regular cleaning of the heat exchanger is crucial for its 70% efficiency compared to condensation dryers.
Exterior Cleaning
Wipe the exterior surfaces with a soft, damp cloth. Do not use abrasive cleaners or solvents.
Troubleshooting
If you encounter issues with your tumble dryer, consult the following table before contacting customer service.
| Problem | Possible Cause | Solution |
|---|---|---|
| Dryer does not start | No power supply; Door not closed properly; Program not selected; Start button not pressed. | Check power connection; Ensure door is fully closed; Select a program; Press the Start/Pause button. |
| Laundry not drying properly | Lint filter blocked; Water container full; Overloaded drum; Incorrect program selected; Heat exchanger dirty. | Clean lint filter; Empty water container; Reduce load size; Select appropriate program; Clean heat exchanger. |
| Excessive noise | Appliance not level; Foreign objects in drum; Loose components. | Adjust leveling feet; Check drum for foreign objects; Contact service if noise persists. |
| Water leaking | Water container not inserted correctly; Drain hose not properly connected (if applicable). | Reinsert water container securely; Check drain hose connections. |
Specifications
| Feature | Specification |
|---|---|
| Brand | Candy |
| Model Number | CSOE H10A2DE-S |
| Capacity | 10 Kilograms |
| Dimensions (L x W x H) | 59.6 x 58.5 x 85 cm |
| Weight | 43 Kilograms |
| Energy Efficiency Class | A++ |
| Drying Technology | Heat Pump |
| Loading Type | Front Load |
| Material | Stainless Steel (drum) |
| Connectivity | Wi-Fi (hOn App) |
For detailed product information and energy label, please refer to the EPREL database: EPREL Product Information
Warranty and Support
Your Candy Smart Pro tumble dryer comes with a manufacturer's warranty. Please refer to the warranty card included with your purchase or visit the official Candy website for specific terms and conditions.
For technical assistance, spare parts, or service requests, please contact Candy customer support. Have your model number (CSOE H10A2DE-S) and serial number ready when contacting support.
Official Candy Website: www.candy-home.com







