Introduction
The Poly Voyager 4320 UC is a wireless dual-ear (stereo) headset designed for seamless connectivity across multiple devices, ideal for both home and office environments. It features advanced noise-canceling technology and offers extended wireless range and battery life for enhanced productivity.
Image: The Poly Voyager 4320 UC Wireless Headset, a black over-ear headset with an adjustable boom microphone.
Key Features
- Audio Quality: Features a noise-canceling dual microphone with Acoustic Fence technology to effectively block out background noise, ensuring clear communication.
- Connectivity and Mobility: Connects to a computer via the included BT700 USB-A Bluetooth adapter or directly to a mobile device via Bluetooth 5.2. Offers a wireless range of up to 50 meters (164 feet) with the BT700 USB Adapter.
- Versatility: Operates wirelessly for up to 24 hours of talk time or can be used as a wired headset via USB cable. Compatible with popular communication platforms such as Microsoft Teams and Zoom.
- Wearing Style: A lightweight stereo headset with passive noise isolation, designed for all-day comfort with an adjustable padded headband.
Image: A man wearing the Poly Voyager 4320 UC headset, illustrating its stereo Bluetooth capability.
Package Contents
Verify that all items are present in your product packaging:
- Poly Voyager 4320 UC Wireless Headset
- USB-A Bluetooth Adapter (BT700)
- Charging Cable
- Charging Station (if included with your specific model)
Getting Started & Setup
Connecting to a Computer (PC/Mac)
To connect your headset to a computer, use the included BT700 USB-A Bluetooth adapter:
- Insert the BT700 USB-A adapter into an available USB-A port on your computer.
- The adapter's LED will flash blue, indicating it is searching for the headset.
- Power on your headset. The headset will automatically attempt to pair with the adapter.
- Once connected, the adapter's LED will turn solid blue, and you will hear an audible confirmation in the headset.
Image: The Poly Voyager 4320 UC headset shown with its BT700 USB adapter plugged into a laptop, demonstrating wireless roaming capability.
Connecting to a Mobile Phone (Bluetooth)
To pair your headset with a mobile phone:
- With the headset powered on, press and hold the Bluetooth pairing button (usually located on one of the earcups) until the LED flashes red and blue.
- On your mobile phone, go to Bluetooth settings and enable Bluetooth.
- Select "Poly VOYAGER 4320" from the list of available devices.
- Once paired, the headset LED will stop flashing, and you will hear a confirmation tone.
Operating Instructions
Controls and Indicators
The headset features intuitive controls for managing calls and media:
- Power On/Off: Slide the power switch located on the earcup.
- Volume Control: Use the '+' and '-' buttons on the earcup to adjust volume.
- Mute/Unmute: Press the dedicated mute button on the microphone boom or earcup.
- Call Answer/End: Press the call button.
- Play/Pause/Skip: Use the media control buttons for audio playback.
Microphone Usage
The flexible microphone boom can be adjusted for optimal voice pickup. Ensure the microphone is positioned close to your mouth for the best noise-canceling performance.
Image: A close-up view of the Poly Voyager 4320 UC headset's microphone boom, highlighting its noise-canceling dual-mic feature.
Battery and Charging
The headset provides up to 24 hours of wireless talk time. To charge your headset:
- Connect the charging cable to the headset's charging port and a USB power source.
- If your model includes a charging station, simply place the headset on the station.
- A full charge takes approximately 1.6 hours.
Image: A man wearing the Poly Voyager 4320 UC headset, illustrating its long wireless talk time capability.
Care and Maintenance
To ensure the longevity and optimal performance of your Poly Voyager 4320 UC headset, follow these care guidelines:
- Cleaning: Gently wipe the ear cushions and headband with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials.
- Storage: When not in use, store the headset in a cool, dry place, away from direct sunlight and extreme temperatures.
- Battery Care: For best battery life, avoid fully discharging the battery frequently. Charge the headset regularly, even if not in constant use.
- Handling: Do not twist or bend the microphone boom excessively. Avoid dropping the headset.
Image: A close-up of the Poly Voyager 4320 UC headset's comfortable and adjustable padded headband and earcup.
Troubleshooting
If you encounter issues with your Poly Voyager 4320 UC headset, refer to the following common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| No sound or intermittent sound from headset. | Headset not properly connected or selected as audio output. | Ensure the BT700 adapter is securely plugged in. Check your computer's audio settings to confirm the Poly Voyager 4320 UC is selected as the default playback and recording device. Try restarting the headset and the computer. |
| Mute button not working. | Software conflict or temporary glitch. | Ensure the headset firmware is up to date using the Poly Lens app. Restart the headset. If using a communication application (e.g., Teams, Zoom), check its internal mute setting. |
| Headset not pairing with device. | Headset not in pairing mode or device Bluetooth issues. | Put the headset into pairing mode (LED flashes red/blue). Ensure Bluetooth is enabled on your device and it's discoverable. Try forgetting the device on your phone/computer and re-pairing. |
| Poor audio quality or background noise. | Microphone positioning or environmental factors. | Adjust the microphone boom closer to your mouth. Ensure the Acoustic Fence technology is active. Minimize background noise in your environment where possible. |
Technical Specifications
| Feature | Specification |
|---|---|
| Model Name | VOYAGER 4320 UC V4320 C |
| Connectivity Technology | Bluetooth 5.2, USB |
| Wireless Communication Technology | Bluetooth |
| Battery Life | Up to 24 hours (talk time) |
| Charging Time | 1.6 hours |
| Bluetooth Range | Up to 50 meters (164 feet) |
| Frequency Range | 20 Hz - 20,000 Hz |
| Item Weight | 162 Grams (5.7 ounces) |
| Product Dimensions | 1.97 x 8.27 x 7.09 inches |
| Control Type | Media Control, Touch |
| Noise Control | Sound Isolation |
| Compatible Devices | Laptops, Desktops, Cellphones |
Warranty and Support
Your Poly Voyager 4320 UC Wireless Headset is covered by a limited warranty. For detailed warranty terms and conditions, please refer to the warranty card included with your product or visit the official Poly website.
For technical support, product registration, or to download the latest firmware updates and software (such as Poly Lens), please visit the Poly support website:
You can also find additional resources and FAQs on the Poly support page.
