1. Introduction
This manual provides detailed instructions for the installation, operation, and maintenance of your HiLook Turbo HD DVR (16 Channels). Please read this manual thoroughly before using the product to ensure proper and safe operation. Keep this manual for future reference.
2. Product Overview
Figure 1: Front view of the HiLook Turbo HD DVR (16 Channels) unit. It is a compact, white rectangular device with ventilation grilles on the sides and the brand logo prominently displayed on the top surface.
The HiLook Turbo HD DVR is a 16-channel digital video recorder designed for surveillance systems. It supports various camera types including TVI, AHD, CVI, and CVBS, and offers high-definition video recording and playback. Key features include H.264+ compression, HDMI and VGA outputs, and support for up to 6TB HDD storage.
3. Key Features
- 16 Channels HD 1080P Lite DVR capability.
- Interfaces input: 16 video / 1 Audio.
- Supports multiple video input formats: TVI, AHD, CVI, CVBS.
- HDMI and VGA Outputs with resolution up to 1920 x 1080.
- Advanced H.264+ video compression for efficient storage.
- Supports 1 SATA HDD with capacity up to 6 TB.
- Up to 2-channel 960p IP camera input.
- Cloud P2P support for remote access.
4. Setup Guide
4.1 Unpacking and Inspection
Carefully unpack the DVR and check for any signs of damage. Ensure all components listed in the packing list are present. If any items are missing or damaged, contact your supplier immediately.
4.2 Hard Disk Drive (HDD) Installation
- Unscrew the cover of the DVR chassis.
- Connect the SATA data cable and power cable to the HDD.
- Secure the HDD to the chassis using the provided screws.
- Replace the DVR cover and secure it with screws.
4.3 Connecting Peripherals
- Cameras: Connect your surveillance cameras to the video input ports (BNC connectors) on the rear panel.
- Monitor: Connect a monitor to the HDMI or VGA output port.
- Mouse: Connect the USB mouse to a USB port for navigation.
- Network: Connect an Ethernet cable from the DVR's LAN port to your network router/switch for remote access.
- Power: Connect the power adapter to the DVR's power input and then to a power outlet.
4.4 Initial Configuration
Upon first power-on, the DVR will guide you through an initial setup wizard. This typically includes setting up a password, date/time, network settings, and HDD formatting. Follow the on-screen prompts.
5. Operating Instructions
5.1 Live View
After successful setup, the DVR will display the live view of all connected cameras on the monitor. You can switch between single-camera view and multi-camera view using the on-screen controls or mouse.
5.2 Recording
The DVR supports continuous recording, scheduled recording, and motion-detection recording. Configure recording settings via the main menu: Configuration > Record > Schedule. Ensure your HDD is formatted and healthy.
5.3 Playback
To view recorded footage, navigate to the Playback menu. Select the date, time, and camera channel to retrieve recordings. Use the playback controls (play, pause, fast forward, rewind) to review footage.
5.4 Remote Access (Cloud P2P)
To access your DVR remotely, ensure it is connected to the internet. Enable the Cloud P2P function in the network settings. Download the official HiLook mobile application or client software, register an account, and add your DVR using its serial number or QR code.
6. Maintenance
- Regular Cleaning: Keep the DVR unit clean and free from dust. Use a soft, dry cloth. Ensure ventilation openings are not blocked.
- Firmware Updates: Periodically check the official HiLook website for firmware updates. Updating firmware can improve performance and add new features.
- Password Security: Regularly change your DVR's password and use strong, unique passwords to prevent unauthorized access.
- HDD Health Check: Monitor the health of your hard disk drive through the DVR's system information. Replace the HDD if errors are detected to prevent data loss.
- Backup Important Footage: Regularly back up critical video footage to external storage devices if required.
7. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No video output on monitor. | Loose cable connection, incorrect monitor input, DVR not powered on. | Check HDMI/VGA cable connections. Ensure monitor is set to correct input. Verify DVR power. |
| Cameras not displaying. | Camera power issue, faulty cable, camera not compatible, incorrect video standard. | Check camera power supply and cable connections. Ensure camera type (TVI/AHD/CVI/CVBS) matches DVR settings. |
| Cannot access DVR remotely. | Network connection issue, P2P disabled, incorrect network settings. | Verify DVR has internet access. Ensure P2P is enabled and configured correctly. Check router settings (firewall, port forwarding if not using P2P). |
| No recording. | HDD not installed/formatted, recording schedule not set, HDD full. | Install and format HDD. Configure recording schedule. Check HDD status and free space. |
8. Specifications
| Feature | Detail |
|---|---|
| Model Number | 2724565614783 |
| Channels | 16 |
| Video Input | 16-ch BNC (TVI, AHD, CVI, CVBS) + 2-ch 960p IP |
| Audio Input | 1-ch RCA |
| Video Output | 1 HDMI, 1 VGA (up to 1920x1080) |
| Compression | H.264+ |
| HDD Support | 1 SATA interface, up to 6 TB capacity |
| USB Ports | 1 (Total) |
| Connectivity Technology | HDMI, VGA |
| Item Weight | 680 Grams |
| Package Dimensions | 30.4 x 12.8 x 9.2 cm |
9. Warranty and Support
This product typically comes with a manufacturer's warranty. Please refer to the warranty card included with your purchase or visit the official HiLook website for detailed warranty terms and conditions. Extended warranty options may also be available from third-party providers.
For technical support, product inquiries, or service, please contact your authorized HiLook dealer or visit the official HiLook support portal. Keep your product model number and serial number handy when seeking support.
You may also consider purchasing an extended warranty for additional coverage:
- 1-Year Extended Warranty by Salama Care (E-mail delivery)
- 2-Year Extended Warranty by Salama Care (E-mail delivery)
