Hitron CODA DOCSIS 3.1 Modem User Manual

1. Product Overview

The Hitron CODA DOCSIS 3.1 Modem is designed to provide high-speed internet connectivity, supporting plans up to 1 Gbps. It is compatible with major cable internet service providers and offers a reliable solution for your home or office networking needs. This modem does not include a built-in Wi-Fi router and is intended to be paired with an external Wi-Fi router or mesh system.

Figure 1: Hitron CODA DOCSIS 3.1 Modem and its retail packaging.

Key features include:

• Supports internet plans up to 1 Gbps.
• Compatible with DOCSIS 3.1 and DOCSIS 3.0 networks.
• Features a 1 Gbps Ethernet port for high-speed wired connections.
• Designed for fast streaming, conferencing, and gaming with reduced latency.

2. Setup Guide

Setting up your Hitron CODA DOCSIS 3.1 Modem is a straightforward process. Follow these three simple steps:

1. Connect to a Coax Outlet: Plug the provided COAX cable into an active cable outlet and then connect the other end to the modem's COAX port.
2. Connect Power: Connect the power supply to the modem and then plug it into an electrical outlet.
3. Connect to your WiFi Router or Mesh System: Use an Ethernet cable to connect the modem's Ethernet port to the WAN/Internet port of your Wi-Fi router or mesh system.

Figure 2: Visual representation of the three easy setup steps for the modem.

For a visual guide on setting up your modem, please watch the official product video below:

3. Operating Instructions

Once your modem is set up, it will automatically connect to your Internet Service Provider (ISP). The LED indicators on the front of the modem will show its status:

• Power LED: Solid green when powered on.
• Downstream/Upstream LEDs: Indicate active connection to the network.
• Internet LED: Solid green when internet access is available.

The CODA modem is designed to work seamlessly with your existing Wi-Fi router or mesh system to provide high-speed internet throughout your home.

Figure 3: The Hitron CODA modem seamlessly integrates with any mesh Wi-Fi system or Wi-Fi router (sold separately).

This modem leverages DOCSIS 3.1 technology, offering significantly faster speeds compared to older DOCSIS 3.0 modems, ensuring a smoother online experience for all your activities.

Figure 4: DOCSIS 3.1 technology provides up to 10 times faster speeds than DOCSIS 3.0.

For a detailed overview of the DOCSIS 3.1 Cable Modem from Hitron, refer to the video below:

4. Maintenance

To ensure optimal performance and longevity of your Hitron CODA modem, consider the following maintenance tips:

• Placement: Place the modem in a well-ventilated area to prevent overheating. Ensure there is adequate space around the device for airflow.
• Cleaning: Periodically clean the exterior of the modem with a soft, dry cloth to remove dust. Do not use liquid cleaners or aerosols.
• Rebooting: If you experience connectivity issues, try power cycling the modem by unplugging it from the power outlet for 30 seconds and then plugging it back in. This can often resolve minor network glitches.
• Cable Connections: Ensure all cable connections (coax and Ethernet) are secure and not loose.

5. Troubleshooting

If you encounter issues with your Hitron CODA modem, refer to the following common troubleshooting steps:

• No Internet Connection:
  • Check all cable connections to ensure they are firmly seated.
  • Power cycle the modem and your Wi-Fi router.
  • Verify that your Internet Service Provider (ISP) is not experiencing an outage in your area.
• Slow Speeds:
  • Ensure your internet plan supports the speeds you expect.
  • Confirm that your Wi-Fi router and connected devices are capable of supporting the modem's speeds.
  • Temporarily connect a computer directly to the modem via Ethernet to rule out Wi-Fi issues.
• Modem Lights Not On:
  • Check the power adapter and ensure it is securely plugged into both the modem and a working electrical outlet.
• Compatibility Issues:
  • This modem is not compatible with AT&T, Verizon, CenturyLink, DISH, DirecTV, Optimum, StarLink, or any bundled voice service. It also does not work with DSL, Fiber, Fixed Wireless, or Satellite Services.
  • Always check your Internet Service Provider (ISP) website to confirm compatibility before purchase.

For more detailed troubleshooting, refer to the official Installation Manual provided by Hitron, available as a PDF document.

6. Specifications

Below are the technical specifications for the Hitron CODA DOCSIS 3.1 Modem:

7. Warranty and Support

Hitron provides support for its products. For warranty information and technical assistance, please refer to the official Hitron website or the documentation included with your product.

You can also find the official Installation Manual (PDF) for this product here.

Manufacturer: Hitron