1. Introduction
This manual provides essential information for the safe installation, operation, and maintenance of your Dimplex DLW Series 2400W Black Electric Patio Heater. Please read all instructions carefully before installation and use, and retain this manual for future reference.
The Dimplex DLW Series heater is designed to provide efficient radiant heat for both indoor and outdoor applications. Its slim profile and weatherproof construction make it suitable for various environments.
Image 1: Dimplex DLW Series 2400W Black Electric Patio Heater.
2. Important Safety Information
WARNING: To reduce the risk of fire, electric shock, or injury, observe the following safety precautions:
- Read all instructions before using this heater.
- This heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains, at least 3 feet (0.9 m) from the front of the heater and keep them away from the sides and rear.
- Extreme caution is necessary when any heater is used by or near children or invalids and whenever the heater is left operating and unattended.
- Do not operate any heater with a damaged cord or plug or after the heater malfunctions, has been dropped, or damaged in any manner. Discard heater or return to authorized service facility for examination and/or repair.
- Do not use outdoors if not rated for outdoor use. This model is IP55 rated for outdoor use.
- Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or similar coverings. Arrange cord away from traffic area and where it will not be tripped over.
- To disconnect heater, turn controls to off, then remove plug from outlet.
- Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the heater.
- To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where openings may become blocked.
- A heater has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or flammable vapors or liquids are used or stored.
- Use this heater only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock, or injury to persons.
- This heater is for hardwired installation only. Ensure installation is performed by a qualified electrician in accordance with all local electrical codes.
3. Package Contents
Verify that all components are present and undamaged:
- Dimplex DLW Series Electric Patio Heater (1 unit)
- Mounting Brackets (2 units)
- Instruction Manual (this document)
4. Installation (Setup)
The Dimplex DLW Series heater is designed for permanent hardwired installation on walls or ceilings. Professional installation by a qualified electrician is highly recommended to ensure compliance with all local electrical codes and safety standards.
4.1 Mounting Options
The heater can be mounted directly to a ceiling or wall using the included brackets. Optional accessories such as extension mount poles or suspended chains (sold separately) can provide additional flexibility for placement.
Image 2: Ceiling Mount Options.
4.2 Electrical Connection
This heater requires a hardwired electrical connection. It features an easily accessible top-mounted junction box for secure wiring. Ensure the power supply matches the heater's voltage and amperage requirements (240V AC, 10 Amps for the 2400W model).
Image 3: Top-Mounted Junction Box for Easy Installation.
4.3 Dimensions and Clearances
Refer to the product dimensions and ensure adequate clearances from combustible materials as specified in the safety section.
Image 4: Product Dimensions and Color Options.
5. Operation
The Dimplex DLW Series heater provides instant radiant heat. Once properly installed and wired, operation is straightforward.
5.1 Powering On/Off
The heater is typically controlled by a dedicated wall switch (not included) or can be connected to a time controller (not included) for automated operation. Simply toggle the connected switch to turn the heater on or off.
5.2 Heating Coverage
The 2400W model is designed for spot heating, providing warmth to an area of approximately 58 sq. ft. The radiant heat directly warms objects and people within its path, similar to sunlight.
Image 5: Indoor Spot Heating Application.
Image 6: Outdoor Spot Heating Application.
6. Maintenance
Regular maintenance ensures optimal performance and longevity of your heater. Always disconnect power before performing any maintenance.
- Cleaning: Periodically wipe the exterior surfaces with a soft, damp cloth. Do not use abrasive cleaners or solvents. Ensure the heater is completely cool before cleaning.
- Inspection: Annually inspect the heater for any signs of damage, loose connections, or wear. If any issues are found, contact a qualified service technician.
- Do not attempt to repair or modify the heater yourself. Refer all servicing to qualified service personnel.
7. Troubleshooting
If your heater is not operating correctly, consult the following table for common issues and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Heater does not turn on. | No power supply. Faulty wiring connection. Wall switch is off. | Check circuit breaker/fuse. Ensure proper hardwired connection (consult electrician). Turn on the wall switch. |
| Insufficient heat output. | Heater is too far from the target area. Room/area is too large for the heater's capacity. | Relocate heater closer to the desired heating zone. Consider adding additional heaters for larger areas. |
| Unusual noises or odors. | Initial use burning off manufacturing residues. Internal component issue. | Small odors/noises are normal during first few uses. If persistent or strong, disconnect power and contact support. |
If the problem persists after attempting these solutions, contact Dimplex customer support or a qualified service technician.
8. Specifications
| Feature | Specification |
|---|---|
| Brand | DIMPLEX |
| Model Number | DLW2400B24 |
| Power Output | 2400 Watts |
| Heat Output | 8189 British Thermal Units (BTU) |
| Voltage | 240 Volts (AC) |
| Amperage | 10 Amps |
| Fuel Type | Electric |
| Burner Type | Radiant |
| Color | Black |
| Indoor/Outdoor Usage | Indoor, Outdoor (IP55 Rated) |
| Form Factor | Wall/Ceiling Mount |
| Product Dimensions (LxWxH) | 53.5" x 6.5" x 5.62" |
| Item Weight | 16.22 pounds |
| Heating Coverage | Approximately 58 sq. ft. |
| Special Feature | Noiseless |
| UPC | 781052139299 |
9. Warranty and Support
For detailed warranty information, please refer to the warranty card included with your product or visit the official Dimplex website. Keep your proof of purchase for warranty claims.
If you require technical assistance, replacement parts, or have questions regarding your Dimplex DLW Series heater, please contact Dimplex customer support:
- Website: www.dimplex.com
- Customer Service: Refer to the website for contact numbers and hours of operation specific to your region.
