1. Introduction
The SINGCALL Tuya WiFi Smart SOS Emergency Button is a compact and reliable device designed to provide immediate assistance in emergency situations. It connects to your smartphone via a 2.4GHz Wi-Fi network, sending instant notifications to designated contacts when the button is pressed. This manual provides comprehensive instructions for setting up, operating, maintaining, and troubleshooting your SOS emergency button.
2. Product Overview
The SINGCALL SOS Emergency Button is a small, portable device featuring a prominent SOS button. It is designed for ease of use, allowing individuals to quickly alert caregivers or family members in times of need.
Figure 2.1: The SINGCALL SOS Emergency Button shown alongside a smartphone displaying the associated application interface.
Figure 2.2: Detailed dimensions of the SINGCALL SOS Emergency Button, indicating its compact size for portability.
3. Setup
3.1. Unboxing and Initial Charge
Before first use, ensure the SOS button is fully charged. A charging cable is included, but a charger adapter is not. Connect the button to a standard USB charger.
3.2. App Download and Installation
The SINGCALL SOS Emergency Button operates with the Tuya Smart or Smart Life application. Download the app from your smartphone's app store (Google Play Store for Android or Apple App Store for iOS).
3.3. Connecting to Wi-Fi
The device requires a 2.4GHz Wi-Fi network for operation. It is not compatible with 5GHz networks. Ensure your smartphone is connected to a 2.4GHz Wi-Fi network during the pairing process.
Figure 3.1: Illustration emphasizing the requirement for a 2.4GHz Wi-Fi network for device connectivity.
3.4. Pairing the Device
- Open the Tuya Smart or Smart Life app on your smartphone.
- Follow the in-app instructions to add a new device. The app should automatically detect the SOS button if it's in pairing mode and within range of your 2.4GHz Wi-Fi network.
- Confirm the device pairing within the app.
3.5. Configuring Notifications
To ensure you receive emergency alerts, it is crucial to configure both the app's notification settings and your phone's system notification settings.
Figure 3.2: Granting necessary permissions within the Tuya Smart application for full functionality.
Figure 3.3: Navigating to the notification settings within the Tuya Smart application.
Figure 3.4: Ensuring all notification types are activated within the Tuya Smart app for comprehensive alerts.
Figure 3.5: Accessing the notification settings within your smartphone's operating system.
Figure 3.6: Confirming that notifications for the Tuya Smart app are enabled at the system level on your smartphone.
4. Operating the Device
4.1. Triggering an Alert
To send an emergency alert, simply press the large SOS button on the device. The signal will be sent through your Wi-Fi network to the paired smartphone(s).
4.2. Receiving Notifications
Once the button is pressed, all smartphones paired with the device and configured for notifications will receive an alert. This allows caregivers to be informed even when they are away from home.
Figure 4.1: A caregiver receiving an emergency notification on their smartphone after the SOS button is pressed.
4.3. Sharing Functionality
The Tuya Smart app allows you to share access to the SOS button with other family members or caregivers. This means multiple individuals can receive alerts, enhancing the safety network. A single button can be shared with up to 20 smartphones.
4.4. Multi-Scene Application
The SINGCALL SOS Emergency Button is versatile and can be used in various environments, including homes, hospitals, and nursing homes. The app allows you to name the button, which can be useful in multi-user environments to identify who triggered the alert.
Figure 4.2: Examples of different settings where the SOS emergency button can be effectively utilized, such as in a home, hospital, or nursing home.
5. Maintenance
5.1. Battery Management
The SOS button is powered by a Lithium-ion battery. Monitor the battery level through the Tuya Smart app and recharge the device promptly to ensure continuous functionality. A charging cable is provided for convenience.
5.2. Cleaning
To clean the device, use a soft, dry cloth. Avoid using abrasive cleaners or solvents, as these can damage the device's surface.
5.3. Environmental Conditions
The device has an IP55 waterproof rating, meaning it is protected against dust and low-pressure water jets. It is designed to operate within a temperature range of -20°C to 50°C (-4°F to 122°F).
Figure 5.1: Visual representation of the device's IP55 waterproof rating and its operational temperature range.
6. Troubleshooting
6.1. No Notifications Received
- Check App Notifications: Ensure all notification settings are enabled within the Tuya Smart app (refer to Section 3.5).
- Check Phone System Notifications: Verify that notifications for the Tuya Smart app are enabled in your smartphone's system settings (refer to Section 3.5).
- Wi-Fi Connection: Confirm the SOS button is connected to a stable 2.4GHz Wi-Fi network.
- App Running in Background: For consistent notifications, ensure the Tuya Smart app is allowed to run in the background or has appropriate background refresh permissions.
6.2. Device Fails to Pair
- 2.4GHz Wi-Fi: Double-check that your Wi-Fi network is 2.4GHz. The device does not support 5GHz.
- Router Settings: If you have a dual-band router, ensure the 2.4GHz band is active and distinguishable.
- Device Reset: If pairing continues to fail, try resetting the SOS button according to the instructions in the app or product packaging.
6.3. Delayed Notifications
- Network Stability: A weak or unstable Wi-Fi connection can cause delays. Ensure the device is within good Wi-Fi range.
- App and Phone Settings: Review all notification settings as described in Section 3.5 to ensure no power-saving or data-saving features are interfering.
7. Specifications
| Feature | Detail |
|---|---|
| Model Number | 1939529031 |
| Dimensions (L x W x H) | 6.5 x 6.5 x 2.3 cm |
| Weight | 40 grams |
| Power Source | Battery Powered |
| Battery Type | 1 Lithium-ion battery (required) |
| Voltage | 3.6 Volts |
| Compatible Devices | Smartphone |
| Wi-Fi Frequency | 2.4GHz only |
| Waterproof Rating | IP55 |
| Operating Temperature | -20°C to 50°C (-4°F to 122°F) |
| UPC | 702563609897 |
8. Warranty and Support
8.1. Warranty Information
SINGCALL provides a limited warranty for this product. Spare parts availability in the EU is guaranteed for 5 years from the date of purchase. For specific warranty terms and conditions, please refer to the documentation included with your product or contact customer support.
8.2. Customer Support
If you encounter any issues or have questions not covered in this manual, please contact SINGCALL customer support. Contact information can typically be found on the product packaging or the official SINGCALL website.
