1. Introduction
Welcome to the user manual for your WHILL Model C2 Mobility Power Chair. This guide provides essential information for the safe and effective operation, maintenance, and care of your device. The WHILL Model C2 is designed to offer enhanced mobility and independence, featuring advanced technology and a user-friendly design.
Image: The WHILL Model C2 Mobility Power Chair, showcasing its sleek design and compact form factor.
Key Features:
- Comfortable Ride: Adjustable seat height and back support angles with multiple seat widths (16", 18", 20") for personalized comfort.
- Enhanced Mobility: Equipped with two powerful motors, capable of tackling difficult terrain, climbing inclines up to 10°, and overcoming obstacles up to 2” high.
- Intelligent Technology: Control the Model C2 remotely, monitor device and battery health, and lock the device using the WHILL smartphone app.
- Portable Convenience: Easily disassembles into four lightweight components for hassle-free transportation in a car trunk.
- Smooth Maneuverability: Patented front Omni-wheels provide a tight 29.9” turning radius, ideal for navigating narrow indoor spaces like hallways and elevators.
Product Overview Video:
Video: An official product video demonstrating the features and maneuverability of the WHILL Model C2 in various environments, including indoor spaces and outdoor terrains.
2. Setup and Assembly
The WHILL Model C2 is designed for easy assembly and disassembly, making it highly portable. Follow these steps to set up your power chair:
- Unpack Components: Carefully remove all components from the packaging. The main components include the base unit, seat unit, battery, and controller.
- Attach Seat Unit: Align the seat unit with the base unit and securely attach it. Ensure all locking mechanisms click into place.
- Insert Battery: Locate the battery compartment and insert the Lithium Ion battery. Ensure it is fully seated and locked.
- Connect Controller: Attach the controller to the designated port on the armrest. Verify a secure connection.
- Adjust Seat: Adjust the seat height and backrest angle to your preferred comfortable position.
Image: A user demonstrating the assembly process of the WHILL Model C2, connecting the seat to the base.
Disassembly for Transport:
To disassemble the Model C2 for transport, reverse the assembly steps. The chair breaks down into four manageable pieces, making it easy to load into a vehicle trunk.
Image: A user separating the seat unit from the base of the WHILL Model C2 for transport.
Image: A user placing a disassembled component of the WHILL Model C2 into the trunk of a car, highlighting its transportability.
3. Operating Instructions
Operating your WHILL Model C2 is intuitive. Familiarize yourself with the controls and features for a safe and enjoyable experience.
Basic Operation:
- Power On/Off: Use the main power button on the controller to turn the chair on or off.
- Driving: Use the joystick to control direction and speed. Push forward to move forward, pull back to reverse, and move left or right to turn.
- Speed Adjustment: Adjust the speed settings using the controls on the joystick panel.
- Braking: Release the joystick to engage the electromagnetic brakes, bringing the chair to a smooth stop.
Image: A user navigating the WHILL Model C2 indoors, demonstrating its compact turning radius.
Maneuverability and Terrain:
The Model C2 excels in various environments:
- Tight Spaces: The patented front Omni-wheels allow for a tight 29.9” turning radius, making it easy to navigate through narrow hallways, elevators, and crowded indoor spaces.
- Uneven Surfaces: The 4-wheel independent suspension provides a comfortable ride over uneven sidewalks and minor obstacles.
- Obstacle Climbing: The powerful drive-train enables the chair to climb inclines up to 10° and overcome obstacles up to 2” in height, such as small curbs or railroad tracks.
Image: A user seated in the WHILL Model C2 at an outdoor cafe table, illustrating its integration into social settings.
Image: A user in the WHILL Model C2 moving through a bustling market alongside companions, showcasing its ease of use in public spaces.
Smartphone App Integration:
Download the WHILL app to unlock additional features:
- Remote Drive: Control your Model C2 remotely.
- Device Monitoring: Check battery level and device health.
- Security Lock: Lock your device for added security.
4. Care and Maintenance
Regular care and maintenance will ensure the longevity and optimal performance of your WHILL Model C2.
- Cleaning: Wipe down the chair regularly with a damp cloth. Avoid harsh chemicals or abrasive cleaners.
- Battery Care: Charge the Lithium Ion battery as recommended in the charging instructions. Do not allow the battery to fully discharge for extended periods.
- Tires: The rear tires are puncture-proof, reducing the need for frequent maintenance. Periodically inspect all wheels for debris or damage.
- Storage: Store the chair in a dry, cool place when not in use. If storing for an extended period, ensure the battery is partially charged.
5. Troubleshooting
If you encounter any issues with your WHILL Model C2, refer to the following common troubleshooting tips:
- Chair Not Powering On:
- Ensure the battery is fully charged and properly inserted.
- Check all cable connections, especially to the controller.
- Unexpected Movement/No Movement:
- Verify the joystick is functioning correctly and not stuck.
- Check for any obstructions around the wheels.
- Ensure the chair is not in a locked mode via the app.
- Error Indicators:
- Consult the WHILL app for specific error codes or messages.
- Refer to the detailed troubleshooting section in the full manual (if available) or contact customer support.
For persistent issues, please contact WHILL customer support.
6. Technical Specifications
| Specification | Value |
|---|---|
| Product Dimensions | 38.8 x 21.8 x 29.3 inches |
| Item Weight | 114 Pounds |
| Maximum Weight Capacity | 300 pounds |
| Item Model Number | Ci2 |
| Batteries | 1 Lithium Ion battery (included) |
| Seat Width Options | 16", 18", 20" |
| Turning Radius | 29.9 inches |
| Obstacle Climbing Capability | Up to 2 inches |
| Incline Capability | Up to 10° |
7. Safety Guidelines
Please read and adhere to all safety information to prevent injury or damage to the device.
- Maximum Weight Capacity: Do not exceed the maximum weight capacity of 300 pounds.
- Intended Use: This product is intended for adult use only.
- Environmental Conditions: Avoid operating the chair in extreme weather conditions or on excessively slippery surfaces.
- Obstacle Awareness: While the chair can traverse small obstacles, always exercise caution and assess the terrain before proceeding.
- Battery Safety: Use only the provided charger and battery. Do not attempt to modify or open the battery pack.
8. Support and Warranty
For customer support, technical assistance, or warranty inquiries, please contact WHILL directly or the authorized retailer from whom you purchased the product.
Customer Support: Refer to your purchase documentation for specific contact details or visit the official WHILL website.
Warranty Information: Specific warranty terms and conditions may vary. Please retain your proof of purchase for any warranty claims.
