Arlo Smart Hub (VMB5000) User Manual

Introduction

The Arlo Smart Hub (Model VMB5000) is designed to securely connect your Arlo cameras to the internet via your home router. This hub enhances your camera system by providing long-range connectivity and improving battery life for compatible Arlo cameras. It is compatible with Arlo Ultra, Arlo Pro 3, Arlo Pro 2, Arlo Pro, and original Arlo Cameras.

Setup Guide

What's in the Box

• Arlo Smart Hub (VMB5000)
• 1 Power Adapter

Connecting Your Smart Hub

1. Position the Hub: Place your Arlo Smart Hub near your home router and within range of your Arlo cameras. Ensure it's in a central location for optimal wireless coverage.
2. Connect to Power: Connect the provided power adapter to the Smart Hub and plug it into an electrical outlet. The power LED on the front of the hub will illuminate.
3. Connect to Router: Use an Ethernet cable (not included, but required for internet connection) to connect the Smart Hub's LAN port to an available Ethernet port on your home router. The internet LED on the hub will light up once connected.
4. Download Arlo App: Download the Arlo app from your mobile device's app store (App Store for iOS, Google Play Store for Android).
5. Add Device: Open the Arlo app, log in or create an account, and follow the on-screen instructions to add your new Arlo Smart Hub.
6. Sync Cameras: Once the hub is added, you can begin syncing your compatible Arlo cameras to the hub through the app. Refer to your camera's specific manual for syncing instructions.

Image: Front view of the Arlo Smart Hub, showing its sleek white design and the Arlo logo. This image illustrates the device's appearance.

Image: Another front view of the Arlo Smart Hub, presented against a plain grey background. This image provides a clear, unobstructed view of the hub's design.

Operating Your Smart Hub

The Arlo Smart Hub acts as the central communication point for your Arlo cameras. It provides several benefits:

• Enhanced Connectivity: The hub offers long-range connectivity, allowing your cameras to be placed further from your router while maintaining a strong signal.
• Improved Battery Life: By offloading some network tasks from the cameras to the hub, it helps extend the battery life of your Arlo cameras.
• Local Storage (Optional): The VMB5000 Smart Hub supports local storage via a USB drive (sold separately), allowing you to record video directly to the hub without a cloud subscription. Insert a compatible USB 2.0 drive into the USB port on the back of the hub.
• Security: It provides a secure connection for your Arlo cameras, ensuring your video streams are protected.

Manage your cameras and hub settings through the Arlo mobile application or the Arlo web portal.

Maintenance

• Keep Clean: Gently wipe the exterior of the hub with a soft, dry cloth. Do not use liquid cleaners or aerosols.
• Ventilation: Ensure the hub is placed in a well-ventilated area to prevent overheating. Do not block any ventilation openings.
• Firmware Updates: Regularly check for and install firmware updates through the Arlo app. Updates provide new features, bug fixes, and security enhancements.
• Power Cycle: If the hub is unresponsive, try power cycling it by unplugging the power adapter for 10 seconds and then plugging it back in.

Troubleshooting

Hub Not Connecting to Internet

• Ensure the Ethernet cable is securely connected to both the hub and your router.
• Check if your router has an active internet connection.
• Try connecting the Ethernet cable to a different port on your router.
• Restart your router and the Arlo Smart Hub.

Cameras Not Syncing with Hub

• Ensure the cameras are within range of the Smart Hub.
• Verify that the Smart Hub is online and functioning correctly (check its LED indicators).
• Follow the camera's specific syncing procedure carefully.
• Try restarting both the hub and the camera.

Poor Video Quality or Disconnections

• Check the signal strength between the camera and the hub in the Arlo app.
• Reduce interference by moving the hub or cameras away from other electronic devices.
• Ensure your home internet connection is stable and has sufficient bandwidth.

For more detailed troubleshooting, refer to the Arlo support website or contact Arlo customer service.

Specifications

Warranty and Support

For information regarding your product's warranty, please refer to the official Arlo website or the warranty card included with your purchase. Arlo provides customer support for technical assistance, troubleshooting, and warranty claims.

Online Support: Visit www.arlo.com/support for FAQs, troubleshooting guides, and community forums.

Contact Support: Contact information for direct support can be found on the Arlo support website, typically under a "Contact Us" section.