Seagate One Touch Hub 10TB External Hard Drive (STLC10000400) User Manual

1. Introduction

This manual provides detailed instructions for the Seagate One Touch Hub 10TB External Hard Drive, model STLC10000400. It covers essential information for setting up, operating, maintaining, and troubleshooting your device to ensure optimal performance and data security. The Seagate One Touch Hub offers password-protected storage with convenient front-facing USB-C and USB 3.0 ports, enabling quick file backups and simultaneous device charging. It is compatible with both Windows and Mac operating systems and includes Seagate Toolkit backup software for efficient data management.

2. What's in the Box

Verify that all components are present in your package:

• ONE TOUCH HUB 10TB USB3.0
• USB 3.0 cable
• Power adapter
• Quick Start Guide

3. Key Features

• Integrated USB Hub: Features a front-facing USB-C and USB 3.0 port for connecting and recharging devices, even when your computer is off.
• Password Protection: Secure your digital life with password-protected external storage.
• Cross-Platform Compatibility: Out-of-the-box compatibility with Windows and Mac computers.
• Seagate Toolkit Software: Includes backup software for one-click and scheduled backups, as well as file mirroring.
• Rescue Data Recovery Services: Enjoy long-term peace of mind with included data recovery services.
• Mylio Photos Subscription: Control your content with a 6-month Mylio Photos subscription.

4. Setup

4.1 Connecting the Drive

1. Place the Seagate One Touch Hub on a stable, flat surface near your computer.
2. Connect the power adapter to the drive's power port and then plug it into a power outlet.
3. Connect the included USB 3.0 cable to the USB 3.0 port on the back of the One Touch Hub and to an available USB port on your computer. For optimal performance, use a USB 3.0 or USB-C port on your computer.
4. The drive will automatically power on and be detected by your operating system.

Image: The Seagate One Touch Hub, a black external hard drive with silver accents and front-facing USB ports, ready for connection.

Image: A detailed view of the front panel of the Seagate One Touch Hub, clearly showing the USB-C and USB 3.0 ports for convenient device connectivity and charging.

4.2 Initializing the Drive (if necessary)

For new drives or if the drive is not immediately recognized, you may need to initialize and format it. Follow your operating system's instructions for disk management. The drive is pre-formatted for both Windows and Mac for ease of use.

Image: A visual representation of the Seagate One Touch Hub's compatibility with both Windows and Mac operating systems, indicated by their respective logos.

5. Operating the Device

5.1 Data Transfer

Once connected, the Seagate One Touch Hub appears as an external drive on your computer. You can transfer files by dragging and dropping them into the drive's folder, or by using your operating system's copy/paste functions.

Image: The Seagate One Touch Hub positioned on a desktop, connected to a computer, symbolizing the ease of drag-and-drop file management.

5.2 Using Seagate Toolkit

The Seagate Toolkit software provides tools for backup, restore, and mirroring. Install the software from the drive or download it from the Seagate website. Follow the on-screen instructions to set up one-click backups or schedule regular backups of your important data.

5.3 Password Protection

Utilize the Seagate Toolkit to enable password protection for your drive. This feature encrypts your data, providing an additional layer of security against unauthorized access.

Image: The Seagate One Touch Hub displayed with various digital lock icons, visually emphasizing its robust password protection capabilities for securing data.

5.4 Mylio Photos

Your purchase includes a 6-month subscription to Mylio Photos. This software helps you organize, protect, and sync your photos across all your devices. Refer to the included documentation or the Mylio Photos website for installation and usage instructions.

Image: A collage of screens from various devices (laptop, tablet, smartphone) displaying the Mylio Photos application, highlighting its cross-device photo organization and management features.

6. Maintenance

• Safe Ejection: Always safely eject the drive from your computer before disconnecting it to prevent data corruption.
• Physical Protection: Avoid dropping or subjecting the drive to physical shock, as this can damage the internal components.
• Ventilation: Ensure the drive is placed in a well-ventilated area to prevent overheating. Do not block the ventilation slots.
• Regular Backups: While the drive itself is for storage, regularly back up critical data to multiple locations for maximum security.

7. Troubleshooting

• Drive Not Detected: Check all cable connections (USB and power). Try a different USB port on your computer. Ensure the power adapter is securely plugged into a working outlet.
• Slow Performance: Ensure you are using a USB 3.0 or USB-C port on your computer. Close any unnecessary applications running in the background.
• Data Access Issues: If you have enabled password protection, ensure you are entering the correct password. Run a disk check utility from your operating system.
• Software Issues: Reinstall the Seagate Toolkit software if you experience problems with backup or mirroring functions.

8. Specifications

9. Warranty and Support

The Seagate One Touch Hub 10TB External Hard Drive comes with a two-year limited warranty. Additionally, it includes Rescue Data Recovery Services, providing extra protection for your data against unexpected data loss due to human error, technical faults, viruses, or natural disasters.

Image: A graphic illustrating the benefits of Seagate's Rescue Data Recovery Services, highlighting data protection and recovery options.

For further assistance, technical support, or to learn more about your warranty and data recovery services, please visit the official Seagate support website or your product's dedicated support page.

You can find more information and support resources at the Seagate Store.