VELUX KIG 300 EU

VELUX App Control (KIG 300) User Manual

Model: KIG 300 EU | Brand: VELUX

Introduction

The VELUX App Control (KIG 300) is a gateway device designed to provide seamless smartphone control for your VELUX electric and solar-powered roof windows, blinds, and shutters. This system allows you to manage your VELUX products remotely, offering convenience and enhanced control over your indoor climate and light conditions. With the VELUX App Control, you can open and close windows, blinds, and shutters with a single touch, group multiple products for synchronized operation, and even schedule automated actions.

VELUX App Control product box showing the gateway and a smartphone with the app interface.

Image: The VELUX App Control product box, displaying the gateway device and a smartphone screen illustrating the app's control interface.

Setup and Installation

Setting up your VELUX App Control gateway is a straightforward process. Only one gateway is required per household to manage all compatible VELUX electric and solar products.

What's Included

Installation Steps

  1. Power On the Gateway: Connect the VELUX App Control gateway to a power outlet using the provided power adapter. Ensure it is placed in a central location within your home for optimal Wi-Fi signal coverage.
    Icon of a power plug and outlet.Close-up of the white VELUX App Control gateway device.

    Image: The VELUX App Control gateway and an icon representing power connection.

  2. Download the App: Download the official VELUX App Control application from your smartphone's app store (available for iOS and Android).
    Icon of a smartphone with a download arrow.

    Image: Icon indicating smartphone app download.

  3. Connect to Wi-Fi: Open the VELUX App Control app and follow the on-screen instructions to connect the gateway to your home Wi-Fi network. The system is compatible with 2.4 GHz Wi-Fi networks.
    Icon of a Wi-Fi signal.

    Image: Icon representing Wi-Fi connectivity.

  4. Pair VELUX Products: Once the gateway is connected to Wi-Fi, use the app to pair your VELUX electric or solar roof windows, blinds, and shutters. The app will guide you through the pairing process for each product.
    Smartphone screen displaying the VELUX App Control interface for managing roof windows and blinds.

    Image: A smartphone displaying the VELUX App Control interface, showing controls for roof windows, blinds, and roller shutters.

Operating Instructions

The VELUX App Control provides comprehensive control over your VELUX products, allowing for both individual and grouped operations, as well as scheduling.

Smartphone Control

Automated Operation and Scheduling

Program your VELUX products to operate automatically based on time schedules or specific conditions. This feature enhances energy efficiency and comfort.

Maintenance

The VELUX App Control gateway requires minimal maintenance. Keep the device clean and ensure it has adequate ventilation.

Troubleshooting

If you encounter issues with your VELUX App Control, refer to the following common troubleshooting steps:

ProblemPossible Cause / Solution
Gateway not connecting to Wi-Fi
  • Ensure your Wi-Fi network is 2.4 GHz.
  • Check Wi-Fi signal strength at the gateway's location.
  • Restart your Wi-Fi router and the VELUX gateway.
  • Verify Wi-Fi password entered correctly in the app.
VELUX products not responding to app commands
  • Ensure the gateway is powered on and connected to Wi-Fi.
  • Verify that the VELUX products are properly paired with the gateway. Refer to the pairing steps in the Setup section.
  • Check if the products are receiving power (for electric models).
  • Try restarting the VELUX App Control app on your smartphone.
App not displaying correct status
  • Ensure your smartphone has an active internet connection.
  • Close and reopen the VELUX App Control app.
  • Check for app updates in your smartphone's app store.

For more detailed troubleshooting or persistent issues, please refer to the official VELUX support resources or contact customer service.

Specifications

FeatureDetail
BrandVELUX
ModelKIG 300 EU
Product Dimensions21.3 x 18.3 x 5 cm
Item Weight390 grams
MaterialPlastic
Compatible DevicesOriginal VELUX roof windows, electric and solar blinds/shutters
Wireless ConnectivityWi-Fi (2.4 GHz)
ASINB093LTPZ9N
First Available DateApril 27, 2021

Warranty Information

Specific warranty details for the VELUX App Control (KIG 300) are typically provided with your purchase documentation or can be found on the official VELUX website. Please retain your proof of purchase for warranty claims.

VELUX products are designed for durability and performance. For information regarding the warranty period and terms, please visit www.velux.com or consult the warranty card included in the product packaging.

Customer Support

If you require further assistance, have questions about installation, operation, or troubleshooting, please contact VELUX customer support.

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