StarTech.com 4-Port USB C Hub 10Gbps Instruction Manual

Introduction

This manual provides detailed instructions for the StarTech.com 4-Port USB C Hub (Model: HB31C3A1CME). This industrial-grade USB hub is designed to expand the connectivity of your computer in demanding environments, offering high-speed data transfer and robust power delivery.

Package Contents

• 1x StarTech.com 4-Port USB C Hub (HB31C3A1CME)
• 1x Universal Power Adapter (with regional plugs for NA, JP, UK, EU, ANZ)
• 1x Terminal Block Connector
• 1x USB Type-C to Type-C Cable (1m / 3.3 ft) with screw-lock
• 1x USB Type-C to Type-A Cable (1m / 3.3 ft) with screw-lock
• 1x Quick-Start Guide

Image: The StarTech.com 4-Port USB C Hub shown with all its included accessories, including the hub itself, universal power adapter, terminal block connector, USB-C to USB-C cable, and USB-C to USB-A cable.

Product Features

• Industrial-Grade Design: Rugged metal enclosure suitable for harsh industrial and commercial environments.
• High-Speed Connectivity: Features 3x USB-A and 1x USB-C peripheral ports, supporting SuperSpeed USB 3.2 Gen 2 (10 Gbps). Backward compatible with USB 3.2 Gen 1 (5 Gbps) and USB 2.0 (480 Mbps).
• Enhanced Protection: Includes 15kV Air and 8kV Contact electrostatic discharge (ESD) protection, and 350W surge protection.
• Flexible Power Options: Self-powered via included 36W (12V/3A) AC to DC power adapter or built-in terminal block connector (7-24V DC input).
• Charging Capabilities: Supports Battery Charge 1.2 (BC 1.2) providing 12W (2.4A) of power per port, up to a total of 30W shared across all ports. Ports can function as dedicated charging ports without host connection.
• Secure Connections: All USB-A and USB-C peripheral ports, as well as the host cables, feature screw-lock connectors to prevent accidental disconnections.
• Mountable Design: Built-in mounting ears allow for secure wall or surface installation.
• Wide Compatibility: OS independent, supporting Windows, macOS, Linux, iPadOS, Chrome OS, and Android. Compatible with USB4, Thunderbolt 3, and Thunderbolt 4 ports.

Image: Front view of the hub, highlighting the three USB-A ports and one USB-C port, all with screw-lock capabilities.

Image: Back view of the hub, showing the power input (DC jack and terminal block) and the host connection port.

Setup

1. Power Connection

The USB hub is self-powered and requires an external power source. Choose one of the following methods:

• Using the AC Power Adapter: Connect the included universal power adapter to the DC input jack on the hub and then to a suitable AC power outlet. Ensure the correct regional plug is attached to the adapter.
• Using the Terminal Block Connector: For industrial applications, connect a 7-24V DC power source to the built-in terminal block connector on the hub. Refer to the terminal block labeling for correct polarity (+V, GND).

2. Host Connection

Connect the hub to your computer using one of the included 1-meter (3.3 ft) host cables:

• USB-C Host: Use the USB Type-C to Type-C cable. Connect one end to the USB-C host port on the hub and the other end to a USB-C or Thunderbolt port on your computer.
• USB-A Host: Use the USB Type-C to Type-A cable. Connect the USB-C end to the USB-C host port on the hub and the USB-A end to a USB-A port on your computer.

Ensure the screw-lock connectors are securely fastened to prevent accidental disconnections, especially in dynamic environments.

3. Mounting (Optional)

The hub features built-in mounting ears for secure installation on a wall or surface. Use appropriate screws (not included) to fix the hub in your desired location. This is ideal for permanent installations in industrial or commercial settings.

Operating Instructions

Connecting Peripherals

Once the hub is powered and connected to your host computer, you can connect your USB devices to the available peripheral ports:

• USB-A Devices: Connect up to three USB-A devices (e.g., external hard drives, keyboards, mice) to the blue USB-A ports on the front of the hub.
• USB-C Devices: Connect one USB-C device to the dedicated USB-C peripheral port on the front of the hub.

All peripheral ports also feature screw-lock capabilities for enhanced security. The hub is OS independent and does not require additional drivers for basic functionality.

Data Transfer

The hub supports SuperSpeed USB 3.2 Gen 2, providing data transfer rates up to 10 Gbps. It is backward compatible with USB 3.2 Gen 1 (5 Gbps) and USB 2.0 (480 Mbps) devices. Multiple Transaction Translators (MTT) ensure full bandwidth even when using a mix of different speed devices simultaneously.

Device Charging

The USB ports support Battery Charge 1.2 (BC 1.2), delivering up to 12W (2.4A) of power per port, with a total shared power draw of up to 30W across all ports. This allows for rapid charging of compatible devices such as smartphones and tablets.

Note: The hub's ports can function as dedicated charging ports even when not connected to a host computer, provided the hub itself is powered.

Maintenance

The StarTech.com USB C Hub is designed for durability in industrial environments. To ensure optimal performance and longevity:

• Keep the device clean and free from dust and debris. Use a soft, dry cloth for cleaning.
• Avoid exposing the hub to extreme temperatures or humidity.
• Ensure all cable connections are secure, especially those utilizing the screw-lock feature.
• Do not attempt to open the enclosure or modify the device, as this will void the warranty.

Troubleshooting

Specifications

Warranty and Support

The StarTech.com 4-Port USB C Hub (HB31C3A1CME) is backed by a 2-year warranty. StarTech.com also provides free lifetime 24/5 multi-lingual North American based technical support.

For technical support or warranty inquiries, please visit the official StarTech.com website or contact their support team directly.

StarTech.com has been a trusted choice for IT professionals for over 30 years, providing reliable hardware connectivity solutions.