1. Introduction
Thank you for choosing the Remax TWS-12 True Wireless Earbuds. This manual provides detailed instructions on how to set up, operate, and maintain your earbuds to ensure optimal performance and longevity. Please read this manual carefully before using the product and keep it for future reference.
2. Product Overview
The Remax TWS-12 earbuds offer a seamless audio experience with Bluetooth 5.0 connectivity, noise cancellation, and a built-in microphone for clear calls. The compact charging case provides extended battery life and supports wireless charging.
Remax brand logo.
Figure 2.1: Remax TWS-12 True Wireless Earbuds with charging case, highlighting key features like 350mAh charging box capacity, 35mAh earbud battery capacity, 4.5-5 hours playing time, and 200 days standby time.
Figure 2.2: Remax TWS-12 True Wireless Earbuds in their charging case, placed on a wireless charging pad, illustrating the wireless charging capability.
Figure 2.3: Remax TWS-12 True Wireless Earbuds and charging case, showcasing features such as comfortable on-ear fit, HD microphone, noise reduction upgrade, composite diaphragm, and broad compatibility.
3. Setup
3.1 Initial Charging
- Place the earbuds into the charging case.
- Connect the charging case to a power source using the provided USB cable, or place it on a compatible wireless charging pad.
- The indicator lights on the case will show the charging status. Ensure both earbuds and the case are fully charged before first use.
3.2 Pairing with a Device
- Open the charging case. The earbuds will automatically enter pairing mode (indicator lights will flash).
- On your mobile device, go to Bluetooth settings and enable Bluetooth.
- Search for available devices and select "TWS-12" from the list.
- Once connected, the earbud indicator lights will stop flashing, and your device will confirm the connection.
- If pairing fails, place the earbuds back in the case, close it, and repeat the steps.
4. Operating Instructions
4.1 Power On/Off
- Power On: Open the charging case, and the earbuds will power on automatically. Alternatively, press and hold the touch control area on both earbuds for 3 seconds.
- Power Off: Place the earbuds back into the charging case and close the lid. Alternatively, press and hold the touch control area on both earbuds for 5 seconds.
4.2 Music Playback
- Play/Pause: Tap the touch control area on either earbud once.
- Next Track: Double-tap the right earbud.
- Previous Track: Double-tap the left earbud.
- Volume Up: Triple-tap the right earbud.
- Volume Down: Triple-tap the left earbud.
4.3 Call Management
- Answer/End Call: Tap the touch control area on either earbud once.
- Reject Call: Press and hold the touch control area on either earbud for 2 seconds.
4.4 Voice Assistant
- Activate Voice Assistant: Press and hold the touch control area on either earbud for 2 seconds (when not on a call).
4.5 Noise Cancellation
The Remax TWS-12 features active noise cancellation. This feature is automatically enabled when the earbuds are in use. No manual activation is required.
5. Maintenance
5.1 Cleaning
- Use a soft, dry, lint-free cloth to clean the earbuds and charging case.
- Do not use abrasive cleaners, alcohol, or chemical solvents.
- Gently clean the ear tips and speaker mesh with a cotton swab to remove earwax or debris.
5.2 Storage
- When not in use, store the earbuds in their charging case to protect them from dust and damage.
- Store the product in a cool, dry place, away from direct sunlight and extreme temperatures.
5.3 Battery Care
- To prolong battery life, avoid fully discharging the earbuds and charging case frequently.
- Charge the device regularly, even if not in frequent use.
6. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Earbuds not pairing | Earbuds are out of range, low battery, or not in pairing mode. | Ensure earbuds are charged and in pairing mode. Move closer to the device. Try resetting the earbuds. |
| No sound from earbuds | Volume too low, earbuds not connected, or incorrect audio output selected on device. | Increase volume on both earbuds and device. Reconnect earbuds. Check device's audio output settings. |
| Charging case not charging | Faulty cable/adapter, improper connection, or dirty charging ports. | Try a different cable/adapter. Ensure connections are secure. Clean charging ports. |
| One earbud not working | Low battery, connection issue, or earbud malfunction. | Ensure both earbuds are charged. Try placing both back in the case and reconnecting. Reset the earbuds. |
6.1 Resetting the Earbuds
If you experience persistent issues, you may need to reset your earbuds:
- Place both earbuds back into the charging case.
- Close the charging case lid and wait for 5 seconds.
- Open the lid and remove the earbuds. They should automatically attempt to re-pair with each other and then with your device.
- If issues persist, consult the support section.
7. Specifications
| Feature | Detail |
|---|---|
| Model Name | TWS-12 |
| Brand | Remax |
| Connectivity Technology | Bluetooth 5.0 |
| Form Factor | In-Ear |
| Noise Control | Active Noise Cancellation |
| Microphone | Yes |
| Wireless Charging Support | Yes |
| Charging Case Battery Capacity | 350 mAh |
| Earbud Battery Capacity | 35 mAh |
| Playing Time | 4.5 - 5 hours |
| Standby Time | Up to 200 days |
| Control Method | Touch, Voice |
| Compatible Devices | Mobile Phones |
| Color | Black |
| Material | Rubber Plastic |
| Included Components | Protective case, User Manual, Cable, Ear Cushions |
| Package Dimensions | 20.6 x 8.9 x 3.6 cm |
| Item Weight | 210 grams |
8. Warranty & Support
8.1 Warranty Information
Remax products are designed and manufactured to the highest quality standards. For specific warranty details, please refer to the warranty card included in your product packaging or contact your local Remax distributor. Keep your purchase receipt as proof of purchase for warranty claims.
8.2 Customer Support
If you encounter any issues or have questions regarding your Remax TWS-12 earbuds that are not covered in this manual, please contact Remax customer support. Contact information can typically be found on the official Remax website or on the product packaging.
