1. Product Overview
The True Manufacturing GDM-72-HC~TSL01 is a commercial glass door merchandiser designed for displaying and refrigerating packaged food and beverages. This unit features an oversized refrigeration system for optimal product temperatures and energy efficiency. It is constructed with high-quality materials for durability and an attractive presentation.
Key features include:
- High capacity, factory balanced refrigeration system.
- Temperature range: 33°F to 38°F (0.5°C to 3.3°C).
- Non-peel or chip black powder coated cold rolled steel exterior.
- White aluminum interior with stainless steel floor.
- Double pane thermal insulated glass sliding doors.
- Adjustable heavy-duty PVC coated wire shelves.
- LED interior lighting for enhanced product visibility.
- Easily accessible condenser coil for cleaning.

Figure 1: Front view of the True Manufacturing GDM-72-HC~TSL01 Glass Door Merchandiser.
2. Setup and Installation
2.1 Unpacking
Carefully remove all packaging materials. Inspect the unit for any shipping damage. Report any damage immediately to the carrier and your dealer. Retain all packaging materials for inspection.
2.2 Placement
This unit is designed for freestanding installation. Ensure the merchandiser is placed on a level, sturdy surface capable of supporting its weight when fully loaded. Allow adequate clearance around the unit for proper ventilation and maintenance. The product dimensions are approximately 28.88 x 78.13 x 78.63 inches (W x D x H).
2.3 Electrical Connection
The merchandiser requires a dedicated 115/60/1 electrical supply with a NEMA-5-15R receptacle. Ensure the electrical supply matches the unit's requirements and that a qualified electrician performs the connection if necessary. Do not use extension cords.
2.4 Shelving Installation
The unit comes with adjustable heavy-duty PVC coated wire shelves. Install the shelves by placing them on the shelf clips provided. Adjust the shelf height as needed to accommodate various product sizes. Ensure shelves are level and securely seated.
2.5 Door Operation
The merchandiser features double pane thermal insulated glass sliding doors. Ensure the doors slide smoothly and seal properly when closed to maintain optimal internal temperature.
3. Operating Instructions
3.1 Initial Startup
After connecting the unit to power, allow it to run for several hours to reach the desired operating temperature before loading products. The factory-set temperature range is typically 33°F to 38°F (0.5°C to 3.3°C).
3.2 Temperature Control
The merchandiser is equipped with a temperature control system. Refer to the control panel for specific instructions on adjusting the temperature settings. Maintain the recommended temperature range for optimal product preservation.
3.3 Loading Product
Load products evenly on the shelves. Do not block the internal air vents, as this can impede airflow and affect cooling performance. Avoid overloading shelves to prevent damage and ensure proper air circulation.
3.4 Interior Lighting
The unit features LED interior lighting to illuminate products. The lighting can typically be controlled via a switch, allowing for enhanced product visibility.
4. Maintenance
Regular maintenance ensures the longevity and efficient operation of your merchandiser.
4.1 Cleaning the Exterior and Interior
- Exterior: Clean the exterior surfaces with a mild soap and water solution. Wipe dry with a soft cloth. Avoid abrasive cleaners.
- Interior: Remove all products and shelves. Clean the interior with a mild, food-safe cleaning solution. Rinse thoroughly and dry before replacing products.
- Glass Doors: Use a glass cleaner for the doors. Avoid spraying directly onto the seals.
4.2 Condenser Coil Cleaning
The condenser coil should be cleaned regularly to maintain optimal cooling efficiency and prevent compressor strain. The unit features an easily accessible condenser coil. Refer to the technical diagrams for location and access. Use a brush or vacuum cleaner to remove dust and debris from the coil fins.
4.3 Defrost System
This merchandiser is equipped with an automatic defrost system. No manual defrosting is typically required. Ensure the drain pan is clear and free of obstructions.
5. Troubleshooting
Before contacting service, review the following common issues and solutions:
- Unit Not Cooling: Check if the power cord is securely plugged in. Verify the circuit breaker has not tripped. Ensure the temperature control is set correctly. Clean the condenser coil if it is dirty.
- Excessive Noise: Check if the unit is level. Ensure no objects are vibrating against the unit. Verify fan blades are not obstructed.
- Water on Floor: Check if the drain line is clogged or disconnected. Ensure the unit is level.
- Doors Not Sealing Properly: Inspect door gaskets for damage or debris. Ensure shelves are not obstructing door closure.
If problems persist after attempting these solutions, contact qualified service personnel.
6. Specifications

Figure 2: Technical specifications and dimensions.
| Specification | Value |
|---|---|
| Brand | TRUE |
| Model Info | GDM-72-HC~TSL01 |
| Product Dimensions (W x D x H) | 28.88 x 78.13 x 78.63 inches |
| Installation Type | Freestanding |
| Number Of Doors | 3 |
| Defrost System | Automatic |
| Door Material Type | Glass |
| Form Factor | Compact |
| Cooling Method | Compressor |
| Electrical | 115/60/1, NEMA-5-15R |

Figure 3: Detailed technical drawing and warranty information.
7. Warranty Information
The True Manufacturing GDM-72-HC~TSL01 comes with a three-year warranty on all parts and labor. Additionally, an additional two-year warranty is provided specifically for the compressor. This warranty covers defects in materials and workmanship under normal use and service.
For detailed warranty terms and conditions, please refer to the documentation included with your product or visit the official True Manufacturing website.
8. Customer Support
For technical assistance, parts, or service inquiries, please contact True Manufacturing customer support. When contacting support, please have your model number (GDM-72-HC~TSL01) and serial number readily available.
You can find more information and contact details on the official True Manufacturing website: www.truemfg.com





