Xfinity Outdoor Wireless Security Camera User Manual

Introduction

This user manual provides comprehensive instructions for the Xfinity Outdoor Wireless Security Camera, Model SCHC2AEW. This camera is designed for outdoor surveillance and is compatible exclusively with Xfinity Home Security service users. It features 720p HD video capture, motion detection, and night vision capabilities to enhance your home security system.

What's in the Box

Upon unboxing your Xfinity Outdoor Wireless Security Camera, please verify that all components are present:

• Xfinity Outdoor Wireless Security Camera
• Power Adapter

Image: Contents of the Xfinity Outdoor Wireless Security Camera package, showing the camera and its power adapter nestled in a cardboard box.

Setup Instructions

The Xfinity Outdoor Wireless Security Camera is designed for integration with your existing Xfinity Home Security system. Follow these steps for successful setup:

1. Preparation: Ensure your Xfinity Home Security system is active and accessible.
2. Initial Connection: For the initial pairing process, it is recommended to connect the camera to its power supply near your Wi-Fi router or Xfinity gateway to ensure a strong signal. This facilitates a smoother connection process.
3. Pairing: Follow the instructions provided by your Xfinity Home Security app or system console to add a new device. The camera should connect seamlessly to your Xfinity box console.
4. Placement: Once successfully connected and you can view the live feed on your device, you may unplug the camera and move it to its desired outdoor location. The camera will automatically reconnect when powered on in its new position, which may take a couple of minutes.
5. Mounting: The camera supports wall mounting. Securely install the camera in a location that provides optimal surveillance coverage and has access to a power outlet.

Image: Front view of the Xfinity Outdoor Wireless Security Camera, showing the lens and Xfinity branding.

Operating Instructions

The Xfinity Outdoor Wireless Security Camera operates as an integral part of your Xfinity Home Security system. Key operational features include:

• Live View: Access live 720p HD video streams from your camera through the Xfinity Home Security app or compatible Xfinity devices.
• Motion Detection: The camera is configured for motion-only alerts. When motion is detected within its field of view, you will receive notifications via your Xfinity Home Security system.
• Night Vision: Equipped with Night Color low light technology, the camera provides clear video footage even in low-light or nighttime conditions.
• Outdoor Use: Designed for outdoor environments, the camera has an International Protection Rating of IP54, indicating protection against dust and splashing water.

Image: Side view of the Xfinity Outdoor Wireless Security Camera, showing its angled design and mounting bracket.

Maintenance

To ensure optimal performance and longevity of your Xfinity Outdoor Wireless Security Camera, consider the following maintenance tips:

• Cleaning: Periodically wipe the camera lens and body with a soft, damp cloth to remove dust, dirt, or water spots that may obstruct the view. Avoid abrasive cleaners.
• Connection Check: Regularly verify that the power adapter is securely connected and that the camera maintains a stable Wi-Fi connection to your Xfinity system.
• Firmware Updates: Ensure your Xfinity Home Security system and connected devices, including the camera, are running the latest firmware versions. Updates are typically managed through the Xfinity app.

Troubleshooting

If you encounter issues with your Xfinity Outdoor Wireless Security Camera, refer to the following common troubleshooting steps:

• Camera Not Working/Offline:
  • Verify the power adapter is securely plugged into both the camera and a working power outlet.
  • Check your Wi-Fi connection. Ensure your Xfinity gateway is online and functioning correctly.
  • Try unplugging the camera for 30 seconds and then plugging it back in to perform a soft reset.
  • If the issue persists, attempt to re-pair the camera with your Xfinity Home Security system via the app.
• Poor Video Quality/Signal Issues:
  • Ensure the camera lens is clean and free from obstructions.
  • Check the camera's proximity to your Wi-Fi router or Xfinity gateway. A weak Wi-Fi signal can lead to poor video quality or intermittent connectivity. Consider relocating the camera or using a Wi-Fi extender if necessary.
  • Confirm that there are no major physical obstructions (e.g., thick walls, large metal objects) between the camera and your Wi-Fi source.
• Motion Detection Not Triggering:
  • Review the motion detection settings within your Xfinity Home Security app to ensure they are configured correctly.
  • Check the camera's field of view for any new obstructions.

For further assistance, please contact Xfinity customer support.

Specifications

Warranty and Support

For information regarding the warranty of your Xfinity Outdoor Wireless Security Camera, please refer to the documentation provided with your Xfinity Home Security service agreement or contact Xfinity customer support directly. Xfinity provides comprehensive support for its home security products.

Xfinity Customer Support: For technical assistance, troubleshooting beyond this manual, or service inquiries, please visit the official Xfinity support website or call their customer service line. Contact details can typically be found on your Xfinity bill or their official website.