Sound Blaster JAM V2 Wireless Headphones User Manual

1. Product Overview

The Creative Sound Blaster JAM V2 headphones are designed for a superior wireless audio experience, combining lightweight comfort with advanced features. Enjoy high-quality sound, seamless device switching, and clear communication.

Image: Front view of the Sound Blaster JAM V2 headphones.

Key Features:

• Bluetooth 5.0 with Multipoint: Connect to two devices simultaneously and switch between them effortlessly.
• aptX HD and aptX Low Latency: Experience high-resolution audio and synchronized visuals with minimal lag.
• Powerful Audio Performance: Equipped with 32mm Neodymium drivers for rich, clean sound, including a Bass Boost option.
• Superior Voice Call Experience: Dual microphones with Qualcomm cVc 8.0 noise cancellation ensure clear conversations.
• Extended Battery Life: Up to 22 hours of playtime on a single charge, with quick 10-minute charging for 4 hours of use.
• Creative App Support: Customize EQ settings and access SmartComms Kit features (VoiceDetect, NoiseClean-In, NoiseClean-Out) when connected via USB-C to a PC.

2. Setup

2.1 Charging the Headphones

Before first use, fully charge your Sound Blaster JAM V2 headphones. Use the provided USB-C cable to connect the headphones to a USB power source (e.g., computer USB port, USB wall adapter).

• The LED indicator will show charging status.
• A full charge provides up to 22 hours of playtime.
• A quick 10-minute charge can provide approximately 4 hours of playtime.

2.2 Initial Bluetooth Pairing

To pair your headphones with a new device:

1. Ensure the headphones are turned off.
2. Press and hold the Multi-function button until the LED indicator flashes blue and red, indicating pairing mode.
3. On your device (smartphone, tablet, computer), enable Bluetooth and search for available devices.
4. Select "Sound Blaster JAM V2" from the list.
5. Once connected, the LED indicator will turn solid blue.

Image: Illustration of Sound Blaster JAM V2 headphones connecting to multiple devices via Bluetooth 5.0.

3. Operating the Headphones

3.1 Basic Controls

3.2 Multipoint Connectivity

The Sound Blaster JAM V2 supports multipoint connectivity, allowing you to connect to two Bluetooth devices simultaneously. For example, you can connect to your laptop for work and your phone for calls. The headphones will intelligently switch audio sources based on activity.

3.3 Audio Quality (aptX HD & aptX Low Latency)

These headphones support aptX HD for high-fidelity wireless audio and aptX Low Latency for synchronized audio and visuals, reducing lag during video playback or gaming.

Image: A user enjoying audio with the Sound Blaster JAM V2, illustrating the benefits of aptX HD and aptX Low Latency.

3.4 Voice Calls

Equipped with dual microphones and Qualcomm cVc 8.0 noise cancellation, the headphones provide clear voice pickup and reduce background noise during calls.

Image: A user making a call with the Sound Blaster JAM V2, emphasizing clear voice communication.

3.5 Creative App Support (PC via USB)

When connected to a PC via USB-C, you can utilize the Creative software to:

• Adjust EQ settings for personalized audio.
• Access the SmartComms Kit, which includes:
• VoiceDetect: Automatically mutes/unmutes your microphone based on voice activity.
• NoiseClean-In: Cancels background noise from incoming audio.
• NoiseClean-Out: Cancels your background noise for clearer outgoing audio.

Image: A user interacting with the Creative App on a laptop while wearing the Sound Blaster JAM V2 headphones.

4. Maintenance

To ensure the longevity and optimal performance of your Sound Blaster JAM V2 headphones, follow these maintenance guidelines:

• Cleaning: Wipe the headphones with a soft, dry cloth. Do not use harsh chemicals, cleaning solvents, or strong detergents.
• Storage: Store the headphones in a cool, dry place away from direct sunlight and extreme temperatures.
• Battery Care: Avoid fully discharging the battery frequently. For long-term storage, charge the battery to about 50% every few months.
• Avoid Moisture: Do not expose the headphones to water or excessive moisture.

5. Troubleshooting

5.1 No Sound or Intermittent Audio

• Ensure the headphones are charged and powered on.
• Check that the headphones are properly paired and connected to your device.
• Verify the volume levels on both the headphones and your connected device.
• Move closer to your device to ensure you are within the Bluetooth range (up to 10 meters).
• Try disconnecting and re-pairing the headphones with your device.

5.2 Pairing Issues

• Make sure the headphones are in pairing mode (LED flashing blue and red).
• Disable Bluetooth on other nearby devices that might be trying to connect.
• Clear the Bluetooth pairing history on your device and try pairing again.
• Restart both your headphones and the device you are trying to pair with.

5.3 Poor Call Quality

• Ensure the microphones are not obstructed.
• Check for excessive background noise in your environment.
• If connected to a PC via USB, ensure the SmartComms Kit settings (VoiceDetect, NoiseClean-In, NoiseClean-Out) are configured correctly.

6. Specifications

7. Warranty and Support

Creative products are covered by a limited warranty. For detailed warranty information, technical support, and customer service, please visit the official Creative website or contact their support team directly.

Online Resources:

• Creative Support Website: us.creative.com/support/
• Product Registration: Register your product to receive updates and support.