Fanvil X5U High-End VoIP Phone User Manual

1. Product Overview

The Fanvil X5U is a high-end VoIP phone designed for business communication, offering advanced features and a user-friendly interface. It integrates two color displays, multiple SIP lines, and high-definition audio capabilities to enhance productivity and communication clarity.

Key Features:

• 3.5-inch main color display and 2.4-inch side color display for DSS keys.
• Supports up to 16 SIP lines.
• Dual-port Gigabit Ethernet for high-speed network connectivity.
• HD audio with Harman speaker and wideband codecs (G.722, Opus).
• Integrated PoE (Power over Ethernet) support.
• Bluetooth and Wi-Fi support via dongle (accessories sold separately).

2. Safety Information

Please read and follow these safety guidelines to ensure safe operation and prevent damage to the device:

• Do not expose the phone to water or moisture.
• Avoid placing the phone near heat sources or in direct sunlight.
• Use only approved accessories and power adapters (if not using PoE).
• Do not attempt to open or repair the phone yourself. Refer to qualified service personnel.
• Keep the phone away from strong electromagnetic fields.

3. Package Contents

Verify that all items are present in your package:

• Fanvil X5U IP Phone Unit
• Handset
• Handset Cord
• Ethernet Cable
• Desk Stand
• Quick Installation Guide

Note: A power adapter is not included. The phone supports Power over Ethernet (PoE).

4. Physical Components

Figure 1: Angled view of the Fanvil X5U VoIP Phone, showing the main display, side DSS key display, and handset.

Figure 2: Front view of the Fanvil X5U VoIP Phone, highlighting the main color display, the 2.4-inch side color display for DSS keys, and the numeric keypad.

The Fanvil X5U features a robust design with clearly labeled buttons and two color displays for intuitive operation. Key components include:

• Main Display: 3.5-inch color LCD for call information, menus, and settings.
• Side Display: 2.4-inch color LCD dedicated to DSS (Direct Station Select) keys, providing quick access to lines, contacts, or functions.
• Line Keys: Four physical line keys with LED indicators, located next to the main display.
• Navigation Keys: Up, Down, Left, Right, and OK buttons for menu navigation.
• Function Keys: Dedicated keys for Speaker, Headset, Mute, Hold, Transfer, Redial, and Voicemail.
• Numeric Keypad: Standard 0-9, *, # keys for dialing.
• Ports (Rear): Ethernet ports (LAN/PC), Handset port, Headset port, and Power port (if not using PoE).

5. Setup

5.1 Connecting the Phone

1. Attach the Desk Stand: Align the stand with the slots on the back of the phone and snap it into place.
2. Connect the Handset: Plug one end of the coiled handset cord into the handset and the other end into the handset port on the phone base.
3. Connect to Network: Plug one end of the Ethernet cable into the LAN port on the phone and the other end into a network switch or router. If using PoE, the phone will power on automatically.
4. Connect Power (if not using PoE): If PoE is not available, connect an appropriate power adapter (not included) to the power port on the phone and then to a power outlet.
5. Connect PC (Optional): If you wish to connect a computer through the phone, plug an Ethernet cable from your PC into the PC port on the phone.

5.2 Initial Configuration

Upon first boot, the phone will attempt to obtain network settings via DHCP. If your network uses static IP addresses or requires specific SIP server details, you may need to configure these manually:

1. Access the phone's menu by pressing the Menu or OK button.
2. Navigate to Settings > Advanced Settings (you may need an administrator password).
3. Configure Network settings (DHCP/Static IP) and SIP Account details as provided by your VoIP service provider.
4. Save changes and reboot the phone if prompted.

6. Operating Instructions

6.1 Making Calls

• Lift the Handset or press the Speaker button.
• Dial the desired phone number using the numeric keypad.
• Press the Dial soft key or wait a few seconds for the call to connect automatically.

6.2 Answering Calls

• When the phone rings, lift the Handset or press the Speaker button.
• Alternatively, press the Answer soft key.

6.3 Using DSS Keys

The 2.4-inch side display shows programmable DSS keys. These can be configured for speed dial, Busy Lamp Field (BLF), line keys, or other functions. Press the corresponding physical button next to the side display to activate the assigned function.

6.4 Voicemail

When you have new voicemail messages, the message waiting indicator (MWI) will flash. Press the dedicated Voicemail button to access your voicemail box and follow the audio prompts.

6.5 Call Features

• Hold: During an active call, press the Hold button. Press it again to resume the call.
• Transfer: During an active call, press the Transfer button, dial the new number, and then press Transfer again (blind transfer) or wait for the other party to answer before pressing Transfer (attended transfer).
• Conference: During an active call, press the Conference soft key, dial the second party, and once connected, press Conference again to join all parties.

7. Maintenance

• Cleaning: Use a soft, dry cloth to clean the phone's surface. Do not use liquid cleaners or abrasive materials.
• Firmware Updates: Periodically check with your VoIP service provider or Fanvil's official website for firmware updates to ensure optimal performance and access to new features.

8. Troubleshooting

• No Dial Tone: Ensure the Ethernet cable is securely connected and the phone is receiving power (either via PoE or power adapter). Check network connectivity.
• Cannot Make/Receive Calls: Verify that your SIP account is registered. Check network settings and firewall configurations. Contact your VoIP service provider for assistance.
• Display Not Working: Ensure the phone is powered on. If the issue persists, try rebooting the phone.
• Poor Audio Quality: Check your network connection for stability. Ensure the handset cord is properly connected.

9. Technical Specifications

10. Warranty and Support

For warranty information and technical support, please refer to the documentation provided with your purchase or visit the official Fanvil website. Support resources typically include FAQs, troubleshooting guides, and contact information for customer service.