SanDisk iXpand Wireless Charger Sync - Instruction Manual

1. Product Overview

The SanDisk iXpand Wireless Charger Sync is a versatile 2-in-1 device designed to simplify your digital life. It provides 10W fast wireless charging for Qi-compatible smartphones while simultaneously offering automatic backup of your full-resolution photos, videos, and contacts to its built-in 256GB storage. This ensures your precious memories are safe and your phone's storage remains optimized.

This device is compatible with a wide range of smartphones, including iPhone 8/8 Plus and newer, Samsung Galaxy S6 and newer, Samsung Galaxy Note 5 and newer, Google Pixel 3 and newer, and any other Qi™ compatible phone or accessory.

2. Setup Guide

2.1. Unboxing and Components

Your SanDisk iXpand Wireless Charger Sync package includes:

• iXpand Wireless Charger Sync base with built-in 256GB storage.
• High-efficiency power plug with a 6-foot (1.8m) cable.
• Quick Start Guide.

2.2. Power Connection

Connect the provided power adapter to the charging base and then plug it into a standard wall outlet. The device is now ready for use.

2.3. App Installation

To utilize the automatic backup features, you must download and install the "iXpand Charger Sync" app on your smartphone. The app is available on both the Apple App Store and Google Play Store. Registration within the app is required to set up your backup profiles.

2.4. Initial Device Pairing

After installing the app, follow the on-screen instructions to pair your smartphone with the iXpand Wireless Charger Sync. Ensure your phone is connected to a 2.4GHz Wi-Fi network for the backup functionality to operate correctly. The device does not support 5GHz networks for backup.

3. Operating Instructions

3.1. Wireless Charging and Automatic Backup

To charge your phone and initiate an automatic backup, simply place your Qi-compatible smartphone on the center of the charging base. The device will automatically begin fast charging (up to 10W) and start backing up your photos, videos, and contacts. The LED indicator on the charger will illuminate to confirm activity.

3.2. Freeing Up Phone Space

After your content is successfully backed up to the iXpand Wireless Charger Sync, you can use the iXpand Charger Sync app to safely delete photos and videos from your phone. This action frees up storage space on your smartphone while ensuring your files remain accessible on the charger. The app provides options to review and select files for deletion.

3.3. Multiple User Profiles

The iXpand Charger Sync app supports the creation of up to three distinct user profiles. This feature allows multiple individuals to use the same charger for their personal backups, keeping each user's data separate and organized.

3.4. Accessing Backed-Up Files

You can conveniently access and manage your backed-up files directly through the iXpand Charger Sync app on your smartphone. For broader access, the charger can be connected to a computer via its USB port, allowing you to browse and transfer files as you would with any external storage device.

4. Maintenance

To ensure optimal performance and longevity of your SanDisk iXpand Wireless Charger Sync, follow these maintenance guidelines:

• Cleaning: Keep the charging base clean and free of dust and debris. Use a soft, dry, lint-free cloth to gently wipe the surface. Avoid using harsh chemicals or abrasive cleaners.
• Environment: Do not expose the device to extreme temperatures, direct sunlight, or high humidity. Ensure it is placed on a stable, flat surface.
• Handling: Handle the device with care. Avoid dropping it or subjecting it to strong impacts.

5. Troubleshooting

5.1. Phone Not Charging or Backing Up

• Power Connection: Ensure the power adapter is securely connected to both the iXpand charger and a functional wall outlet.
• Phone Placement: Verify your smartphone is correctly centered on the charging pad. Slight adjustments may be necessary.
• Case Interference: Remove any phone cases thicker than 3mm or those containing metal/magnetic attachments, as these can obstruct wireless charging and backup.
• LED Indicator: Check the LED indicator light on the charger. A steady light typically indicates proper charging and/or backup activity. If the light is blinking or off, there might be an issue.

5.2. Slow Backup Speeds

• Wi-Fi Network: The iXpand Wireless Charger Sync utilizes a 2.4GHz Wi-Fi network for data backups. For optimal performance, ensure your smartphone is connected to a 2.4GHz Wi-Fi network. 5GHz networks are not supported for the backup function.
• Network Congestion: High network traffic can affect backup speeds. Try backing up during off-peak hours or reducing other network activities.

5.3. App Connectivity Issues

• Wi-Fi Connection: Confirm that your smartphone's Wi-Fi is enabled and connected to the same 2.4GHz network as the iXpand charger.
• App Restart: Close and restart the iXpand Charger Sync app.
• Device Restart: Unplug the iXpand charger from the power outlet, wait a few seconds, and then plug it back in to restart the device.

6. Product Specifications

7. Warranty and Support

For detailed warranty information, technical assistance, or customer support regarding your SanDisk iXpand Wireless Charger Sync, please visit the official SanDisk website or contact their customer service department directly. Keep your proof of purchase for warranty claims.