1. Introduction
This manual provides essential information for the installation, configuration, operation, and maintenance of your Yeastar P560 VoIP PBX Phone System. The Yeastar P560 is an adaptive, professional, and reliable PBX phone system designed for Small and Medium-sized Enterprises (SMEs), ensuring uninterrupted communication capabilities.
Please read this manual thoroughly before operating the device to ensure proper usage and to prevent damage.
2. Safety Information
Observe the following safety precautions to reduce the risk of fire, electric shock, and injury:
- Always connect the device to a grounded power outlet.
- Do not expose the device to water or moisture.
- Ensure proper ventilation around the device to prevent overheating.
- Do not open the device casing; refer all servicing to qualified personnel.
- Use only the power adapter supplied with the device.
- Keep the device away from heat sources and direct sunlight.
3. Package Contents
Verify that all items are present in the package:
- Yeastar P560 VoIP PBX Phone System Unit
- Power Adapter
- Ethernet Cable
- Quick Installation Guide
- Warranty Card
4. Product Overview
The Yeastar P560 is a robust VoIP PBX system designed for comprehensive business communication. It integrates advanced features for call management, unified communications, and remote working.
Key features include:
- PBX Plus Call Center: An inbound call center solution with Call Distribution, Queue Panel, Wallboard, SLA, and Call Reports for enhanced agent efficiency and customer satisfaction.
- PBX Plus UC Clients: Linkus UC Clients for mobile phones, desktops, and web browsers, offering calling, conferencing, voicemail, presence, and collaboration features.
- Contacts Directory: Centralized company-wide and personal contact management, synced across UC Clients for easy access and dialing.
- Remote Working Support: Features enabling BYOD mobility, secure remote access, and team collaboration for dispersed teams.
Note: No relevant product images were provided in the source data to be embedded in this section.
5. Setup
5.1 Physical Installation
- Unpack: Carefully remove the Yeastar P560 unit and all accessories from the packaging.
- Placement: Place the unit on a stable, flat surface in a well-ventilated area, away from direct heat sources or moisture.
- Connect Network: Connect one end of the Ethernet cable to the LAN port on the P560 and the other end to your network switch or router.
- Connect Power: Connect the power adapter to the DC IN port on the P560 and then plug the adapter into a power outlet. The system will power on automatically.
5.2 Initial Configuration
After physical installation, access the web-based management interface for initial configuration:
- Obtain IP Address: The P560 will obtain an IP address from your DHCP server by default. You can find the IP address using a network scanner tool or by connecting a display to the unit (if available).
- Access Web Interface: Open a web browser and enter the IP address of the P560.
- Login: Enter the default username and password (refer to the Quick Installation Guide for default credentials).
- Setup Wizard: Follow the on-screen setup wizard to configure basic network settings, time zone, and administrator password.
- Firmware Update: It is recommended to check for and install the latest firmware updates for optimal performance and security.
6. Operating Instructions
The Yeastar P560 offers a comprehensive suite of communication features. This section provides a general overview of common operations.
6.1 Basic Call Operations
- Making Calls: Dial the desired number from your IP phone or Linkus UC Client and press the dial/send button.
- Receiving Calls: Answer incoming calls by picking up your IP phone handset or clicking the answer button on your UC Client.
- Transferring Calls: Use the transfer function on your IP phone or UC Client to redirect calls to another extension or external number.
- Voicemail: Access your voicemail box by dialing the designated voicemail access number or through your UC Client.
6.2 Using Linkus UC Clients
Linkus UC Clients extend the PBX functionality to your mobile, desktop, and web browsers, allowing you to manage calls, contacts, and collaborate from anywhere.
- Installation: Download and install the Linkus UC Client app on your smartphone or desktop, or access the web client via a browser.
- Login: Log in using your extension credentials provided by your system administrator.
- Features: Utilize features such as instant messaging, presence status, call history, corporate directory, and conferencing.
6.3 Call Center Features
For administrators, the P560 offers advanced call center functionalities:
- Queue Management: Configure call queues, routing strategies, and agent assignments via the web interface.
- Wallboard & Reports: Monitor real-time call center performance using the Wallboard and generate detailed call reports for analysis.
- SLA Monitoring: Set and monitor Service Level Agreements to ensure timely call handling.
7. Maintenance
Regular maintenance ensures the longevity and optimal performance of your Yeastar P560 system.
- Cleaning: Use a soft, dry cloth to clean the exterior of the device. Do not use liquid or aerosol cleaners.
- Firmware Updates: Periodically check the Yeastar website for new firmware versions. Updating firmware can provide new features, security enhancements, and bug fixes.
- Backup Configuration: Regularly back up your system configuration settings through the web interface to prevent data loss.
- Environmental Control: Ensure the operating environment remains within specified temperature and humidity ranges.
8. Troubleshooting
This section addresses common issues you might encounter with your Yeastar P560.
8.1 No Power
- Check Power Connection: Ensure the power adapter is securely connected to the device and the power outlet.
- Verify Outlet: Test the power outlet with another device to confirm it is functional.
- Power Adapter: Ensure you are using the original power adapter supplied with the unit.
8.2 No Dial Tone / Cannot Make Calls
- Network Connectivity: Verify that the P560 is connected to the network and has a valid IP address. Check the network cable connection.
- Extension Registration: Ensure your IP phone or UC Client is properly registered with the PBX. Check registration status in the web interface.
- Trunk Status: If making external calls, verify that your SIP trunks or other external lines are registered and operational.
- Firewall Settings: Check firewall settings on your network to ensure necessary VoIP ports are open.
8.3 Cannot Access Web Interface
- IP Address: Confirm you are using the correct IP address for the P560.
- Network Connection: Ensure your computer is on the same network as the P560 and that network cables are connected.
- Browser Cache: Clear your browser's cache and cookies, or try a different browser.
- Reset Network Settings: If all else fails, you may need to perform a factory reset (refer to the Quick Installation Guide for instructions) and reconfigure initial network settings.
9. Specifications
| Feature | Specification |
|---|---|
| Model Number | YST-P560 |
| Users | 100 (up to 200) |
| Max Concurrent Calls | 30 (up to 60) |
| Max FXS Ports | 8 |
| Max FXO/BRI Ports | 8 |
| Max GSM/3G/4G Ports | 4 |
| Product Dimensions | 19.69 x 19.69 x 11.02 inches |
| Item Weight | 5.28 pounds |
| Connectivity Technology | Ethernet |
| Number of Ports | 16 |
| Control Method | Touch |
| Voltage | 1.2E+2 Volts (AC) |
| Security Protocol | WPS |
| Compatible Devices | Laptop, Personal Computer, Smartphone, Tablet |
10. Warranty and Support
The Yeastar P560 VoIP PBX Phone System comes with a standard manufacturer's warranty. Please refer to the warranty card included in your package for specific terms and conditions, including warranty period and coverage details.
For technical support, product documentation, and frequently asked questions, please visit the official Yeastar website or contact your authorized Yeastar reseller. Ensure you have your product model number (YST-P560) and serial number ready when seeking support.
Yeastar Official Website: www.yeastar.com
