Important Safety Information
This device is intended for in vitro diagnostic use only. It is designed for self-testing use only. This device is not for the diagnosis or screening of diabetes. Always consult with your healthcare provider for any medical concerns or treatment decisions.
Product Overview
The On Call Express Voice Blood Glucose Monitor Meter is designed to provide fast, easy, and accurate blood glucose results. It features audible English/Spanish voice prompts for guidance, a large display for readability, and stores up to 300 test results.
Kit Contents
- On Call Express Voice Blood Glucose Meter
- Carrying Bag
- User Manual
- Quick Reference Guide
- Logbook
- Two AAA Batteries
Setup Instructions
Initial Meter Setup (Language, Time, Date, Volume)
Before first use, the meter requires initial setup for language, time, date, and volume settings. The meter will automatically enter setup mode when first turned on.
- Language Setting: The meter will display 'En' (English) or 'Es' (Spanish). Use the left button to switch between languages and the right button to confirm your selection.
- Time Format: Select between 12-hour or 24-hour mode. Use the left button to switch and the right button to confirm.
- Year, Month, Day: Adjust each value using the left button to increase and the right button to confirm and move to the next setting.
- Hour and Minute: Adjust the hour and minute similarly, using the left button to change the value and the right button to confirm.
- Volume Setting: Select a volume level from 0 (beep on) to 5. Use the left button to adjust and the right button to confirm.
Advanced Meter Setup (Meal Marker, Ketone, Hyper/Hypo Indicators, Test Reminders)
The meter allows for advanced customization of meal markers, ketone indicators, hyperglycemia/hypoglycemia alerts, and test reminders.
- Meal Marker: The meter comes with this feature disabled. When 'Meal Marker' is displayed, use the left button to toggle 'On' or 'Off' and the right button to confirm.
- Ketone Indicator: The meter comes with this feature disabled. When 'Ketone?' is displayed, use the left button to toggle 'On' or 'Off' and the right button to confirm.
- Hyperglycemia Indicator: The meter comes with this feature disabled. When 'Hyper' is displayed, use the left button to toggle 'On' or 'Off' and the right button to confirm. The meter allows the hyperglycemia level to be as low as 6.7 mmol/L (120 mg/dL) or higher.
- Hypoglycemia Indicator: The meter comes with this feature disabled. When 'Hypo' is displayed, use the left button to toggle 'On' or 'Off' and the right button to confirm. The meter allows the hypoglycemia level to be as high as 5.6 mmol/L (100 mg/dL).
- Test Reminders: You can set one to five daily test reminders. The meter is preset with test reminders disabled. When 'Test Reminder' is displayed, use the left button to toggle 'On' or 'Off' for each reminder and the right button to confirm.
Operating Instructions
Performing a Blood Glucose Test
Follow these steps to perform a blood glucose test:
- Prepare: Wash and dry your hands thoroughly. Ensure you have a fresh test strip and lancing device ready.
- Insert Test Strip: Insert a new test strip into the strip port of the meter. The contact bars should be inserted first and facing up. The meter will automatically turn on and voice "Power On". If the test strip is inserted incorrectly, the meter will not turn on.
- Apply Blood Sample: Once the meter indicates it's ready (strip icon with blood sample icon blinking, and voice prompt "Please apply blood to the test strip"), touch the blood sample to the sample tip at the end of the test strip. The meter will beep to indicate sufficient sample and begin countdown. If you applied a drop of blood but do not see the countdown begin, you may reapply a second drop of blood within 3 seconds.
- Read Result: After the countdown, the blood glucose level will be voice broadcast and displayed on the screen. The measurement unit, date, and time of the test will also be displayed.
- Discard Test Strip: Slide forward the strip ejector to discard the used test strip safely.
Understanding Results
Blood glucose results are automatically stored in the meter's memory. The meter may display specific messages:
- "HI" Message: Indicates a measured concentration value above 33.3 mmol/L (600 mg/dL). Retake the test to ensure no procedural error. If consistently "HI", it indicates severe hyperglycemia (high blood glucose). Contact your doctor immediately.
- "LO" Message: Indicates a measured concentration value below 0.6 mmol/L (10 mg/dL). Retake the test to ensure no procedural error. If consistently "LO", it may indicate severe hypoglycemia (low blood glucose). Treat yourself for hypoglycemia immediately as recommended by your healthcare provider.
- Invalid Result: If an invalid result is marked, run the test again with a new test strip.
Maintenance
Cleaning and Storage
Keep the meter clean and store it in a cool, dry place between 41-86°F (5-30°C) and 10-90% relative humidity, away from direct sunlight. Do not immerse the meter in water or other liquids.
Battery Replacement
The meter operates on two AAA batteries. When the battery indicator appears on the display, replace the batteries. Ensure correct polarity when inserting new batteries.
Troubleshooting
If you encounter issues with your meter, refer to the following table for common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Meter does not turn on | Batteries are low or incorrectly inserted; Test strip inserted incorrectly. | Replace batteries; Ensure batteries are correctly inserted; Reinsert test strip correctly. |
| "HI" or "LO" message displayed | Blood glucose level is outside the meter's measurable range. | Retest with a new strip. If results are consistent, contact your healthcare provider immediately. |
| Error message (e.g., E-1, E-2) | Various issues such as strip error, temperature out of range, or meter malfunction. | Refer to the full user manual for specific error codes. Re-test with a new strip. If the error persists, contact customer support. |
| Inconsistent results | Improper testing technique, expired test strips, or environmental factors. | Review testing procedure, check strip expiration date, ensure proper storage conditions. Perform a control solution test. |
Technical Specifications
| Feature | Specification |
|---|---|
| Product Dimensions | 4.72 x 2.36 x 6.61 inches |
| Weight | 9.59 ounces |
| Batteries | 2 AAA batteries (included) |
| Battery Cell Composition | Alkaline |
| Sample Size | 0.4 µL |
| Test Time | Approximately 4 seconds |
| Memory Storage | Up to 300 results with date and time stamps |
| Averages | 7-, 14-, 30-, 60-, and 90-day averages |
| Voice Guidance | Bilingual (English/Spanish) |
Warranty and Support
Warranty Information
Please refer to the warranty card included in your kit for detailed warranty terms and conditions. Keep your proof of purchase for warranty claims.
Customer Support
For technical assistance, troubleshooting, or any product-related inquiries, please contact On Call customer support. Contact details are typically found in the user manual or on the manufacturer's website.