1. Introduction
This manual provides essential information for the proper setup, operation, and maintenance of your Elo 2402L 24-inch Touchscreen Monitor. The Elo 02-Series of Touchscreen Monitors are designed for various applications including point-of-sale, point of information, signage, and hospitality. This model features a 24-inch wide aspect ratio display with a 1920 x 1080 resolution and 10-point multi-touch capability.
2. Setup
2.1 Unpacking
Carefully remove the monitor and all accessories from the packaging. Inspect for any signs of damage. Retain the packaging for future transport or storage.
2.2 Physical Installation
The Elo 2402L monitor is designed for flexible mounting. It does not include a stand and is compatible with standard VESA mounts for integration into various environments.
- VESA Mounting: Utilize the VESA mounting holes on the rear of the monitor to attach it to a compatible wall mount, pole mount, or other VESA-compliant fixture. Ensure the mounting solution can support the monitor's weight of approximately 14.73 pounds (6.68 kg).
2.3 Connecting Cables
Connect the necessary cables to the monitor and your host system.
- Power Cable: Connect the power adapter to the monitor's power input and then to an appropriate power outlet.
- Video Cable: Connect a video cable (e.g., HDMI, DisplayPort, VGA) from your computer's video output to the corresponding input on the monitor.
- USB Cable (for Touch Functionality): Connect a USB cable from the monitor's USB port to an available USB port on your computer. This connection enables the touch functionality. The monitor features two total USB ports.
3. Operating Instructions
3.1 Powering On/Off
Press the power button, typically located on the side or rear of the monitor, to turn the device on or off. The power indicator light will illuminate when the monitor is active.
3.2 Touchscreen Operation
The Elo 2402L features TouchPro PCAP technology, supporting up to 10 simultaneous touches for a tablet-like experience.
- Single Touch: Tap the screen to select items or activate functions.
- Multi-Touch Gestures: Use gestures such as pinch-to-zoom, two-finger scrolling, and rotation, depending on the operating system and application support.
3.3 Elo Edge Connect Peripherals
The monitor is designed to integrate with Elo Edge Connect peripherals, allowing for customization with accessories such as fingerprint readers, MSR (Magnetic Stripe Reader) payment terminals, barcode scanners, and NFC (Near Field Communication) adapters. These peripherals are sold separately and can be attached to the edge of the touchscreen to create a bespoke solution.
4. Maintenance
4.1 Cleaning the Screen
To clean the screen, power off the monitor and disconnect it from the power source. Use a soft, lint-free cloth lightly dampened with a non-abrasive, ammonia-free glass cleaner. Do not spray cleaner directly onto the screen. Avoid using harsh chemicals or abrasive materials that could damage the screen surface.
4.2 General Care
- Keep the monitor in a well-ventilated area to prevent overheating.
- Avoid exposing the monitor to direct sunlight or extreme temperatures.
- Do not place heavy objects on the monitor.
5. Troubleshooting
5.1 No Display
- Ensure the power cable is securely connected to both the monitor and the power outlet.
- Verify the video cable is properly connected to both the monitor and the computer.
- Check if the monitor is powered on (power indicator light should be active).
- Confirm the correct input source is selected on the monitor (if applicable).
5.2 Touch Functionality Not Working
- Ensure the USB cable for touch functionality is securely connected between the monitor and the computer.
- Restart your computer and the monitor.
- Check your operating system's device manager to ensure the touch driver is installed and functioning correctly.
- Calibrate the touchscreen if necessary through your operating system settings.
5.3 Image Quality Issues
- Adjust display settings (brightness, contrast, resolution) through your computer's display settings.
- Ensure the monitor's native resolution (1920 x 1080) is selected in your computer's display settings.
- Check for any physical damage to the screen or video cable.
6. Specifications
| Feature | Detail |
|---|---|
| Brand | Elo |
| Model Number | E126288 |
| Screen Size | 24 Inches |
| Standing Screen Display Size | 24 Inches |
| Resolution | 1920 x 1080 Pixels (FHD 1080p) |
| Aspect Ratio | 16:9 |
| Screen Surface Description | Glossy |
| Image Brightness | 856.5 |
| Total USB Ports | 2 |
| Product Dimensions | 1.7 x 22.6 x 13.3 inches (4.3 x 57.4 x 33.8 cm) |
| Item Weight | 14.73 pounds (6.68 kg) |
| Manufacturer | Elo Touch Solutions, Inc. |
| Date First Available | July 1, 2020 |
7. Warranty and Support
7.1 Warranty Information
The Elo 2402L Touchscreen Monitor comes with a 3-year standard warranty. An optional extension to 5-years may be available. Please refer to your purchase documentation or contact Elo customer service for specific warranty terms and conditions.
7.2 Customer Support
For technical assistance, troubleshooting beyond this manual, or warranty claims, please contact Elo Touch Solutions customer support. Visit the official Elo website for contact information, drivers, and additional resources.
