1. Introduction
This manual provides essential information for the safe and efficient operation, installation, and maintenance of your GREE MULTI+ Ultra Vireo 23 SEER QUAD Ductless Mini Split System. Please read this manual thoroughly before operating the unit and retain it for future reference. This system is designed to provide both heating and cooling for multiple zones.

Image 1.1: GREE MULTI-ULTRA branding.
2. Safety Information
Always adhere to the following safety precautions to prevent injury or damage to the unit:
- Installation and maintenance must be performed by a qualified and licensed HVAC professional.
- Do not attempt to repair or service the unit yourself. Contact a qualified technician.
- Ensure the power supply is disconnected before any cleaning or maintenance.
- Keep children and pets away from the outdoor unit.
- Do not block the air intake or outlet of either the indoor or outdoor units.
- Use only the specified refrigerant type.
3. Product Overview
The GREE MULTI+ Ultra Vireo system is a multi-zone ductless mini-split air conditioning and heating system. It consists of one outdoor condenser unit and multiple indoor wall-mounted air handler units, each controlled by a wireless remote.

Image 3.1: Overview of the GREE MULTI+ Ultra Vireo system components.
Key Features:
- Built-in Wi-Fi: Allows for remote control and monitoring via a smart device application.
- I FEEL Mode: Senses the temperature around the remote controller and adjusts airflow and temperature for optimal comfort in the immediate vicinity.
- G10 Inverter Technology: Provides energy savings, reduces outdoor noise, and maintains stable room temperature by avoiding frequent on/off cycles.
- Multi-Zone Capability: Independently control temperature in up to four different areas of your home or office.

Image 3.2: Multi-zone temperature control illustration.

Image 3.3: System feature icons.
4. Setup and Installation
The GREE MULTI+ Ultra Vireo system requires professional installation by a state-licensed HVAC contractor. Attempting self-installation will void the warranty and may result in improper operation, property damage, or personal injury.
Components for Installation:
- Outdoor Condenser: The main outdoor unit responsible for heat exchange.
- Indoor Wall-Mounted Air Handlers: Units installed inside each zone to deliver conditioned air.
- Lineset: Refrigerant lines and communication cables (not included with the system) connecting indoor units to the outdoor unit.
- Wireless Remote Controls: For individual control of each indoor unit.

Image 4.1: GREE outdoor condenser unit.
5. Operating Instructions
Each indoor unit is controlled by its dedicated wireless remote control. The system offers various modes for optimal comfort.

Image 5.1: Indoor unit and wireless remote control.
Basic Remote Control Functions:
- Power Button: Turns the unit ON/OFF.
- Mode Button: Cycles through operating modes (Cool, Heat, Fan, Dry, Auto).
- Temperature Adjustment: Use the UP/DOWN arrows to set the desired temperature.
- Fan Speed: Adjusts the fan speed (Auto, Low, Medium, High).
- Swing Button: Controls the louver direction for optimal air distribution.
- I FEEL Button: Activates the I FEEL mode, using the remote's sensor for temperature readings.
Wi-Fi Connectivity:
The built-in Wi-Fi allows you to control your system from anywhere using the GREE+ app on your smartphone or tablet. Refer to the separate Wi-Fi setup guide for detailed instructions on connecting your device.

Image 5.2: Visual representation of cooling and heating functions.
6. Maintenance
Regular maintenance ensures optimal performance and longevity of your mini-split system. Always disconnect power before performing any maintenance.
Indoor Unit Maintenance:
- Air Filter Cleaning: Clean the air filters every 2-4 weeks, or more frequently if the unit is used heavily or in dusty environments. Wash with lukewarm water and mild detergent, then air dry completely before reinserting.
- Exterior Cleaning: Wipe the indoor unit's exterior with a soft, damp cloth. Do not use harsh chemicals or abrasive cleaners.
Outdoor Unit Maintenance:
- Clear Debris: Ensure the outdoor unit is free from leaves, dirt, snow, and other obstructions.
- Coil Cleaning: Periodically inspect the outdoor coil for dirt buildup. Professional cleaning is recommended annually.
- Drainage: Ensure the condensate drain line is clear and free-flowing.
7. Troubleshooting
Before contacting service, review the following common issues and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Unit does not turn on | No power, remote batteries low, circuit breaker tripped | Check power supply, replace remote batteries, reset circuit breaker |
| Insufficient cooling/heating | Dirty air filters, blocked outdoor unit, incorrect mode setting, low refrigerant | Clean filters, clear obstructions, select correct mode, contact technician for refrigerant check |
| Unusual noise | Loose parts, fan obstruction, refrigerant flow noise | Inspect for loose parts, clear obstructions, if persistent or loud, contact technician |
| Water leakage from indoor unit | Blocked condensate drain, improper installation | Clear drain line, contact technician for inspection |
If the problem persists after attempting these solutions, contact a licensed HVAC professional for assistance.
8. Specifications
The following table details the specifications for the GREE MULTI+ Ultra Vireo 23 SEER QUAD Ductless Mini Split System, model MULTIU42CVIR402.
| Specification | Detail |
|---|---|
| Brand | GREE |
| Model Info | MULTIU42CVIR402 |
| System Capacity | 42,000 BTU (3.5 Tons) |
| Indoor Unit Configuration | QUAD (9,000 BTU - 9,000 BTU - 9,000 BTU - 18,000 BTU) |
| SEER Rating | 23 SEER |
| Installation Type | Split System |
| Voltage | 230 Volts |
| Special Features | Heating And Cooling Function, Built-in Wi-Fi |
| Item Weight (Outdoor Unit) | 255 pounds |
| Product Dimensions (Outdoor Unit) | 35 x 13 x 53 inches |
Unit Dimensions:

Image 8.1: Indoor and Outdoor Unit Dimensions.
Refer to the image above for detailed dimensions of various indoor and outdoor unit BTU configurations. For the 42,000 BTU outdoor unit, dimensions are 40" x 43.5" x 17.3" (WxHxD).
9. Warranty and Support
GREE offers a manufacturer's warranty for this system:
- Parts: 5-year limited warranty.
- Compressor: 7-year limited warranty.
Important: To be eligible for the warranty, installation must be performed by a state-licensed HVAC contractor. Failure to comply with this requirement will void the warranty.
For technical support, warranty claims, or service inquiries, please contact your installing HVAC contractor or refer to the official GREE website for authorized service providers.







