Gree GWC12QC
Gree GWC12QC Plasma Falcon 1.5HP Cooling Only Air Conditioner User Manual
Model: GWC12QC
1. Introduction
This manual provides essential information for the safe and efficient operation, installation, and maintenance of your Gree GWC12QC Plasma Falcon 1.5HP Cooling Only Air Conditioner. Please read this manual thoroughly before using the appliance and retain it for future reference. Proper use ensures optimal performance and extends the lifespan of your unit.
2. Safety Information
Observe the following safety precautions to prevent injury or damage to the unit:
- Ensure the air conditioner is installed by a qualified professional in accordance with local electrical and safety regulations.
- Do not insert fingers or objects into the air inlet/outlet.
- Do not operate the unit with wet hands.
- Keep flammable materials away from the unit.
- Disconnect power before cleaning or performing maintenance.
- If the power cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons to avoid a hazard.
3. Product Overview
The Gree GWC12QC Plasma Falcon is a 1.5HP cooling-only split-system air conditioner designed for efficient temperature control. It features a sleek design, advanced filtration, and user-friendly controls.

Image 1: Front view of the Gree GWC12QC Plasma Falcon indoor air conditioner unit. The unit is white with a silver trim at the bottom and features a digital display on the right side showing '20A' and a power icon. The 'FALCON' logo is on the left, and 'GREE' is centered at the bottom.
3.1 Main Components
- Indoor Unit: Responsible for cooling the air and housing the control panel and display.
- Outdoor Unit: Contains the compressor and condenser, dissipating heat outside.
- Remote Control: Used to operate the unit and adjust settings.
4. Setup and Installation
The Gree GWC12QC is a split-system air conditioner, requiring professional installation. Do not attempt to install the unit yourself. Contact an authorized service technician for proper installation to ensure safety and warranty validity.
4.1 Pre-Installation Checks
- Ensure the installation site has adequate structural support for both indoor and outdoor units.
- Verify that the electrical supply meets the unit's requirements (220-240V, 50Hz).
- Ensure proper drainage for condensate water from the indoor unit.
5. Operating Instructions
Operate your air conditioner using the provided remote control. Ensure the remote control has working batteries and is pointed towards the indoor unit.
5.1 Basic Operation
- Power On/Off: Press the ON/OFF button to start or stop the unit.
- Mode Selection: Press the MODE button to cycle through available modes. This model is Cooling Only, so ensure 'Cool' mode is selected.
- Temperature Adjustment: Use the TEMP UP (▲) and TEMP DOWN (▼) buttons to set your desired temperature. The temperature range is typically 16°C to 30°C.
- Fan Speed: Press the FAN button to adjust the fan speed (Auto, Low, Medium, High).
5.2 Special Features
- Plasma Falcon: Activates the Plasma Falcon air purification system, which helps remove dust, pollen, and odors from the air. Refer to your remote control for the specific button (often labeled 'Plasma' or a similar icon).
- I Feel: When activated, the remote control's built-in temperature sensor measures the ambient temperature and sends the data to the indoor unit, allowing for more precise temperature control around the remote's location.
- Fresh Air Option: Engages a function to introduce fresh air into the room, improving ventilation.
- Child Lock: A feature to prevent accidental changes to settings. Consult your remote control manual for activation/deactivation steps.
- LED Display Control: Allows you to turn the LED display on the indoor unit on or off for comfort during sleep.
- Timer Function: Set the unit to turn on or off automatically after a specified period.
6. Maintenance
Regular maintenance ensures the efficiency and longevity of your air conditioner. Always disconnect power before performing any maintenance.
6.1 Air Filter Cleaning
Clean the air filters every two weeks or more frequently if the unit is used extensively or in dusty environments.
- Open the front panel of the indoor unit.
- Remove the air filters.
- Clean the filters with a vacuum cleaner or wash them with lukewarm water and a mild detergent.
- Rinse thoroughly and allow them to dry completely in a shaded area before reinserting.
6.2 Unit Exterior Cleaning
Wipe the indoor unit's exterior with a soft, damp cloth. Do not use harsh detergents, abrasive cleaners, or solvents, as these can damage the surface.
6.3 Seasonal Checks
- Before Cooling Season: Check for any obstructions around the outdoor unit. Ensure the drainage hose is clear.
- After Cooling Season: Run the unit in fan-only mode for a few hours to dry the internal components and prevent mold growth.
7. Troubleshooting
Before contacting service, refer to the following table for common issues and their solutions.
| Problem | Possible Cause | Solution |
|---|---|---|
| Unit does not start | No power supply; Remote control batteries depleted; Timer function active. | Check power connection and circuit breaker; Replace remote batteries; Cancel timer setting. |
| Insufficient cooling | Dirty air filters; Blocked air inlet/outlet; Temperature setting too high; Room too large. | Clean air filters; Remove obstructions; Lower temperature setting; Ensure unit size matches room. |
| Unusual noise | Loose parts; Unit not level; Foreign object inside. | Check for loose components; Ensure unit is level; Contact service if noise persists. |
| Water leakage | Blocked drainage hose; Improper installation. | Clear drainage hose; Contact professional installer for inspection. |
If the problem persists after attempting these solutions, please contact authorized service personnel.
8. Specifications
Detailed technical specifications for the Gree GWC12QC Plasma Falcon 1.5HP Cooling Only Air Conditioner.

Image 2: A table displaying technical specifications for various Gree air conditioner models, including GWC07QB, GWC12QC, GWC18QB, GWC24QE, GWH07QB, GWH09QB, GWH12QC, GWH18QC, and GWH24QE. Key parameters listed include Function, Capacity, EER/COP, Power Supply, Power Input, Rated Current, Indoor Unit Airflow Volume, Sound Pressure Level, Outline Dimension, Package Dimension, Net Weight/Gross Weight, Outdoor Unit Sound Pressure Level, Piping Connection, and Loading Quantity.
8.1 General Specifications (GWC12QC)
- Brand: Gree
- Model: GWC12QC
- Type: Split System Air Conditioner
- Function: Cooling Only
- Cooling Capacity: 12000 BTU
- Power Supply: 220-240V, 50Hz
- Voltage: 240 Volts
- Power Source: Corded Electric
- Color: White
- Control Method: Remote
- Item Weight: 43 Kilograms
- Package Dimensions: 121 x 121 x 121 cm
9. Warranty and Support
Your Gree GWC12QC Plasma Falcon Air Conditioner comes with a limited warranty. For specific terms and conditions, please refer to the warranty card included with your product or contact your local Gree service center. Keep your purchase receipt as proof of purchase.
9.1 Customer Support
For technical assistance, troubleshooting beyond this manual, or warranty claims, please contact Gree customer service or an authorized service provider in your region. Contact information can typically be found on the Gree official website or your product documentation.
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