1. Introduction
This manual provides essential information for the proper use and care of your Amazon Renewed Samsung Galaxy Note 10+ Plus N975 smartphone. This device features a 6.8-inch Quad HD+ Dynamic AMOLED screen, a versatile camera system including 12MP Telephoto, 12MP Wide-angle, and 16MP Ultra Wide rear cameras, a 10MP selfie camera, 12GB RAM, 256GB internal storage, and runs on Android 9 (Pie). It also includes stereo speakers tuned by AKG with Dolby Atmos technology and the S Pen for remote, intuitive gestures. As a renewed product, it has been professionally inspected and tested to work and look like new.
Figure 1.1: Samsung Galaxy Note 10+ Plus N975 Smartphone Overview
2. What's in the Box
Please verify that all the following items are included with your renewed device:
- Samsung Galaxy Note 10+ Plus N975 Smartphone
- USB Charger Block
- USB Charging Cable
Note: As an Amazon Renewed product, accessories may be generic but are fully compatible and functional.
3. Setup Guide
3.1 Initial Charging
Before first use, fully charge your device. Connect the USB charging cable to the USB charger block, then plug it into a power outlet. Insert the USB-C end of the cable into the charging port at the bottom of your phone.
3.2 SIM Card Installation
- Locate the SIM card tray on the top edge of the phone.
- Insert the SIM ejection tool (not always included with renewed products; a paperclip can be used) into the small hole next to the tray to eject it.
- Place your Nano-SIM card onto the tray with the gold contacts facing down.
- Carefully reinsert the tray into the phone until it clicks into place.
3.3 Powering On/Off
- To Power On: Press and hold the Power/Side key (located on the right side) until the Samsung logo appears.
- To Power Off: Press and hold the Power/Side key, then tap 'Power off' on the screen. Alternatively, swipe down from the top of the screen to open the Quick Settings panel, tap the Power icon, and select 'Power off'.
3.4 Initial Setup Wizard
Upon first power-on, follow the on-screen instructions to:
- Select your language.
- Connect to a Wi-Fi network.
- Sign in with your Google account or create a new one.
- Set up security features (fingerprint, face recognition, PIN, pattern).
- Transfer data from an old device (optional).
4. Operating Instructions
4.1 Basic Navigation
The Galaxy Note 10+ Plus uses a touchscreen interface. Swipe up, down, left, or right to navigate menus and content. Tap icons to open applications. Use pinch-to-zoom gestures for images and web pages.
4.2 Camera Usage
Your device features a versatile camera system:
- Rear Cameras: 12MP Telephoto, 12MP Wide-angle, 16MP Ultra Wide. Open the Camera app and tap the lens icons to switch between modes.
- Front Camera: 10MP Selfie Camera. Tap the camera switch icon to activate.
Tap the shutter button to take photos or the record button to capture videos. Explore various modes like Pro, Panorama, and Live Focus for enhanced photography.
4.3 Audio Features
Experience rich audio with stereo speakers tuned by AKG and surround sound with Dolby Atmos technology. Connect compatible earphones (sound by AKG) for a personalized audio experience.
4.4 S Pen Functionality
The S Pen is integrated into your Galaxy Note 10+ Plus. Eject it from its slot at the bottom of the phone. Use it for:
- Screen Off Memo: Jot down notes instantly when the screen is off.
- Air Actions: Perform remote gestures to control camera, media playback, and more.
- Smart Select: Capture specific areas of the screen.
- Live Message: Create animated handwritten messages.
4.5 Android 9 (Pie) Basics
Familiarize yourself with the Android 9 operating system. Key features include adaptive battery, gesture navigation (optional), digital wellbeing tools, and enhanced privacy controls. Access settings by swiping down from the top of the screen and tapping the gear icon.
5. Maintenance
5.1 Cleaning Your Device
Use a soft, lint-free cloth to clean the screen and body of your phone. Avoid abrasive materials or harsh chemicals. For stubborn smudges, slightly dampen the cloth with water or a screen cleaner designed for electronics.
5.2 Battery Care
Your device has an intelligent 3500 mAh battery. To prolong battery life:
- Avoid extreme temperatures.
- Do not leave the phone charging for extended periods after it reaches 100%.
- Utilize power-saving modes when necessary.
- Keep software updated for optimal battery management.
5.3 Software Updates
Regularly check for and install software updates. These updates often include performance improvements, security patches, and new features. Go to Settings > Software update > Download and install.
5.4 Storage Management
With 256GB of internal storage, you have ample space. To manage storage:
- Regularly delete unnecessary files, photos, and videos.
- Uninstall unused applications.
- Utilize cloud storage services for backups.
5.5 General Care for Renewed Devices
While renewed devices are tested for functionality, they may show minor cosmetic imperfections. Handle your device with care, use a protective case and screen protector to prevent further damage.
6. Troubleshooting
If you encounter issues with your device, try the following steps:
6.1 Device Not Powering On
- Ensure the battery is charged. Connect the charger and wait a few minutes before attempting to power on.
- Perform a forced restart: Press and hold the Volume Down button and the Power/Side key simultaneously for about 7-10 seconds.
6.2 Charging Issues
- Check the charging cable and adapter for damage. Try a different cable and adapter if available.
- Ensure the charging port is clean and free of debris.
6.3 Screen Unresponsive
- Restart the device using the forced restart method (Volume Down + Power/Side key).
- If the issue persists, consider a factory reset (Note: This will erase all data).
6.4 Network Connectivity Problems
- Toggle Airplane Mode on and off.
- Check SIM card installation.
- Reset network settings: Settings > General management > Reset > Reset network settings.
6.5 Factory Reset (Last Resort)
If all other troubleshooting fails, you may need to perform a factory reset. This will erase all data on your device. Back up important data before proceeding. Go to Settings > General management > Reset > Factory data reset.
7. Specifications
| Model Name | Galaxy Note 10 Plus |
| Item Model Number | SM-N975U |
| Operating System | Android 9.0 (Pie) |
| Screen Size | 6.8 Inches Quad HD+ Dynamic AMOLED |
| Resolution | 1440 x 2960 |
| RAM Memory Installed Size | 12 GB |
| Memory Storage Capacity | 256 GB |
| Rear Camera | 12MP Telephoto, 12MP Wide-angle, 16MP Ultra Wide |
| Front Camera | 10MP Selfie Camera |
| Battery Capacity | 3500 Milliamp Hours (Lithium Ion) |
| Product Dimensions | 6.39 x 3.04 x 0.31 inches |
| Item Weight | 12 ounces |
| Wireless Carrier | AT&T (for this specific variant) |
8. Amazon Renewed Product Conditions
As an Amazon Renewed product, your device has undergone a thorough inspection and testing process. It is guaranteed to be fully functional. The cosmetic condition is categorized as follows:
Figure 8.1: Amazon Renewed Condition Guidelines
9. Warranty and Support
9.1 Amazon Renewed Guarantee
Your Amazon Renewed purchase is backed by the Amazon Renewed Guarantee. This provides a 90-day refund or replacement policy if the product does not work as expected. Please refer to the Amazon Renewed program terms for full details.
9.2 Customer Support
For any issues, questions, or support requests regarding your Amazon Renewed Samsung Galaxy Note 10+ Plus, please contact Amazon Customer Service or the seller directly through your Amazon order history. Provide your order number and a detailed description of the issue for efficient assistance.