Introduction
The Ring Wired Doorbell Pro (also known as Video Doorbell Pro 2) is a premium wired video doorbell designed to enhance your home security and convenience. It offers advanced features such as Head-to-Toe HD+ Video, Two-Way Talk with Audio+, 3D Motion Detection, and customizable privacy settings. This manual provides detailed instructions for setting up, operating, maintaining, and troubleshooting your device.
Image: The Ring Video Doorbell Pro 2 and Ring Wired Doorbell Pro are the same product with a new name, offering consistent features and performance.
Setup and Installation
The average installation time for the Ring Wired Doorbell Pro is approximately 15 minutes. This device requires existing doorbell wiring for continuous power.
Box Contents:
- Wired Doorbell Pro (Video Doorbell Pro 2)
- Satin Nickel faceplate
- Pro Power Kit
- Installation tools and screws
- Corner kit
- User manual
- Security sticker
Setup Requirements:
Ensure you have a standard doorbell system, Ring plug-in adapter, or a Ring hardwired transformer with 16-24 VAC/24VDC, 10-40VA max, 50/60Hz. Only Ring transformers/power supplies are recommended. Avoid halogen or garden-lighting transformers.
Image: The Ring Wired Doorbell Pro utilizes your existing home wiring for power, ensuring continuous operation.
Image: The Ring Wired Doorbell Pro installed, designed to get nonstop power using your existing doorbell wiring.
Operating Your Doorbell
The Ring Wired Doorbell Pro offers a range of features for monitoring your front door and communicating with visitors.
Video and Audio Features:
- Video Quality: 2K, HDR, Live View, Color Night Vision.
- Field of View: 150° horizontal, 150° vertical, providing a Head-to-Toe HD+ Video perspective.
- Audio: Two-Way Talk with Audio+ and noise cancellation for clear communication.
Image: The Head-to-Toe HD+ Video feature allows you to get the whole picture, seeing visitors from head to toe and checking on package deliveries.
Image: With 1536p HD+ Video, you can see who's at your door from anywhere, even in low-light conditions.
Motion Detection:
The doorbell features 3D Motion Detection with Bird’s Eye View, allowing for precise motion tracking and accurate real-time alerts in the Ring app. You can pinpoint motion and distance, and map out specific detection areas with Bird’s Eye Zones.
Image: 3D Motion Detection provides accurate motion notifications directly to your Ring app, enhancing security and awareness.
Connectivity and Internet Requirements:
The device supports 802.11 a/b/g/n/ac @2.4GHz and 5.0GHz Wi-Fi. A recommended minimum upload speed of 3.5 Mbps is advised for optimal performance. Video resolution may vary based on your internet bandwidth.
Alexa Greetings:
Built-in Alexa Greetings are available as an exclusive feature with a Ring Protect Plan subscription, allowing you to speak to visitors even when you're not available to answer the door.
Maintenance
To ensure optimal performance and longevity of your Ring Wired Doorbell Pro, regular maintenance is recommended.
Cleaning:
Gently wipe the doorbell's exterior with a soft, damp cloth to remove dust and dirt. Avoid using harsh chemicals or abrasive cleaners that could damage the finish or internal components.
Software Security Updates:
This device receives guaranteed software security updates until at least four years after it is last available for purchase as a new unit on Ring's websites. For information specific to your device, visit the Software Security Updates section in the Ring Control Center.
Troubleshooting
If you encounter issues with your Ring Wired Doorbell Pro, consider the following common solutions:
- No Power/Intermittent Power: Ensure your existing doorbell transformer meets the required specifications (16-24 VAC/24VDC, 10-40VA max, 50/60Hz). Older or underpowered transformers can lead to issues like the indoor chime not ringing or the device going offline. Consider upgrading your transformer if it's old or doesn't meet the power requirements.
- Wi-Fi Connectivity Issues: Verify your internet connection is stable and meets the recommended upload speed of 3.5 Mbps. Ensure your doorbell is within range of your 2.4GHz or 5.0GHz Wi-Fi network. Restarting your router or the doorbell (if possible) can sometimes resolve connectivity problems.
- Motion Detection Inaccuracies: Adjust your 3D Motion Detection settings and Bird’s Eye Zones within the Ring app to fine-tune the detection area and sensitivity.
- Video Quality Issues: Ensure sufficient internet bandwidth. If video quality is poor, it might be due to network congestion or a weak Wi-Fi signal.
For more detailed troubleshooting steps and support, refer to the official Ring support page for the Wired Doorbell Pro (Video Doorbell Pro 2).
Specifications
| Feature | Detail |
|---|---|
| Average install time | ~15 minutes |
| Video | 2K, HDR, Live View, Color Night Vision |
| Field of view | 150° horizontal, 150° vertical |
| Motion detection | 3D Motion Detection with Bird’s Eye View |
| Audio | Two-Way Talk with Audio+ and noise cancellation |
| Power | Hardwired Standard doorbell system, Ring plug-in adapter, or Ring hardwired transformer with 16-24 VAC/24VDC, 10-40VA max, 50/60Hz. No halogen or garden-lighting transformers. Ring transformer/power supply only. |
| Internet requirements | Recommended minimum upload speed of 3.5 Mbps for optimal performance. Video resolution may vary depending on internet bandwidth. |
| Connectivity | 802.11 a/b/g/n/ac @2.4GHz and 5.0GHz, 902-928 Mhz Radio |
| Operating conditions | -5°F to 120°F (-20°C to 50°C) |
| Available colors | Satin Nickel |
| Dimensions | 4.49 in. x 1.9 in. x .87 in. (114mm x 49mm x 22mm) |
| Generation | Ring Wired Doorbell Pro (Video Doorbell Pro 2) |
Warranty and Support
Warranty:
The Ring Wired Doorbell Pro includes a 1-year limited warranty and service. Use of the device is subject to the terms found on the official Ring website.
Support:
For additional information, FAQs, and assistance, please visit the Ring Wired Doorbell Pro (Video Doorbell Pro 2) support page on the official Ring website.
