Introduction
This user manual provides comprehensive instructions for the VTech VS112-27 2-Handset Cordless Phone System. This system integrates an answering machine, smart call blocking, Caller ID, intercom functionality, and Bluetooth Connect to Cell technology, allowing you to manage both landline and cellular calls from your home phone handsets.
Setup
1. What's in the Box
- Base Unit
- 2 Cordless Handsets
- 2 AC Adapters
- Telephone Line Cord
- Handset Batteries
2. Connecting the Base Unit
Connect the telephone line cord to the base unit and a telephone wall jack. Plug the AC adapter into the base unit and a power outlet. Ensure all connections are secure.
3. Installing Handset Batteries
Open the battery compartment on the back of each handset. Insert the provided batteries, ensuring correct polarity. Close the battery compartment cover.
4. Charging Handsets
Place each handset in its respective charging cradle. The 'CHARGE' indicator on the handset will illuminate, indicating proper charging. Allow at least 16 hours for the initial charge.
Image: The VTech VS112-27 cordless phone system, showing the main base unit with one handset and a separate charging cradle for the second handset. Both handsets are white with large, clear displays and keypads.
5. Initial Setup (Date and Time)
After the handsets are charged, follow the on-screen prompts to set the date and time. This is crucial for accurate call logging and answering machine timestamps.
6. Connect to Cell (Bluetooth Pairing)
The Connect to Cell feature allows you to make and receive cellular calls using your VTech cordless handsets. Up to two cell phones can be paired simultaneously.
- On the base unit, press and hold the CELL button until the Bluetooth indicator flashes.
- Enable Bluetooth on your mobile phone and search for available devices.
- Select 'VTech VS112-27' from the list of devices.
- Confirm the pairing on both devices if prompted.
- Once paired, the Bluetooth indicator on the base will glow steadily.
Image: An illustration demonstrating the 'Connect to Cell' feature, with two smartphones displaying incoming calls and the VTech phone base in the background, indicating wireless connectivity.
You can also connect one cell phone and one Bluetooth headset for use with landline calls. This feature allows access to Siri or Google Now from the cordless handsets, enabling voice commands for calls, texts, and other smartphone functions even if your smartphone is in another room.
Operating Instructions
1. Making and Receiving Calls
- To Make a Call: Pick up a handset, dial the number, and press TALK/FLASH. For cellular calls, press the CELL button before dialing.
- To Receive a Call: When the phone rings, press TALK/FLASH or any dialing key.
- To End a Call: Press OFF/CANCEL or place the handset back in the cradle.
2. Smart Call Blocker
This system allows you to block nuisance callers with one touch and filter robocalls. You can permanently blacklist up to 1,000 numbers.
- One-Touch Blocking: During an unwanted call, press the CALL BLOCK button on the handset to add the number to the blacklist.
- Robocall Screening: Set the system to ask callers to press the pound key. Robocalls typically cannot complete this action.
- Unknown Caller Screening: Configure the system to prompt unknown callers to record their names and press the pound key. The phone will then ring and announce the caller's name, allowing you to decide whether to answer, block, or send to voicemail.
Image: A close-up of the VTech handset keypad, highlighting the 'CALL BLOCK' button being pressed, illustrating the one-touch call blocking feature.
Image: The VTech phone system with a graphic overlay showing a directory list, indicating the capacity to store and block up to 1,000 names and numbers.
3. Digital Answering System
The integrated digital answering machine records up to 22 minutes of messages, announcements, and memos. It features an LED message counter on the base unit.
- Playing Messages: Press the PLAY/STOP button on the base unit.
- Recording Outgoing Announcement: Follow the voice guide prompts to record a personalized outgoing message.
- Voice Guide: A built-in voice guide assists with setting up the answering system.
Image: A close-up of the VTech phone base unit, highlighting the digital answering system controls and an LED display showing '12', indicating the number of new messages.
4. Intercom Between Handsets
Transfer calls or communicate privately between handsets without using the landline.
- Press INTERCOM on one handset, then select the desired handset number to call.
Image: Two VTech handsets in their charging cradles, with arrows indicating communication flow between them, illustrating the intercom feature.
5. Speakerphone
Each handset features a full-duplex speakerphone, allowing both parties to speak and be heard simultaneously for more natural conversations.
- During a call, press the SPEAKER button to activate the speakerphone. Press it again to return to handset mode.
Image: A woman in a kitchen chopping vegetables, with a VTech handset on the counter next to her, emitting sound waves, demonstrating the full-duplex speakerphone feature.
6. Caller ID/Call Waiting
The system stores a 50-name and number Caller ID history. High-contrast text on the 2-inch screen makes it easy to read incoming Caller ID information.
Image: A close-up of the VTech handset display showing an incoming call with Caller ID information, indicating the Caller ID/Call Waiting feature.
7. Volume Control
Adjust the incoming call volume using the dedicated volume buttons on both the handset and the base unit.
Image: A VTech handset and base unit, with circles highlighting the volume control buttons on both devices, indicating easy volume adjustment.
8. Visual Ringer and Backlit Display
A light on top of the handset flashes when the phone rings, providing a visual indication of an incoming call. This is useful in noisy environments or for users with hearing impairments. The handset also features a large, 2-inch white backlit display and extra-large, lighted keypad for easy dialing in low-light conditions.
Image: A close-up of the top of the VTech handset, showing a red light strip, indicating the visual ringer feature that flashes during an incoming call.
Image: A close-up of the VTech handset, emphasizing its large, clearly labeled buttons and the bright, white backlit 2-inch display for improved visibility.
Maintenance
1. Cleaning Your Phone
Wipe the phone and base unit with a soft, slightly damp cloth. Do not use cleaning sprays or abrasive cleaners, as they can damage the finish or electrical components.
2. Battery Care
- Avoid exposing batteries to extreme temperatures.
- If the handset will not be used for an extended period, remove the batteries.
- Replace batteries when they no longer hold a charge effectively.
3. General Care
Keep the phone away from heat sources, direct sunlight, and moisture. Avoid dropping the handsets or base unit.
Troubleshooting
If you experience issues with your VTech VS112-27 phone system, refer to the following common problems and solutions:
| Problem | Possible Cause / Solution |
|---|---|
| No dial tone | Check that the telephone line cord is securely plugged into the base unit and the wall jack. Ensure the AC adapter is properly connected to the base unit and a working power outlet. |
| Cannot make or receive calls | Verify that the phone line is active. Check if the handset batteries are charged. Ensure the base unit has power. |
| Poor audio quality / Static | Move the handset closer to the base unit. Avoid placing the base unit near other electronic devices that may cause interference (e.g., Wi-Fi routers, microwaves). Check for loose connections. |
| Bluetooth Connect to Cell issues | Ensure Bluetooth is enabled on your mobile phone and it is within range of the base unit. Try unpairing and re-pairing the mobile phone. Check for any software updates on your mobile phone. |
| Smart Call Blocker not working as expected | Review your Smart Call Blocker settings in the phone menu. Ensure the desired screening options are enabled and numbers are correctly added to the blacklist. |
| Handset slow to react to input | Ensure the handset battery is fully charged. If the issue persists, try resetting the handset by removing and reinserting the battery, then placing it back on the charger. |
| Missed calls obscure voice messages | Clear all missed call notifications from the call log to ensure new voice message indicators are visible. The system prioritizes missed call alerts. |
Specifications
| Feature | Detail |
|---|---|
| Product Dimensions | 5.95 x 3.33 x 7.36 inches |
| Item Weight | 1.85 pounds |
| Model Number | VS112-27 |
| Batteries | 2 Product Specific batteries required (included) |
| Manufacturer | VTech |
| Color | White |
| Telephone Type | Cordless |
| Material | Plastic |
| Power Source | Corded Electric |
| Dialer Type | Dual Keypad |
| Answering System Type | Digital |
Warranty and Support
Warranty Information
VTech products are manufactured with high-quality components and are designed to provide years of reliable performance. For specific warranty details, please refer to the warranty card included with your product or visit the official VTech website.
User Guide and Support
A detailed User Guide in PDF format is available for download. This guide contains additional information on advanced features and troubleshooting.
Download User Guide: VTech VS112-27 User Guide (PDF)
For further assistance, technical support, or service inquiries, please visit the VTech support website or contact their customer service line.
