Introduction
The Arlo Smart Hub VMB5000 is designed to securely connect your Arlo Wire-Free cameras to the internet, enhancing their functionality and range. This hub is compatible with Arlo, Arlo Pro, Arlo Pro 2, Arlo Pro 3, and Arlo Ultra cameras.
Key features include:
- Secure connectivity for various Arlo camera models.
- Extended long-range connectivity for your cameras.
- Integrated Wi-Fi 2.4 GHz, Zigbee, and Ardor Ready technologies.
- Local video backup capability via a Micro USB drive.
- Built-in smart siren for enhanced security.
- Support for expanded coverage through additional base stations.
Figure 1: Front view of the Arlo Smart Hub VMB5000, a white rectangular device with the Arlo logo.
Setup
Follow these steps to set up your Arlo Smart Hub VMB5000:
- Unpack the Hub: Carefully remove the Smart Hub and all accessories from the packaging.
- Connect to Power: Plug the power adapter into the Smart Hub and then into a wall outlet.
- Connect to Internet: Use an Ethernet cable to connect the Smart Hub to an available LAN port on your router.
- Download Arlo App: Download the Arlo app from your mobile device's app store (App Store for iOS, Google Play Store for Android).
- Create/Log In to Arlo Account: Open the app and follow the on-screen instructions to create a new Arlo account or log in to an existing one.
- Add Device: In the Arlo app, select "Add New Device" and choose "Hub" or "Base Station". Follow the prompts to detect and connect your VMB5000 Smart Hub.
- Pair Cameras: Once the hub is connected, you can begin pairing your compatible Arlo cameras through the app.
Figure 2: The Arlo Smart Hub VMB5000 seamlessly integrated into a home environment, placed on a wooden surface.
Operating the Smart Hub
The Arlo Smart Hub acts as the central control unit for your Arlo security system. It facilitates communication between your cameras and the Arlo cloud, and enables various advanced features.
- Camera Connectivity: The hub provides a secure and extended range connection for your Arlo Wire-Free cameras, ensuring reliable video streaming and event recording.
- Local Storage: Insert a Micro USB drive (not included) into the designated port on the Smart Hub to enable local video backup. This allows you to store recordings directly on the hub, independent of cloud subscriptions.
- Smart Siren: The integrated smart siren can be manually activated via the Arlo app or configured to trigger automatically based on motion or audio detection from your connected cameras.
- Expanded Coverage: For larger properties or areas with weak signal, additional Arlo base stations can be added to expand the coverage of your security system.
- Smart Home Integration: The hub supports various smart home protocols, including Wi-Fi 2.4 GHz, Zigbee, and Ardor Ready, allowing for potential integration with other smart devices and platforms.
Figure 3: Another view of the Arlo Smart Hub VMB5000, showcasing its compact design suitable for various placements.
Maintenance
To ensure optimal performance and longevity of your Arlo Smart Hub VMB5000, consider the following maintenance tips:
- Keep Clean: Regularly wipe the exterior of the hub with a soft, dry cloth to remove dust. Avoid using liquid cleaners or abrasive materials.
- Firmware Updates: Ensure your Smart Hub's firmware is always up to date. The Arlo app will typically notify you of available updates. These updates often include performance improvements, bug fixes, and new features.
- Proper Ventilation: Place the hub in an area with good airflow to prevent overheating. Do not cover ventilation openings.
- Secure Connections: Periodically check that all cables (power, Ethernet) are securely connected to the hub and your router.
Troubleshooting
If you encounter issues with your Arlo Smart Hub VMB5000, refer to the following common problems and solutions:
- Hub Not Connecting/Offline:
- Verify that the power adapter is securely plugged in and the hub is receiving power.
- Check the Ethernet cable connection to both the hub and your router. Try a different Ethernet port or cable if necessary.
- Restart your router and the Arlo Smart Hub by unplugging them for 30 seconds and then plugging them back in.
- Ensure your internet connection is active and stable.
- Cameras Not Connecting to Hub:
- Ensure the cameras are within range of the Smart Hub.
- Check camera battery levels.
- Attempt to re-sync the cameras with the hub through the Arlo app.
- Verify that the Smart Hub's firmware is up to date.
- Local Storage Not Working:
- Ensure the Micro USB drive is properly inserted into the hub.
- Check the format of the Micro USB drive; it may need to be formatted to FAT32.
- Note that certain advanced features, such as motion-triggered events and cloud recording, often require an active Arlo subscription even with local storage. Local storage primarily serves as a backup or for continuous recording if configured.
- HomeKit Integration Issues:
- Ensure the HomeKit QR code is present on your hub. If it was removed or is unreadable, HomeKit integration may not be possible.
- Follow the specific HomeKit setup instructions within the Arlo app and Apple Home app.
- General Performance Issues:
- While the hub provides long-range connectivity, environmental factors (thick walls, interference) can affect performance. Try repositioning the hub.
- Ensure you are using the official Arlo app for all configurations and monitoring.
Important Note on Support: Please be aware that direct technical support from Arlo may require an active Arlo subscription. Refer to Arlo's official support channels for current policies.
Specifications
| Feature | Detail |
|---|---|
| Model Number | VMB5000 |
| Manufacturer | Arlo |
| Product Dimensions | 4.78 x 5.88 x 2.94 inches (12.14 x 14.94 x 7.47 cm) |
| Item Weight | 1.39 pounds (0.63 kg) |
| Connectivity | Wi-Fi 2.4 GHz, Zigbee, Ardor Ready |
| Compatibility | Arlo, Arlo Pro, Arlo Pro 2, Arlo Pro 3, Arlo Ultra Wire-Free Cameras |
| Local Storage | Micro USB port for local video backup |
| Features | Smart Siren, Expanded Coverage Support |
| First Available Date | February 27, 2020 |
Figure 4: Arlo Camera Compatibility and Feature Comparison. This table illustrates the various features and specifications of different Arlo camera models compatible with the Smart Hub.
Warranty and Support
This Arlo Smart Hub VMB5000 is a renewed product. As such, it is covered by the Amazon Renewed Guarantee. This guarantee ensures that if you are not satisfied with your purchase, renewed products are eligible for replacement or refund.
For specific product support, including technical assistance and troubleshooting beyond this manual, please refer to the official Arlo support resources. Be advised that access to certain support channels or advanced features may require an active Arlo subscription.
For the most up-to-date information on warranty terms and support options, please visit the official Arlo website or contact Amazon Renewed customer service regarding your purchase.
