1. Product Overview
The EloPOS System is a versatile point-of-sale solution designed for commercial environments. It features a 15-inch 4:3 touchscreen display, an Intel 8th generation i3 processor, and an integrated expansion hub for connecting various peripherals. This system is built for durability and continuous public use, making it suitable for traditional POS and self-service applications.
Figure 1: Front view of the EloPOS System.
The system's robust design ensures reliability in demanding retail environments, providing a stable platform for your business operations.
2. Package Contents
Verify that all items listed below are included in your EloPOS system package:
- EloPOS System Unit
- NA Power Cord
- EU Power Cord
- Power Adapter - 180W
- Cable RJ-45 to DB-9
- Cable Cover Locking Screw
- Quick Installation Guide (QIG)
3. Key Features
The EloPOS System is equipped with several features designed to enhance its functionality and durability:
- Integrated Expansion Hub: The included stand features an integrated expansion hub, allowing connection of various POS peripherals such as cash drawers, printers, barcode scanners, and payment devices.
- Windows 10 Operating System: Utilizes the reliable performance and security of Intel 8th Generation processors, integrated Trusted Platform Modules, Intel vPro, and the Windows 10 operating system.
- Commercial-Grade Durability: Features a splash-proof housing and a rugged retail-hardened design, built to withstand adverse conditions common in commercial environments.
- USB-C Connectivity: Enables easy connection of a 1302L customer-facing display, providing touch, data, and power through a single cable (second display sold separately).
- Elo Edge Connect: Allows seamless attachment of up to four peripherals (sold separately) to the edge of the touchscreen, including fingerprint scanners, EMV readers, barcode scanners, or MSRs.
4. Setup Guide
4.1. Unpacking and Placement
Carefully remove the EloPOS system and all components from the packaging. Place the unit on a stable, flat surface, ensuring adequate ventilation around the device.
4.2. Connecting Power
- Connect the 180W power adapter to the power input port on the back of the EloPOS system.
- Connect the appropriate power cord (NA or EU) to the power adapter.
- Plug the power cord into a grounded electrical outlet.
4.3. Connecting Peripherals
The EloPOS system features an integrated expansion hub for connecting various peripherals. Refer to the image below for port locations.
Figure 2: Rear view with connection hub.
- USB Ports: Connect USB devices such as keyboards, mice, barcode scanners, or payment terminals to the available USB 2.0 or USB 3.0 ports.
- Ethernet Port: Connect an Ethernet cable for network connectivity.
- Serial Ports: Use the RJ-45 to DB-9 cable for connecting serial devices if required.
- USB-C Port: For connecting compatible USB-C devices, including the Elo 1302L customer-facing display.
5. Operation
5.1. Powering On/Off
To power on the system, press the power button, typically located on the side or back of the display unit. To power off, use the standard Windows shutdown procedure or press and hold the power button for a few seconds.
5.2. Using the Touchscreen
The EloPOS system features a responsive touchscreen display. Use your finger or a compatible stylus for navigation and input. Ensure the screen is clean for optimal touch performance.
6. Maintenance
Regular maintenance helps ensure the longevity and optimal performance of your EloPOS system:
- Cleaning the Screen: Use a soft, lint-free cloth lightly dampened with a non-abrasive, ammonia-free glass cleaner. Do not spray cleaner directly onto the screen.
- Cleaning the Casing: Wipe the exterior casing with a soft, damp cloth. Avoid harsh chemicals or abrasive materials.
- Ventilation: Ensure that the ventilation openings on the system are not blocked to prevent overheating.
- Software Updates: Regularly check for and install operating system and driver updates to maintain system security and performance.
7. Troubleshooting
This section provides solutions to common issues you might encounter with your EloPOS system.
| Problem | Possible Cause | Solution |
|---|---|---|
| System does not power on. | Power cord not connected, power adapter faulty, power outlet issue. | Check power cord connections. Ensure power adapter is securely plugged in. Test the power outlet with another device. |
| Touchscreen is unresponsive. | Screen dirty, drivers not installed/corrupted, system frozen. | Clean the screen. Restart the system. Check device manager for touchscreen driver status. |
| Peripheral (e.g., printer) not detected. | Incorrect port, driver issue, peripheral not powered on. | Ensure peripheral is powered on and connected to the correct port. Install or update peripheral drivers. |
| System runs slowly. | Too many applications running, insufficient RAM, overheating. | Close unnecessary applications. Check system resources. Ensure proper ventilation. |
8. Technical Specifications
| Feature | Specification |
|---|---|
| Standing screen display size | 15 Inches |
| Screen Resolution | 1024x768 |
| Max Screen Resolution | 1366x768 |
| Processor | 3.1 GHz core_i3 (Intel 8th Generation) |
| RAM | 4 GB DDR4 |
| Hard Drive | 128 GB SSD |
| Graphics Coprocessor | Intel HD Graphics 520 |
| Operating System | Windows 10 |
| Number of USB 2.0 Ports | 2 |
| Number of USB 3.0 Ports | 3 |
| Item model number | E931896 |
| Item Weight | 11.6 pounds |
| Product Dimensions (LxWxH) | 8.71 x 14.16 x 13.37 inches |
| Color | Black |
| Power Source | AC |
| Voltage | 240 Volts |
9. Warranty Information
The EloPOS System is backed by Elo's standard 3-year warranty. This warranty covers defects in materials and workmanship under normal use. For detailed terms and conditions, please refer to the official Elo warranty policy document or contact Elo customer support.
10. Support and Contact
For further assistance, technical support, or service inquiries, please visit the official Elo website or contact their customer support. You can find more information and resources at the Elo Store on Amazon.
