Atlantis Ultraplex A11-UX826A-DP IP PoE Dome Camera User Manual

1. Introduction

This manual provides detailed instructions for the installation, operation, and maintenance of your Atlantis Ultraplex A11-UX826A-DP IP PoE Dome Camera. Please read this manual thoroughly before using the product to ensure proper setup and functionality. Keep this manual for future reference.

2. Product Overview

The Atlantis Ultraplex A11-UX826A-DP is a 3-megapixel Power over Ethernet (PoE) dome IP camera designed for surveillance applications. It supports H.264/H.265 video compression and delivers a resolution of 1920x1080 at 20 frames per second. Equipped with a 1/9 inch CMOS optical sensor and a fixed 3.6mm lens with IR cut, it offers clear imaging. The camera features night vision capabilities with 14 infrared LEDs, providing visibility up to 18 meters. Its IP66 rating ensures suitability for outdoor use. The camera is ONVIF/RTSP compatible and can be managed via included 100-channel video surveillance software or a dedicated mobile application for Android/Apple devices. It is also compatible with Atlantis Easy IP NVR (A11-Nvrxxx) and Triox (A15-Txxxx) systems.

3. Package Contents

Verify that all items are present in the package:

• Atlantis Ultraplex A11-UX826A-DP IP PoE Dome Camera
• User Manual (this document)
• Mounting Kit
• Quick Guide (Italian and English)
• Warranty Information
• Disassembly Tool

4. Setup

4.1 Physical Installation

The camera is designed for ceiling mounting and is rated IP66 for outdoor use, providing protection against dust and water. Select a suitable location that offers the desired field of view and is within reach of a network cable for PoE connectivity.

1. Use the provided mounting kit to securely attach the camera to the chosen surface.
2. Adjust the camera's angle to cover the desired surveillance area.

4.2 Power and Network Connection (PoE)

The A11-UX826A-DP camera supports Power over Ethernet (PoE), allowing both power and data transmission over a single Ethernet cable. This simplifies installation by eliminating the need for a separate power adapter.

1. Connect one end of an Ethernet cable to the camera's RJ45 port.
2. Connect the other end of the Ethernet cable to a PoE-enabled switch or a PoE injector.
3. Ensure the PoE device is powered on. The camera will automatically power up and establish a network connection.

4.3 Software and Mobile App Installation

To access and manage your camera, you can use the included video surveillance software or the dedicated mobile application.

• PC Software: Install the 100-channel video surveillance software on your computer. Refer to the software's documentation for detailed installation and configuration steps.
• Mobile App: Download the Atlantis surveillance app for Android or Apple devices. The app can typically be found by scanning a QR code provided in the quick guide or by searching in your device's app store.

5. Operation

5.1 Accessing the Camera

Once connected to the network, the camera can be accessed via the installed PC software or the mobile application. Follow the instructions within the software/app to discover and add your camera to the surveillance system.

5.2 Live View and Recording

The camera provides a live video feed at 1920x1080 resolution. You can view this feed and configure recording settings through the surveillance software or mobile app. The camera supports H.264 and H.265 compression for efficient storage.

5.3 Night Vision

The integrated 14 IR LEDs automatically activate in low-light conditions, providing clear black-and-white video up to 18 meters. This feature ensures continuous surveillance capabilities 24/7.

6. Maintenance

Regular maintenance helps ensure optimal performance and longevity of your camera.

• Cleaning: Periodically clean the camera lens and housing with a soft, damp cloth. Avoid abrasive cleaners that could scratch the lens.
• Firmware Updates: Check the manufacturer's website for any available firmware updates. Keeping the firmware updated can improve performance and add new features.
• Cable Inspection: Regularly inspect the Ethernet cable for any signs of wear or damage, especially in outdoor installations.

7. Troubleshooting

If you encounter issues with your camera, refer to the following common troubleshooting steps:

• No Image/Video:
  • Ensure the camera is properly powered via PoE. Check the PoE switch/injector status.
  • Verify the Ethernet cable connection is secure at both ends.
  • Confirm the camera is correctly added and configured in the surveillance software/app.
• Network Connectivity Issues:
  • Check your network settings and ensure the camera has a valid IP address.
  • Test the network cable with another device to confirm its functionality.
  • Restart your network router/switch and the camera.
• Poor Image Quality:
  • Clean the camera lens to remove any dirt or smudges.
  • Ensure there are no obstructions in the camera's field of view.
  • Check lighting conditions. Night vision performance can be affected by extreme darkness or reflective surfaces.

8. Specifications

9. Warranty and Support

The product includes warranty information within the package. Please refer to the provided warranty document for details on coverage and terms. For technical support or further assistance, please contact Atlantis customer service through their official website or the contact information provided in the quick guide.