Cisco Touch 10 Control Unit User Manual

Introduction

The Cisco Touch 10 control unit is an intuitive device designed to provide a seamless experience when interacting with Cisco video conferencing systems. It allows users to manage video conferences, share content, access contact lists, and view voicemail messages with simple touch and swipe gestures. This unit is compatible with Cisco Webex Room Series and Webex Board video conferencing devices. Its customizable interface allows for adding or removing buttons and panels to control the video system or the conference room environment, including room scheduling.

Product Overview

Figure 1: Front view of the Cisco Touch 10 Control Unit displaying its main interface with icons for Call, Share, Lights & Shades, and Messages.

The Cisco Touch 10 features a 10.1-inch capacitive touch LCD with a resolution of 1280 x 800. It serves as the primary interface for controlling various aspects of your Cisco video conferencing setup.

Setup Guide

1. Unpacking and Inspection

• Carefully remove the Cisco Touch 10 unit from its packaging.
• Inspect the unit for any visible damage. If damage is found, contact your supplier immediately.
• Ensure all components listed in the packing slip are present.

2. Placement

• Place the Touch 10 on a stable, flat surface within easy reach of users.
• Ensure adequate ventilation around the unit.
• Avoid placing the unit near heat sources or in direct sunlight.

3. Connecting to the System

The Touch 10 connects to your Cisco video conferencing system (e.g., Webex Room Series, Webex Board) via a network cable. The unit typically receives power over Ethernet (PoE) from the video system or a PoE-enabled network switch.

1. Connect one end of an Ethernet cable to the LAN port on the back of the Touch 10 unit.
2. Connect the other end of the Ethernet cable to the designated control port on your Cisco video conferencing system or a PoE-enabled network switch.
3. The unit will power on automatically and begin the pairing process with the video system. Follow any on-screen prompts to complete the setup.

Operating Instructions

Basic Navigation

• Touch: Tap an icon or option to select it.
• Swipe: Swipe left or right to navigate between screens or menus.
• Pinch-to-Zoom: Use two fingers to zoom in or out on content, if supported by the application.

Making a Call

1. From the home screen, tap the "Call" icon.
2. Enter the contact name, video address, or phone number using the on-screen keyboard.
3. Select the desired contact from the directory or tap the "Call" button to initiate the call.

Sharing Content

1. Tap the "Share" icon on the home screen.
2. Select the source you wish to share (e.g., connected laptop, wireless sharing).
3. Follow the on-screen instructions to begin sharing your content.

Customizing the Interface

The Touch 10 interface can be customized to add or remove buttons and panels, providing control over various aspects of the video system or the conference room environment. This functionality is typically configured through the connected Cisco video conferencing system's administrative interface.

Maintenance

• Cleaning: Use a soft, lint-free cloth slightly dampened with water or a non-abrasive screen cleaner to clean the display. Avoid using harsh chemicals or abrasive materials.
• Software Updates: Ensure the Touch 10 unit's software is kept up-to-date. Updates are typically managed through the connected Cisco video conferencing system. Refer to your system's documentation for update procedures.
• Environmental Conditions: Operate the unit within recommended temperature and humidity ranges to ensure optimal performance and longevity.

Troubleshooting

Unit Does Not Power On

• Verify that the Ethernet cable is securely connected to both the Touch 10 and the video conferencing system/PoE switch.
• Ensure the video conferencing system or PoE switch is powered on and providing power.
• Try using a different Ethernet cable.

Touch Screen Unresponsive

• Restart the Touch 10 unit by disconnecting and reconnecting the Ethernet cable.
• Ensure the screen is clean and free of debris or moisture.
• If the issue persists, check for software updates for the unit and the connected video system.

Cannot Connect to Video System

• Confirm that the Touch 10 and the video system are on the same network and can communicate.
• Check network settings and firewall configurations.
• Refer to the documentation for your specific Cisco video conferencing system for pairing instructions.

Specifications

Warranty and Support

For information regarding warranty coverage, technical support, or service, please refer to the official Cisco documentation or contact your authorized Cisco reseller. Support resources, including knowledge bases and downloads, are typically available on the official Cisco website.

Online Resources: For the most up-to-date information, user guides, and troubleshooting tips, visit the official Cisco support website. You may need your product's serial number or model number (CS-TOUCH10) for specific support queries.