1. Product Overview
The Hikvision DS-3E0310HP-E is a high-performance, unmanaged Fast Ethernet (10/100 Mbps) network switch designed for reliable data transmission and Power over Ethernet (PoE) applications. It features 1 Hi-PoE port, 7 standard PoE ports, and 2 Gigabit RJ45 uplink ports, making it suitable for various network solutions including IP cameras, VoIP phones, and wireless access points.
Figure 1: Front view of the Hikvision DS-3E0310HP-E Network Switch, showing the PoE and uplink ports, along with power and link/activity indicators.
2. Key Features
- 10-Port Configuration: Includes 1 Hi-PoE 10/100Mbps port, 7 PoE 10/100Mbps ports, and 2 Gigabit (10/100/1000Mbps) RJ45 uplink ports.
- Power over Ethernet (PoE): Provides power and data over a single Ethernet cable to compatible devices, simplifying installation.
- Long-Range Transmission: Supports extend mode for long-range access up to 250 meters, ideal for surveillance applications.
- Unmanaged Operation: Plug-and-play functionality requires no complex configuration.
- Fanless Metal Design: Ensures silent operation and enhanced durability.
- Compact Dimensions: Designed for easy placement in various environments.
3. Package Contents
Upon opening the package, please verify that all items are present and in good condition. The typical package contents for the DS-3E0310HP-E network switch include:
- Hikvision DS-3E0310HP-E Network Switch
- Power Adapter/Cable
- User Manual (this document)
- Mounting Accessories (if applicable, e.g., rubber feet)
If any items are missing or damaged, please contact your vendor or Hikvision support immediately.
4. Safety Information
Please read these safety instructions carefully before using the device to prevent damage and ensure proper operation.
- Power Supply: Use only the power adapter provided with the device. Ensure the power source voltage matches the device's requirements.
- Ventilation: Do not block any ventilation openings. Ensure adequate airflow around the device to prevent overheating.
- Environment: Avoid exposing the device to water, moisture, high humidity, or extreme temperatures. Do not place it near heat sources.
- Placement: Place the device on a stable, flat surface. Avoid placing heavy objects on top of the switch.
- Cleaning: Disconnect the power before cleaning. Use a dry, soft cloth. Do not use liquid or aerosol cleaners.
- Servicing: Do not attempt to service this product yourself. Refer all servicing to qualified service personnel.
5. Setup Guide
Follow these steps to set up your Hikvision DS-3E0310HP-E network switch:
- Unpack the Switch: Carefully remove the switch and all accessories from the packaging.
- Choose a Location: Select a suitable location for the switch, ensuring it is on a stable surface, away from direct sunlight, heat sources, and moisture. Ensure proper ventilation.
- Connect Power: Connect the provided power adapter to the switch's power input port and then plug the adapter into a standard electrical outlet. The PWR LED indicator on the front panel should illuminate, indicating the switch is powered on.
- Connect Network Devices:
- For PoE-compatible devices (e.g., IP cameras, VoIP phones), connect them to any of the PoE ports (1-8) using standard Ethernet cables. The corresponding LINK/ACT and PoE LEDs will light up when a device is successfully connected and receiving power.
- For non-PoE network devices (e.g., computers, NVRs), connect them to any available port.
- Connect to Main Network (Uplink): Connect one of the UPLINK ports (G1 or G2) to your router, modem, or main network switch using an Ethernet cable. The LINK/ACT LED for the connected uplink port will illuminate.
Figure 2: Top-down view of the Hikvision DS-3E0310HP-E Network Switch, highlighting the port labels for PoE, Hi-PoE, and Uplink connections.
6. Operating the Switch
The DS-3E0310HP-E is an unmanaged switch, meaning it operates automatically without requiring user configuration. Once connected, it will begin forwarding data and providing power (for PoE ports) to connected devices.
LED Indicators:
| LED Indicator | Status | Description |
|---|---|---|
| PWR | On | The switch is powered on. |
| PoE-MAX | On | The total PoE power consumption is nearing or has reached its maximum limit. |
| LINK/ACT (per port) | On | A device is connected to the port. |
| Flashing | Data is being transmitted or received through the port. | |
| PoE (per PoE port) | On | The port is providing power to a connected PoE device. |
| Flashing | PoE fault or overload detected on the port. |
For optimal performance, ensure all connected devices are compatible with the switch's specifications.
7. Maintenance
Proper maintenance helps ensure the longevity and reliable operation of your network switch.
- Cleaning: Periodically clean the exterior of the switch with a soft, dry, lint-free cloth. Do not use liquid or chemical cleaners.
- Ventilation: Ensure that the ventilation holes are not obstructed by dust or debris. If necessary, gently use compressed air to clear dust from the vents.
- Cable Management: Keep network cables neatly organized to prevent tangles and accidental disconnections.
- Environmental Conditions: Maintain the operating environment within the recommended temperature and humidity ranges to prevent damage.
- Firmware Updates: While this is an unmanaged switch, for managed switches or other network devices, regularly check the manufacturer's website for firmware updates to improve performance and security. (Note: This specific model is unmanaged and typically does not require firmware updates.)
8. Troubleshooting
If you encounter issues with your Hikvision DS-3E0310HP-E network switch, refer to the following common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| No Power (PWR LED Off) | Power adapter not connected or faulty; power outlet issue. | Ensure power adapter is securely connected to the switch and a working power outlet. Try a different outlet. |
| No Link/Activity (LINK/ACT LED Off) | Ethernet cable faulty or disconnected; connected device is off or faulty. | Check cable connections at both ends. Try a different Ethernet cable. Ensure the connected device is powered on and functioning correctly. |
| PoE Device Not Receiving Power (PoE LED Off) | Device not PoE compatible; cable issue; switch PoE budget exceeded. | Verify the device is PoE compatible. Check the Ethernet cable. Ensure the total power consumption of all PoE devices does not exceed the switch's PoE budget (PoE-MAX LED will be on if exceeded). |
| Slow Network Speed | Cable quality; network congestion; device limitations. | Ensure you are using Cat5e or Cat6 Ethernet cables. Check for excessive network traffic. Verify connected devices are operating optimally. |
| PoE LED Flashing | PoE fault or overload on the specific port. | Disconnect the device from the port and reconnect. If the issue persists, the device may be drawing too much power or have a fault. Try connecting a different PoE device to verify the port's functionality. |
If the problem persists after trying these solutions, please contact Hikvision technical support.
9. Specifications
| Attribute | Detail |
|---|---|
| Model Number | DS-3E0310HP-E |
| Brand | Hikvision |
| Number of Ports | 10 (1 Hi-PoE, 7 PoE, 2 Uplink) |
| PoE Ports | 8 x 10/100 Mbps (Port 1 Hi-PoE, Ports 2-8 PoE) |
| Uplink Ports | 2 x 10/100/1000 Mbps RJ45 |
| Data Transfer Rate | 10/100 Mbps (PoE ports), 10/100/1000 Mbps (Uplink ports) |
| PoE Standard | IEEE 802.3af/at (standard PoE), Hi-PoE (Port 1) |
| Transmission Distance | Up to 250m in Extend Mode |
| Voltage | 48 Volts (Input for power adapter) |
| Dimensions (L x W x H) | Approx. 50 x 50 x 28 cm |
| Item Weight | 550 g |
| Case Material | Metal (Fanless design) |
| Color | Blue |
| Compatible Devices | Desktop, Laptop, Printer, IP Camera, VoIP Phone, Wireless Access Point |
10. Warranty and Support
For information regarding the product warranty, please refer to the warranty card included with your purchase or visit the official Hikvision website. Warranty terms and conditions may vary by region and retailer.
If you require technical assistance, troubleshooting beyond this manual, or have questions about your product, please contact Hikvision technical support through their official channels. You can typically find contact information on their website:
Official Hikvision Website: www.hikvision.com
When contacting support, please have your product model number (DS-3E0310HP-E) and serial number (if applicable) ready.
