Poly Studio X50 & TC8 Touch Controller User Manual

1. Overview

The Poly Studio X50 video bar is an integrated conferencing system designed for mid-size meeting rooms. It combines a 4K camera, stereo speakers, and microphones into a single, sleek unit. Paired with the Poly TC8 Touch Controller, it offers a simplified interface for managing video calls and content sharing. This system supports leading cloud video applications such as Zoom and Microsoft Teams without requiring a dedicated PC, and also includes H.323 and SIP support for broader compatibility.

Image: The Poly Studio X50 video bar, a long black unit with a central camera, shown alongside the Poly TC8 touch controller, a white tablet-like device.

2. What's in the Box

• Poly Studio X50
• Cable bundle
• Wall mount
• Privacy cover

3. Key Features

• All-in-One Design: Integrates camera, stereo speakers, and microphones (25-foot pick-up range) into a single bar. Includes Poly TC8 Touch Controller for simplified meeting control.
• Production-Quality Performance: Delivers boardroom-quality audio and advanced camera framing. Features NoiseBlockAI for blocking audio distractions.
• Simple Set-Up: Designed for quick installation in mid-size rooms. Supports dual display connection and flexible mounting options.
• Wireless Content Sharing: Allows easy content sharing from any personal device without special applications.
• Broad Compatibility: Built-in support for leading cloud video apps like Zoom and Microsoft Teams, plus H.323 and SIP for standards-based video solutions.

4. Setup Guide

4.1 Unboxing and Initial Inspection

Carefully remove all components from the packaging. Verify that all items listed in the "What's in the Box" section are present and undamaged. The Poly Studio X50 is securely packaged with protective materials.

Image: Front view of the Poly Studio X50 video bar, showcasing its sleek design and central camera lens.

4.2 Physical Installation

The Studio X50 can be mounted above or below a display using the included wall mount. Ensure the device is securely fastened and positioned to capture the entire meeting space effectively. The privacy cover should be removed before use.

Image: A close-up view of the Poly logo on the fabric cover of the Studio X50, highlighting its textured finish.

4.3 Connecting the System

Connect the Studio X50 to power using the provided cable. Connect the Ethernet cable for network access. HDMI ports are available for connecting displays. The TC8 Touch Controller connects to the Studio X50, typically via an Ethernet cable, and receives power over Ethernet (PoE).

Image: Rear view of the Poly Studio X50 video bar, showing various connectivity ports including HDMI, Ethernet, and USB.

For a visual guide on the product, including unboxing and port overview, please refer to the official Poly Studio X Family promotional video below.

5. Operating Instructions

5.1 Using the TC8 Touch Controller

The TC8 Touch Controller provides an intuitive interface for managing meetings. From the main screen, you can initiate new meetings, join scheduled calls, share content, and control camera functions. The touch interface allows for easy navigation and adjustment of settings.

Image: The Poly TC8 Touch Controller displaying its user interface, showing options for calls, content, and camera controls.

5.2 Software Integration (Zoom/Microsoft Teams)

The Studio X50 comes with leading cloud video apps built-in. Select your preferred platform (e.g., Zoom, Microsoft Teams) during initial setup. The TC8 controller will then display the interface for that platform, allowing you to sign in and manage your conferencing experience directly from the device.

The system is designed for radical simplicity in connection and use, streamlining your meeting experience.

Image: Two Poly Studio X series video bars (X50 and X30) placed on a conference table, illustrating their compact design.

6. Maintenance

To ensure optimal performance and longevity of your Poly Studio X50 and TC8 Touch Controller, regular maintenance is recommended:

• Cleaning: Gently wipe the exterior surfaces with a soft, dry, lint-free cloth. Avoid using abrasive cleaners or solvents. For the camera lens, use a lens cleaning cloth.
• Firmware Updates: Periodically check for and install the latest firmware updates from the Poly support website. Updates often include performance improvements, bug fixes, and new features.
• Cable Management: Ensure all cables are neatly organized and not under strain to prevent damage to ports or cables.

7. Troubleshooting

If you encounter issues with your Poly Studio X50 system, consider the following common troubleshooting steps:

• No Power: Verify that the power cable is securely connected to both the device and a working power outlet. Check the power indicator light on the device.
• No Video/Audio: Ensure all HDMI and Ethernet cables are properly connected. Confirm that the correct input source is selected on your display. Check audio settings on the TC8 controller.
• Network Connectivity Issues: Verify the Ethernet cable connection. Check network settings on the TC8 controller to ensure it has a valid IP address and can access the internet.
• Camera Not Tracking: Ensure the camera's privacy cover is removed. Check the camera tracking settings on the TC8 controller.
• Software Glitches: Restart the Studio X50 system by disconnecting and reconnecting the power. Ensure the firmware is up to date.

For more detailed troubleshooting or persistent issues, refer to the comprehensive support documentation available on the official Poly website or contact Poly technical support.

8. Specifications

9. Warranty and Support

For information regarding product warranty, technical support, and additional resources, please visit the official Poly support website. You can find drivers, firmware updates, and detailed documentation to assist with your product.

Online Resources: Poly Support Website