Hewlett Packard Enterprise Aruba ClearPass C3010 DL360 Gen10 HW-Based Appliance User Manual

Introduction

This manual provides essential instructions for the setup, operation, and maintenance of your Hewlett Packard Enterprise Aruba ClearPass C3010 DL360 Gen10 HW-Based Appliance. The Aruba ClearPass Policy Manager is designed to provide robust role- and device-based network access control across various wired, wireless, and VPN infrastructures. It features a context-based policy engine, RADIUS and TACACS+ protocol support, device profiling, and comprehensive posture assessment, onboarding, and guest access capabilities.

Please read this manual thoroughly before installing or operating the appliance to ensure proper functionality and to prevent potential issues.

Setup and Installation

This section outlines the steps required to physically install and initially configure your Aruba ClearPass C3010 appliance.

1. Unpacking and Inspection

• Carefully remove the appliance from its packaging.
• Inspect the appliance for any signs of physical damage incurred during shipping. If damage is found, contact your supplier immediately.
• Verify that all components listed in the packing slip are present.

2. Physical Installation

The Aruba ClearPass C3010 DL360 Gen10 appliance is designed for rack mounting.

1. Install the appliance into a standard 19-inch server rack using the provided rack-mounting kit. Ensure proper ventilation around the unit.
2. Connect the power cables from the appliance to a grounded power source. For redundancy, connect both power supplies if available.
3. Connect network cables to the appropriate network ports on the rear of the appliance. Refer to the network port labels for specific functions (e.g., management, data).

Figure 1: Front panel of the Aruba ClearPass C3010 DL360 Gen10 appliance. Visible features include the drive bay indicators on the left, the central HPE logo, and various status LEDs across the front grille. The right side shows the 'ProLiant DL360 Gen10' branding.

3. Initial Power-On and Access

• Press the power button on the front panel. Observe the system status LEDs for normal boot sequence.
• Access the appliance's management interface via a web browser or serial console. Refer to the Operating section for details on accessing the management interface.
• Follow the on-screen prompts for initial setup, including setting up network parameters and administrative credentials.

Operating the Appliance

This section provides an overview of how to operate the Aruba ClearPass C3010 appliance and its core functionalities.

1. Power Management

• Power On: Press the power button on the front panel.
• Normal Shutdown: Access the management interface and initiate a graceful shutdown. This prevents data corruption.
• Forced Shutdown: Press and hold the power button for approximately 5 seconds. Use only when a graceful shutdown is not possible.

2. Accessing the Management Interface

• Web User Interface (Web UI): Open a web browser and navigate to the IP address configured during initial setup. Log in with your administrative credentials.
• Command Line Interface (CLI): Connect via SSH to the appliance's IP address or use a serial console connection.

3. Key ClearPass Policy Manager Functions

• Authentication and Authorization: Configure policies to verify user and device identities and grant appropriate network access.
• Device Profiling: Automatically identify and classify devices connecting to the network.
• Guest Access: Set up secure and customizable guest portals for temporary network access.
• Posture Assessment: Evaluate the security health of devices before granting network access.
• Onboarding: Facilitate secure self-service device registration for employees and guests.

For detailed configuration and advanced features, refer to the comprehensive Aruba ClearPass Policy Manager documentation available on the Hewlett Packard Enterprise support portal.

Maintenance

Regular maintenance ensures the optimal performance and longevity of your Aruba ClearPass C3010 appliance.

1. Firmware and Software Updates

• Periodically check the Hewlett Packard Enterprise support website for the latest firmware and software updates for the ClearPass Policy Manager.
• Follow the provided instructions carefully when performing updates to avoid system disruption. It is recommended to back up your configuration before any major update.

2. System Monitoring

• Monitor system health, resource utilization (CPU, memory, disk), and network traffic through the ClearPass Policy Manager Web UI or CLI.
• Configure alerts for critical events to ensure timely response to potential issues.

3. Physical Cleaning

• Ensure the appliance's ventilation openings are clear of dust and debris to maintain proper airflow.
• Use a soft, dry cloth to clean the exterior of the appliance. Do not use liquid cleaners directly on the unit.

4. Data Backup

• Regularly back up your ClearPass configuration and data. Refer to the ClearPass documentation for specific backup procedures.
• Store backups in a secure, off-site location.

Troubleshooting

This section provides guidance for resolving common issues you might encounter with your Aruba ClearPass C3010 appliance.

1. Power Issues

• No Power: Verify that power cables are securely connected to both the appliance and the power source. Check power outlets and circuit breakers.
• Power LED Status: Consult the appliance's documentation for the meaning of specific power LED indicators.

2. Network Connectivity Problems

• No Network Access: Check network cable connections. Verify network port link status LEDs. Confirm IP address configuration and subnet settings.
• Management Interface Unreachable: Ensure the appliance is powered on and has booted correctly. Verify network connectivity to the appliance's management IP address. Check firewall settings on both the client and the appliance.

3. System Status LEDs

The front panel of the appliance features various LEDs that indicate system status. Refer to the appliance's hardware guide for a detailed explanation of each LED's behavior (e.g., solid green for normal operation, amber for warnings, red for critical errors).

4. Resetting the Appliance

In some cases, a system reset may be required. Consult the official documentation for procedures on performing a soft reset or a factory reset. Be aware that a factory reset will erase all configurations and data.

5. Contacting Support

If you are unable to resolve an issue using the troubleshooting steps provided, contact Hewlett Packard Enterprise technical support. Have your product model number (R1V82A) and serial number ready.

Specifications

The following table lists the key specifications for the Hewlett Packard Enterprise Aruba ClearPass C3010 DL360 Gen10 HW-Based Appliance.

Warranty and Support

For information regarding the product warranty, please refer to the warranty statement included with your appliance or visit the official Hewlett Packard Enterprise website.

Technical support and additional resources, including detailed documentation and software downloads, are available through the Hewlett Packard Enterprise support portal. Registration of your product may be required to access full support services.