Reolink RLC-820A 8MP 4K PoE Security IP Camera User Manual

Introduction

This manual provides detailed instructions for the installation, operation, and maintenance of your Reolink RLC-820A 8MP 4K PoE Security IP Camera. Please read this manual thoroughly before using the product to ensure proper functionality and safety. The Reolink RLC-820A features 4K Super HD resolution, AI-powered person and vehicle detection, Power over Ethernet (PoE) for simplified installation, and multiple recording options.

Product Overview

Key Features

• 4K Super HD Resolution: Captures video at 8MP (3840x2160) for clear and detailed images, offering 1.6 times the clarity of 5MP and 4 times that of 1080p.
• AI Person/Vehicle Detection: Advanced detection technology distinguishes between people, vehicles, and other moving objects, reducing false alarms from minor movements like swaying leaves or insects.
• Power over Ethernet (PoE): Simplifies installation by transmitting both power and data through a single network cable.
• Multiple Recording Options: Supports motion-activated recording, scheduled recording, and 24/7 continuous recording.
• Local Storage: Records footage to a microSD card (up to 256GB, sold separately) or a Reolink NVR. FTP server storage is also supported.
• Instant Motion Alerts: Sends real-time app push notifications and email alerts upon detecting threats.
• Night Vision: Equipped with infrared LEDs for clear surveillance in low-light conditions up to 30 meters.
• Built-in Microphone: Records audio along with video for enhanced surveillance.
• Remote Access: View live feeds, playback recordings, and manage settings via the Reolink App or Client software on smartphones and PCs.
• Time-Lapse Function: Capture long-term events in a condensed video format.
• Weatherproof Design: IP66 rated for outdoor use, protecting against dust and water ingress.

Package Contents

The following items are included in your Reolink RLC-820A package:

• Reolink RLC-820A Camera
• 1-meter Network Cable
• Waterproof Lid
• Mounting Template
• Mounting Screws
• Surveillance Sign
• Quick Start Guide

Note: A DC power adapter and PoE switch are sold separately and are required for operation if not using a PoE NVR.

Setup and Installation

1. Powering the Camera

The RLC-820A camera supports Power over Ethernet (PoE) for simplified power and data transmission. You can power the camera using one of the following methods:

• PoE Switch/Injector: Connect the camera to a PoE switch or injector using a single Ethernet cable. This method provides both power and network connectivity.
• DC Power Adapter: If a PoE switch is not available, connect the camera to a 12V DC power adapter (sold separately) and a standard router via an Ethernet cable for network access.

2. Initial Configuration

After connecting the camera, you can perform initial setup and registration using the free Reolink App, PC Client software, or a web browser (Edge, Chrome, Firefox, Safari).

• Download the Reolink App from the App Store or Google Play.
• Follow the in-app instructions to add your camera and complete the initial setup, including setting a password.

3. Physical Installation

The RLC-820A is designed for outdoor use and can be mounted on ceilings or walls. Use the provided mounting template and screws for secure installation.

• Choose a location that provides the desired viewing angle and is within range of your network connection.
• Use the mounting template to mark screw holes.
• Drill pilot holes and secure the camera using the provided screws.
• Ensure all cable connections are protected with the waterproof lid, especially for outdoor installations.

Operating Instructions

1. Live View and Playback

Access live video streams and review recorded footage through the Reolink App or Client software.

• Open the Reolink App or Client and select your camera from the device list.
• The live view will display automatically.
• To access playback, navigate to the playback section within the app/client and select the desired date and time.

2. AI Detection and Alerts

The RLC-820A features intelligent detection to minimize false alarms.

• Person/Vehicle Detection: The camera can differentiate between human and vehicle shapes, triggering alerts only for relevant events.
• Motion Zones: Configure specific areas within the camera's view to detect motion, ignoring irrelevant zones.
• Sensitivity Adjustment: Adjust the detection sensitivity to suit your environment and reduce unwanted alerts.
• Alerts: Receive instant push notifications on your smartphone or email alerts when motion is detected.

3. Recording Modes

Choose from three recording modes based on your surveillance needs:

• Motion-Activated Recording: Records only when motion is detected, saving storage space.
• Scheduled Recording: Records during specific time periods set by the user.
• 24/7 Continuous Recording: Records continuously, ensuring no event is missed. This requires sufficient storage capacity (microSD card or NVR).

4. Time-Lapse Function

The time-lapse feature allows you to capture dynamic long-term events, such as construction projects or changing weather patterns, and condense them into short, engaging videos.

• Access the time-lapse settings in the Reolink App or Client.
• Configure the capture interval and duration.
• The camera will automatically compile the images into a time-lapse video.

Maintenance

• Regular Cleaning: Periodically clean the camera lens with a soft, dry cloth to ensure clear image quality. Avoid abrasive cleaners.
• Firmware Updates: Check for and install the latest firmware updates through the Reolink App or Client. Firmware updates often include performance improvements and security enhancements.
• Cable Inspection: Regularly inspect all cables for any signs of wear or damage, especially for outdoor installations. Ensure waterproof connections remain sealed.
• Storage Management: If using a microSD card, periodically review and manage stored footage to prevent the card from filling up, especially if not set to overwrite old recordings.

Troubleshooting

Common Issues and Solutions

• Camera not powering on:
  • Ensure the PoE switch or injector is powered on and functioning correctly.
  • If using a DC adapter, verify it is properly connected and providing the correct voltage (12V).
  • Check the Ethernet cable for damage and ensure it is securely connected.
• No video feed:
  • Verify network connectivity. Ensure the camera is connected to your router/network.
  • Check if the camera's IP address is correctly configured and accessible on your network.
  • Restart the camera and your network equipment (router, PoE switch).
• Frequent false alarms:
  • Adjust the motion detection sensitivity in the Reolink App/Client.
  • Configure motion detection zones to exclude areas with frequent irrelevant movement (e.g., trees, busy roads).
  • Ensure AI detection for person/vehicle is enabled to filter out non-human/vehicle movements.
• Poor image quality:
  • Clean the camera lens.
  • Ensure there are no obstructions in front of the lens.
  • Check your network bandwidth; insufficient bandwidth can affect streaming quality.
• Compatibility with third-party NVRs/Software:
  • The RLC-820A supports ONVIF protocol, allowing it to be added to many third-party software/NVRs like Blue Iris or Synology.
  • For optimal performance and full feature access, using Reolink NVRs and software is recommended.
  • Compatibility with third-party products is not guaranteed for all features.

Specifications

Warranty and Support

Reolink provides comprehensive support for its products:

• Warranty: The Reolink RLC-820A comes with a 2-year quality warranty.
• Return Policy: A 30-day full refund and free return guarantee is offered.
• Customer Support: 24/7 online support is available for any technical assistance or inquiries.
• Transparency Verified: Each product has a unique code that can be verified using the Transparency app to confirm authenticity.
• Privacy: Reolink is committed to protecting your privacy. Video data is encrypted using 2048-bit RSA, 128-bit AES-GCM algorithms, and TSL.

For further assistance, please visit the official Reolink website or contact their customer support.