1. Introduction
This manual provides essential information for the safe and efficient operation, installation, and maintenance of your Hormann SupraMatic E Series 4 Garage Door Opener. Please read these instructions carefully before installation and use to ensure proper function and to prevent injury or damage.
The Hormann SupraMatic E Series 4 is designed for garage doors up to a maximum width of 5500 mm and a door surface area of up to 13.75 m². It is suitable for both up-and-over doors and sectional doors, including wooden doors.
2. Safety Instructions
WARNING: Improper installation or use can lead to serious injury or property damage. Always follow safety guidelines.
- Ensure all installation steps are performed by qualified personnel or with strict adherence to this manual.
- Keep children and pets away from the garage door area, especially during operation.
- Do not operate the opener if the garage door is damaged or obstructed.
- Regularly inspect the garage door and opener for signs of wear or damage.
- The product is designed for dry indoor environments only.
- Disconnect power before performing any maintenance or repairs.
3. Package Contents
Verify that all components are present before beginning installation:
- 1 x SupraMatic E4 Drive Head
- 1 x HSE 4 BS 4-button Hand Transmitter (868 MHz)
- 1 x Connection Cable with Euro Plug
- Mounting hardware (screws, brackets)
- Instruction Manual
4. Setup and Installation
Installation should be performed carefully. Refer to the included diagrams for visual guidance.
4.1 Mounting the Drive Head
Securely mount the drive head to the ceiling or appropriate support structure above the garage door. Ensure it is centered with the door's movement path. The universal fitting is compatible with both up-and-over and sectional doors.
4.2 Connecting the Drive Rail
Attach the drive rail (not included, but compatible with Hormann rails) to the drive head and the garage door. Ensure the rail is level and securely fastened at both ends.
4.3 Electrical Connection
Connect the drive head to a standard 230 V - 240 V AC power outlet using the provided connection cable. The motor operates on 24 V DC.
4.4 Initial Programming
The unit features a double 7-segment display for operation and programming. Use the control element with start/stop/pulse buttons and a PRG button for initial setup. Follow the on-screen prompts to set the door's open and close limits.
Figure 1: Hormann SupraMatic E Series 4 Garage Door Opener in operation, showing a car approaching a garage door that is opening via remote control signal. The image illustrates the convenience of remote operation.
5. Operating Instructions
5.1 Hand Transmitter (HSE 4 BS)
The included HSE 4 BS hand transmitter operates on 868 MHz BiSecur technology. Press any of the 4 buttons to open or close the garage door. The transmitter has a structured black surface with chrome caps.
5.2 Bluetooth Connectivity
The opener features an integrated Bluetooth receiver (2.4 GHz), allowing control via a smartphone app. Refer to the app's instructions for pairing and operation.
5.3 Adjustable Functions
- Power Limit: Adjustable to prevent excessive force.
- Soft Start/Soft Stop: Adjustable for smooth door movement.
- Strap Release: Adjustable for safety.
- Drive Lighting/Partial Opening/Ventilation Position: Adjustable settings for convenience.
- Automatic Closing: Adjustable from 5 to 300 seconds.
- Automatic Partial Opening: Adjustable from 5 to 240 seconds.
- Drive Lighting Duration: Adjustable from 30 to 600 seconds (pre-set to 60 seconds).
- Quick Function: Enables faster operation.
5.4 Emergency Release
In case of power failure, use the quick release from the inside to manually open or close the garage door.
6. Maintenance
Regular maintenance ensures the longevity and safe operation of your garage door opener.
- Monthly: Check the garage door's balance and ensure it moves freely. Inspect all moving parts for wear and tear.
- Annually: Have a qualified technician inspect the entire system, including springs, cables, rollers, and the opener's electrical connections.
- Cleaning: Clean the drive head casing (stainless steel and plastic) with a soft, damp cloth. Do not use abrasive cleaners.
- Power Consumption: The motor consumes less than 1 W in standby mode, contributing to energy efficiency.
7. Troubleshooting
If your garage door opener is not functioning correctly, consult the following common issues before contacting support.
| Problem | Possible Cause | Solution |
|---|---|---|
| Door does not open/close | No power; remote battery low; obstruction; safety sensor blocked. | Check power supply; replace remote battery; remove obstruction; clear safety sensor path. |
| Door reverses unexpectedly | Obstruction; force settings too high/low. | Remove obstruction; adjust force settings (refer to programming section). |
| Remote not working | Battery dead; out of range; not programmed. | Replace battery; move closer to opener; re-program remote (refer to programming section). |
| Unusual noises | Worn parts; lack of lubrication. | Inspect and lubricate moving parts; contact service if noise persists. |
8. Specifications
- Model: SupraMatic E Series 4
- Part Number: 4510307
- Max. Door Width: 5500 mm
- Max. Door Surface Area: 13.75 m²
- Motor Type: 24 V DC Gear Motor
- Mains Connection: 230 V - 240 V AC
- Power Consumption: 0.2 kW
- Tractive and Compressive Force: 650 N
- Short-term Peak Force: 800 N
- Opening Speed: Max. 25 cm/s
- Standby Power: < 1 W
- Casing Material: Stainless steel and plastic, galvanized steel base plate
- Temperature Range: -20 °C to +60 °C
- Protection Class: For dry rooms only
- Hand Transmitter: HSE 4 BS (868 MHz BiSecur)
- Integrated Receiver: 5-channel BiSecur receiver (868 MHz)
- Bluetooth: Integrated (2.4 GHz)
- LED Lighting: 20 LEDs
- Dimensions (L x W x H): 33.5 x 18.5 x 12.3 cm
- Weight: 4.5 kg
- Battery (Hand Transmitter): 1 Lithium metal (included)
9. Warranty and Support
9.1 Warranty Information
Hormann products are manufactured to high-quality standards. For specific warranty terms and conditions, please refer to the warranty card included with your product or contact your local Hormann dealer. Keep your proof of purchase for warranty claims.
9.2 Customer Support
If you encounter issues not covered in the troubleshooting section or require professional assistance, please contact your authorized Hormann service partner or the retailer from whom you purchased the product. For further information, you may also visit the official Hormann website.
Spare parts availability information is not provided in the product details.
